최신 3308 무료덤프 - Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance
You are playing back a contact in the interactions application under contacts. The audio is playing fine, but you have no screen replay. You have confirmed that the screen has recorded, and is replayable from the Avaya Contact Recorder (ACR).
What is causing this problem?
What is causing this problem?
정답: D
Which user details must be specified under the CCT username and CCT password options of the Avaya Aura Contact Center Interface?
정답: B
A technician is trying to integrate the Avaya Contact Recorder (ACR) with the Avaya Aura
Contact Center, in a SIP based Contact Center.
Assuming that the only requirement is to record inbound calls through the hunt group or the queue, where does the Avaya Contact Recorder obtain CTI information?
Contact Center, in a SIP based Contact Center.
Assuming that the only requirement is to record inbound calls through the hunt group or the queue, where does the Avaya Contact Recorder obtain CTI information?
정답: C
A customer cannot connect to the Avaya Contact Recorder (ACR) server web client.
Which log should you check?
Which log should you check?
정답: A
Which Quality Monitoring related licensed feature must be disabled?
정답: B
Using a local computer, the technician is trying to launch the Quality Monitoring (QM) page from the Interactions dropdown in Enterprise Manager. The web page displays an error message requiring you to contact the administrator.
Which desktop application was not installed?
Which desktop application was not installed?
정답: C