최신 500-442 무료덤프 - Cisco Administering Cisco Contact Center Enterprise

A. assign the Supervisor to a Precision Queue

B. assign the Supervisor to a Skill Group and Precision Queue

C. make sure the Supervisor has an Active Directory Account

D. ensure that "Is Supervisor" is checked

E. assign the Supervisor to only one Team

A. Auto-answer

B. Skill target configuration

C. CCE Web Admin

D. Scripting logic

E. Survivability

A. Ask the agent to add the gadget to his desktop after launching Finesse.

B. Only the same type and configuration of gadgets are supported for all users.

C. Ask an administrator to configure the team with a custom layout.

D. Ask the supervisor to add the gadget to the agents desktop.

A. TCP/IP connections through the network

B. caller defines the reason for the call from several menu options

C. reporting

D. access a database and provide the caller with all the needed information to complete the transaction (Self Service)

E. heartbeat mechanism between Contact Center components

A. Skill Target

B. Dialed Number

C. Media Routing Domain

D. Call Type

E. CED

A. configure Agent Desk Settings

B. configure Agent Route Groups

C. configure Skill groups and Skill targets

D. configure Route teams and Skill targets

E. configure the Administrators