최신 7492X 무료덤프 - Avaya Aura® Call Center Elite Support

문제1

Which set of Vector Directory Number (VDN)/Vector types are used for multi-site Best Service Routing (BSR)?

A. Primary, Status poll, and Interflow

B. Interflow, Outflow, and 1st Available

C. Primary, Status poll, and Outflow

D. Status poll, Interflow, and 1st available

정답: A

문제2

When deploying a virtual environment, you should configure the applications in a specific order.
Which option provides the best order to verify the virtual environment?

A. Application Enablement Services, Call Center Elite Multichannel, SQL database

B. SQL database, Communication Manager, Avaya WebLM

C. Avaya WebLM, Communication Manager, SQL database

D. Call Center Elite Multichannel, Avaya WebLM, SQL database

정답: D

문제3

A Call Center Elite installation handles approximately 50 calls per hour using 30 agents. You want to expand the Elite installation to double the capacity of calls with 20 agents in another city.
Which type of installation should you use when installing a remote Call Center Elite instance?

A. Use quick installation of all components

B. Use manual installation of a few components

C. Use manual installation of all components

D. It does not matter which installation method you choose

정답: B

문제4

A company using Avaya AuraCall Center Elite is experiencing problems configuring vectors. The vectorisnot routing callsto a particular queue.Vectors arerouting calls to otherconfigurationqueues correctly.
As a part of a good Global Support Services (CSS) methodology, what should the company do next?

A. Reduce or eliminate thebusiness Impact of the vector by testing the vectors.

B. Identify components where the queue isconfigured. Including the switch, the communication manager, and the programming of the vector, and formulate a hypothesis for testing.

C. Take corrective action for the vector configuration, by reviewing the current situation and modifying It until the vector queues calls properly.

D. Determine the frequency and severity of the Issue where the vector does not route calls properly

정답: A

문제5

What are three advantages of the Avaya Customer Experience Virtualized environment? (Choose three.)

A. Divides up resources among different locations

B. Enables capital equipment expenditures

C. Lowers operational expenses

D. Enables businesses to scale rapidly

E. Requires fewer servers

정답: B,C,E

문제6

A customer wants to reduce costs in their contact center. They choose to employ Network Call Redirection (NCR) to eliminate as much private network cost as possible. The call center is using Best Services Routing (BSR) to distribute calls to multiple centers.
Which command in the vector would invoke NCR using BSR?

A. route-to number 112920414

B. route-t number 11292414

C. reply-best

D. queue-to best

정답: D

문제7

Refer to the exhibit.

What are three reasons for turning on "Net Redir" = y? (Choose three.)

A. It decreases trunk usage and costs.

B. Network Call Deflection does not use ISDN messaging.

C. It supports route-to number~rl23658888.

D. It increases trunk usage and costs.

E. It supports Network Call Transfer.

정답: A,D,E

문제8

A customer using the TTrace tool wants to see a list of services that have been configured, and also select their respective logging levels.
Which TTrace tool will accomplish this?

A. TTrace Log2Zip

B. TTrace Console

C. TTrace Configuration

D. TTrace Server

정답: D

최신 7492X 무료덤프 - Avaya Aura® Call Center Elite Support

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