최신 500-442 무료덤프 - Cisco Administering Cisco Contact Center Enterprise

A. Direct Predictive Mode

B. Preview Mode

C. Progression Mode

D. Predictive Mode

E. Accept Mode

A. ICM sends an Agent Label, which prompts a command to CVP.

B. ICM responds to the Route Request by running an Administrative Script.

C. ICM sends a VRU Label, which prompts a command to CVP

D. ICM responds to the Route Request by running a Routing Script.

A. log in to CCE admin

B. CUCMAPI

C. CUC login

D. view Team gadget in Finesse

E. answer Calls from Skill groups and PQs

A. Caller Entered digits

B. User variable

C. Peripheral variable

D. Call variable

A. Agent Targeting Rule configuration simplifies the Mobile Agent configuration for the CCE Agent Peripheral Gateways (PG).

B. Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE Agent Peripheral Gateways (PG).

C. Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE VRU Peripheral Gateways (PG).

D. The Agent Targeting Rule allows configuration of Media groups by specifying the Agent id range and valid Routing Clients.

E. The Agent Targeting Rule allows Call Routing to be configured by specifying the Agent Extension range and valid Routing Clients.

A. Quick Edit

B. Monitor

C. Edit

D. Browse