최신 3301 무료덤프 - Avaya Aura Contact Centre Maintenance & Troubleshooting

문제1

When the agent attempts to log into the Avaya Aura Agent Desktop (AAAD) for the first time, an "Invalid Credentials" error message is displayed.
What is the cause of the error?

A. The Voice URI assigned to the agent in Contact Center Manager Administration (CCMA) is incorrect.

B. The Windows account that the agent has used to log on to the computer is not mapped to an address in Communication Control Toolkit (CCT).

C. The SSL certificate used to secure CCT communications is not installed on the agent's computer.

D. The password set for the agent in Contact Center Multimedia (CCMM) does not match I password the agent is using in AAAD.

정답: B

문제2

A standalone Contact Center Manager Administration (CCMA) server was configured as a member of a workgroup prior to Installation of the CCMA software. After the installation was complete, the CCMA server was configured and tested; all Functions worked Directly. The site's network administrator's network administrator has added the CCMA server to a domain; users are now unable to log on to CCMA.
What is the overall cause of this problem and how should you correct it?

A. Domain group policies are preventing the local IUSR_SWC account from accessing files and directories required by CCMA. You must grant the appropriate permissions for those files and directories to the local IUSR_SWC account.

B. Domain group policies are not allowing CCMA services to run with the IUSR_SWC local account credentials. You must recreate the IUSR_SWC account as a domain account with local administrator privileges, and configure all CCMA services to run with the credentials of the dom. IUSR_SWC account.

C. Domain group policies have removed the local IUSR_SWC account from the local Administrators group. You must add the local IUSR_SWC account to the local Administrators group.

D. A CCMA server that is part of a workgroup cannot be joined to a domain after installation. You must reinstall the CCMA software while the server is joined to the domain.

정답: A

문제3

You must change the hostname or the Contact Center Manager Server (CCMS) in an Avaya Aura contact Center (AACC) installation which contains only CCMS and Contact Center Manager Administration (CCMA).
After changing the computer name on the CCMS server, what is the next step in the hostname change procedure?

A. Update the CCMS hostname on the CCMA server.

B. Run the Contact Center Computer Name Synchronization Utility on the CCMS server.

C. Update the HOSTS file on the CCMA server.

D. Reboot the CCMS server.

정답: B

문제4

You need to enable additional debugging information for the Contact Center Multimedia (CCMM) Email Manager to resolve an issue.
How would you do this?

A. Run the TraceControl utility on the CCMM server arid sol the Verbosity level to the highest numeric value for the Email trace.

B. Run the TraceControl utility on the CCMM server and set the Verbosity Level to the lowest numeric value for the Email trace.

C. Access the Application I vent log properties on the CCMM server and select the checkboxes for Verbose, Information, Warning, Error, and Critical under Event Level.

D. Run the TraceControl utility on the CCMM server and select the Event level checkboxes for Verbose, Information, Warning, Error, and Critical.

정답: A

문제5

In a SIP environment, which component of Avaya Aura Contact Center (AACC) performs call processing?

A. .NET

B. SIP Proxy Server

C. SIP Computer Telephony Integration (CTI)

D. SIP Gateway Manager

E. SIP Redirect Server

정답: B

최신 3301 무료덤프 - Avaya Aura Contact Centre Maintenance & Troubleshooting

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