최신 3313 무료덤프 - Avaya Aura® Contact Center Maintenance and Troubleshooting

문제1

You need to enable additional debugging information for the contact center Multimedia (CCMM) Email manager to resolve an issue.
Which step will you take to enable additional debugging information?

A. Access the application Event Log properties on the CCMM server and select the checkboxes for verbose, information,warning, Error, and Critical under event Level.

B. Run the TraceControl utility for the CCMM application, select Email and set the Event Level to Debug and change the file Size Limit and max.Files.

C. Run the Tracecontrol utility for the, application, select Email and set Level to Debug and change the file size Limit and Max.Files.

D. Run the Tracecontrol utility on the CCMM server and select the Event Level checkboxes for verbose, information,warning, Error, and critical.

정답: B

문제2

A technician is troubleshooting a hung call under public tabular Displays > standard Skillset Display.
When using the phantom scan utility (Pscan) to view waiting calls, what will occur when you select a Call ID click the Clear button?

A. The call is removedfrom the Real-Time Display Report and the call is disconnected.

B. The call is remove from the utility and from the real -time Display report.

C. The call is removedfrom the utility but will remain on the Real-Time Display Report.

D. The call is disconnectedand you must refresh the real-time Display Report.

정답: D

문제3

Avaya Aura Contact Center supports implementing Secure Real-Time Transport Protocol (SRTP) for voice contacts within the Contact Center. SRTP is an extension to the Real-Time Transport Protocol (RTP) to support secure real-time communications. The primary use of SRTP is to encrypt and authenticate voice over IP on the network.
Before implementing SRTP in Contact Center, you must have TLS on which three links? (Choose three.)

A. Agent telephones to Communication Manager (CM)

B. Session Manager (ASM) to Contact Center

C. Contact Center to Avaya Aura Media Server (AAMS)

D. Communication Manager (CM) to Contact Center

정답: A,B,C

설명: (DumpTOP 회원만 볼 수 있음)

문제4

You are in the process of troubleshooting the Contact Center License Manager.
You must confirm that the server identified in the Contact Center License Manager Registry key matches the Contact Center License Manager server configured in which utility?

A. Access and partition Manager

B. Contact center Management

C. Multimedia Administration Tool

D. server configuration

정답: A

문제5

If announcements are not being played to callers, which troubleshooting steps will you perform? (Choose three.)

A. Confirm recordings have been uploaded to the CCMS.

B. From CCMA> Contact Management, ensure that the treatment address includes the correct SIP context for the ANMC, CONF and DIALOG services.

C. Verify that each Media Server (AAMS) is associated with a least one Target Media Server (AAMS).

D. From CCMA > Configuration > Media services and Routes, ensure that thetreatment address includes the correct SIP context for the ANNC, CONF and DIALOG services.

E. Verify that each Media server (AAMS) is associated with a least one target Media server (AAMS).

정답: B,C,D

문제6

In a Voice and Multimedia Contact Server with an Avaya Aura Media Server (AAMS) co-resident installation, how are license keys provided to the AAMS?

A. WebLM is configured on the AAMS to provide the required license keys.

B. When the AAMS is configured as a Media Server in CCMA, Contact Center License Manager pushes the license keys to the AAMS.

C. When the AAMS is configured as a Media Server in CCMA, Contact Center Server pushes the license keys to the AAMS.

D. Contact Center Manager Administration (CCMA) supplies license keys as required.

정답: D

문제7

In a sip-enabled Avaya Aura Contact Center (AACC) deployment, which component supplies call treatment and call progress tones to external callers?

A. Session Manager

B. Contact center Media services

C. Avaya Aura Media server

D. SIP Gateway manager

정답: B

최신 3313 무료덤프 - Avaya Aura® Contact Center Maintenance and Troubleshooting

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