최신 500-443 무료덤프 - Cisco Advanced Administration and Reporting of Contact Center Enterprise

A. Create a new call type for Post Call Survey, map survey dialed number pattern to the incoming dialed number, and associate the incoming dialed number patterns to the survey call type.

B. Set \iser.microapp.isPostCallSurvev' to y after either the label node or the Queue to Skillgroup/PQ node in the initial incoming DN routing script logic.

C. Set "user.microapp.isPostCallSurvey'' to n before either the label node or the Queue to Skillgroup/PQ node in the initial incoming DN routing script logic.

D. Configure the Survey DN, CT and associate with the Survey routing script.

E. Create a new call type for Post Call Survey, map incoming dialed number to a survey dialed number pattern, and associates the survey dialed number patterns to the survey call type.

A. 80

B. 100

C. 2

D. 18

A. interface between CUBE and UCCE/PCCE

B. plays IVR Prompts to Callers

C. call routing brain of PCCE/UCCE

D. queuing and self-service IVR

A. Restart the Tomcat service on SQL Server.

B. Add the JNDI Context configuration.

C. Clear the database for duplicates.

D. Install a compatible ODBC driver.

E. On an SQL Server, create an SQL user for JNDI reference.

A. The correct call route is configured through the Call Manager server.

B. If Router Re-query is misconfigured and the Ring-No-Answer timeout expires, the caller is still transferred to the Post Call Survey DN. This can occur if a Queue node is used and Enable target re-query is checked.

C. The Post Call Survey DN is called if the Unified CVP has received at least one CONNECT message from CCE (either from the VRU leg or the Agent's leg). Use the END node in the CCE routing script if the Post Call Survey is not required for the calls disconnected from the IVR.

D. If Router Re-query is misconfigured and the Ring-No-Answer timeout expires, the caller is still transferred to the Post Call Survey DN. This can occur if a Queue node is used and Enable target re-query is not checked.

E. The Post Call Survey DN is called if the Unified CVP has received at least one CONNECT message from CCE (either from the VRU leg or the Agent's leg). Use the Release node in the CCE routing script if the Post Call Survey is not required for the calls disconnected from the IVR.

A. A Voice Operating System (VOS) installs a MvSQL database as part of the base platform installation.

B. Data in the CUIC database is replicated every 10 seconds to sync up all participating nodes' changes.

C. Database purge schedule can be controlled or changed through the command-line interface.

D. The CUIC runs its own MvSQL database storing users, roles, permissions, and report templates.

E. The CUIC database sets up the enterprise replication among all participating nodes.