최신 500-443 무료덤프 - Cisco Advanced Administration and Reporting of Contact Center Enterprise

문제1

Which protocol is used by CVP to communicate to VRU PG?

A. GED-125

B. GED-256

C. GED-12.5

D. GED-155

정답: D

설명: (DumpTOP 회원만 볼 수 있음)

문제2

ABC customer implemented Post Call Survey (PCS) for all Customer calls. However, the PCS flow did not engage for any of the calls. The CVP logs did not show any pieces of evidence that PCS requests had been made for the Caller. What is the first thing that should be verified as part of troubleshooting in this scenario?

A. Validate usermicroapp-isPostCallSurvey variable being set to y in the Main Routing Script.

B. Check if the caller DN settings on SPOG has PCS enabled.

C. Check if the caller DN settings on SPOG has valid PCS DN patterns configured.

D. Check if the Survey DN has a valid Call type and is associated with the routing script to play desired prompts.

정답: A

문제3

Which two nodes on the PCCE/UCCE script are responsible for routing calls to the VRU? (Choose two.)

A. Run VRU Node

B. Send to VRU

C. CUCM

D. GS,Server,V

E. Send to VXML

정답: A,B

문제4

On which server is the Bulk Import Tool run?

A. Administrator Client

B. Primary Administration

C. Primary Administration and Data Server

D. HDS-DDS

정답: B

설명: (DumpTOP 회원만 볼 수 있음)

문제5

A supervisor created a custom report, but none of his co-supervisors can access this report. What can cause the report to appear missing?

A. The report is missing Read permission.

B. The report definition is missing Execute permission.

C. The filters of the report refer to Value Lists that have restricted permission.

D. The report does not have a default view.

정답: A

설명: (DumpTOP 회원만 볼 수 있음)

문제6

What are two mandatory configurations for Mobile Agent to function? (Choose two.)

A. Only the LCP port needs to be associated with JTAPI.

B. LCP DNS as a Route pattern should be created with the destination as CUCM in PCCE SPOG

C. The device name of LCP and RCP Ports must not have matching numbers.

D. Both LCP and RCP ports need to be associated with JTAPI.

E. MTP resource is not a mandatory requirement for SIP trunk, TDM, and CVP Solutions.

정답: B,D

설명: (DumpTOP 회원만 볼 수 있음)

최신 500-443 무료덤프 - Cisco Advanced Administration and Reporting of Contact Center Enterprise

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