최신 7392X 무료덤프 - Avaya Aura® Call Center Elite Implementation

문제1

Which two statements about Automatic Call Distribution (ACD) with Expert Agent Selection (EAS) disabled are true? (Choose two.)

A. Agents could be logged in to 20 splits maximum.

B. After an ACD-call, an agent will automatically change its state to AUX.

C. Agents should log in manually to each split.

D. Splits could be measured by Basic Call Management System (BCMS).

정답: C,D

설명: (DumpTOP 회원만 볼 수 있음)

문제2

While configuring the Service Observing feature, which three forms should be configured and/or verified?
(Choose three.)

A. VuStats Display

B. Feature-Related System Parameters

C. Class of Restriction

D. System Parameters Customer-Options

E. Class of service

정답: B,C,D

문제3

What are three capabilities of Avaya Aura Media Server? (Choose three.)

A. High Availability

B. Has the capacity of up to 10OO AAMS

C. TDM Interfaces for digital and analog stations and trunks

D. Can be shared with multiple CM's

E. Virtualization

정답: A,C,E

문제4

Which operator of the SET command allows you to check number validation in dialed strings using Luhn's algorithm?

A. CATR

B. SEL

C. MOD10

D. ADD

정답: C

문제5

What are the four mandatory and optional parameters in a Vector Directory Number (VDN) configuration?
(Choose four.)

A. Measured Format

B. Skill Preferences

C. Agent Login

D. Hunt Group

E. Vector

F. Extension

정답: A,B,E,F

문제6

Which three statements about configuring a Call Center with the Elite offer are true? (Choose three.)

A. It includes Export Agent Selection (EAS) and Business Advocate (BA).

B. It is possible to use Vector Directory Number (VDN) skill preferences.

C. SLM can be used as an agent-based call distribution type.

D. Service Level Maximize (SLM) can be used as a skills-based call distribution type.

E. Call Management System (CMS) or IQ must be used as the reporting tool.

정답: A,D,E

최신 7392X 무료덤프 - Avaya Aura® Call Center Elite Implementation

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