최신 7495X 무료덤프 - Avaya Oceana™ Solution Integration

문제1

Which two Engagement Designer(ED) configuration settings are required in Avaya Oceana3.5 after deploying the workflow for Voice /Elite? (Choose two.)

A. Configure attributes under provisioning cluster for the deployed voice workflow

B. Configure attributes for Voice-assisted and Self-Service from ED Admin Design

C. Configure Rule Group for Voice assisted and Self-Service flows

D. Configure attributes for Voice assisted and Self-Service flows from ED Admin Console

E. Configure Routing Rule for Self-Service

정답: C,E

문제2

While Implementing an Avaya Oceana solution. If thecustomer Is using Avaya System ManagerCertificate Authority (CA),which three tasks must be performed for certificate installation? (Choose three.)

A. Install Trust Certificate from I DAP Server on Avaya CommunicationManager.

B. Install Trust Cert if irate (nun I DAP Server on System Manager and Cluster2

C. Replace the default Identity Certificates on Avaya BreezeNodes Security Modules.

D. Install SMGR RootCA on Avaya Oceana Agent Workspaces computers.

E. Replace the default identity Certificates on Avaya System Manager.

정답: B,C,D

문제3

Which three statements about Webch.it Transfer to Service are true? (Choose three.)

A. The Agent puts the chat on hold, and the customer Is put in the Oceana queue until a new agent is found.

B. The Agent waits on the line until the customer connects to the new agent.

C. WebChat Transfer Is completed without any Indication on customer web session.

D. The Web Chat Agent cannot help the customer, and transfers the chat to the appropriate service.

E. The web Chat Agent helps the customer, and transfers the chat to the appropriate service.

정답: A,B,D

문제4

Avaya Oceana routed calls require two Communication Manager (CM) variables:
* Routing Vector requires a variable used to collect Agent ID.
* Avaya Oceanasolution vectors require a Persistent variable.
Which two purposes do these variables servo in CM? (Choose two.)

A. To hold the customer ANI to perform Adjunct Route

B. To hold UUID information to be shared with Avaya Oceana

C. To distinguish between RONA and Adjunct Routed Elite Anchored calls

D. To distinguish between Adjunct Routed Elite and WebRTC Voice/AAMS anchored calls

E. To hold Agent ID from Adjunct Route response message

정답: A,D

문제5

Given the URL below:
http://
<Cluster_IP>/services/UCAStoreService/uca
Which Oceana Cluster IPis used for (he URL ofthe UCA Interface in the Avaya Control Manager?

A. Cluster4 (Co-Browse Cluster)

B. Cluster 1 (Common Components Cluster)

C. Cluster? (UAC Cluster)

D. Cluster3 (OCP Cluster)

정답: A

문제6

Which three are multimedia capabilities of an AvayaOceana solution? (Choose three.)

A. PSTM Voice Calls

B. Social Media

C. Scanned Documents

D. Co-browse

정답: B,C,D

문제7

Which component is the underlying application platform that hosts all of the deployed snap-ins In a Avaya Oceana solution?

A. Avaya Experience Portal

B. Avaya Session Manager

C. Avaya System Manager

D. Avaya Breeze'"

정답: D

최신 7495X 무료덤프 - Avaya Oceana™ Solution Integration

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