최신 1Z1-1038 무료덤프 - Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials

A. It is a profile setting that must be enabled for a profile.

B. It allows an agent desktop to log in to the application without any add-ins.

C. It allows an agent desktop to log in to the application with local add-in files.

D. It is enabled automatically if the previous shutdown of the agent desktop application did not happen normally.

E. It is a setting that must be enabled at the interface level.

A. Graphical View

B. Report View

C. Database View

D. Data Set View

E. Layout View

F. Design View

A. By selecting File > Configuration

B. By selecting Navigation pane > Configuration > Staff Management > Profiles

C. By selecting File > Settings

D. By selecting File > Options

A. Once in six months

B. Once in three months

C. Once in four months

D. Every month

A. If a contact record does not exist, creating a contact record as captured by an agent from customers

B. Allowing an agent to exit any script in the workflow, go to the workspace, and return to the same script page that the agent had exited earlier

C. If a contact record exists, loading details from the contact found in the incident workspace

D. Capturing all incident-associated CO data from customers

E. Allowing an agent to switch between workspaces by clicking the "Select Workspace" button

A. Incident thread fields

B. Custom fields

C. Merge fields

D. Conditional fields

A. Queue overflow

B. Skill time

C. Queue segregation

D. Queue prioritization

E. Queue limit

F. Skill relaxation