최신 7765X 무료덤프 - Avaya Workforce Optimization Select Implementation and Support

문제1

Which three AWFOS server roles are supported by the AWOFS installer? (Choose three.)

A. Recorder

B. Reports

C. Web application

D. Evaluate

E. Database

정답: A,C,E

문제2

What is the number of databases that are created in the SQL Server?

A. 4

B. 1

C. 3

D. 2

정답: C

문제3

Which action is not required for an IP Office Contact Center deployment?

A. Installing TAPI3 Driver

B. Installing TSAPI Driver

C. Enabling TAPI3 Tracing

D. Configuring the switch IP address

정답: B

문제4

In which two ways can you tag additional meta-data information with a call that is being handled by Agents, without any third-party integration? (Choose two.)

A. by managing the Tags feature in the application

B. by using Desktop Monitor > Learning Console

C. by manually entering into MS Excel and import back into application

D. by utilizing the API calls provided by a third party

정답: A,B

문제5

Where can the health of all the key services of Avaya Workforce Optimization Select be monitored?

A. Log Manager

B. Notifications

C. Asset details in Tenant Administration

D. Alert Manager

정답: B

문제6

Which three ACD integrations are supported in Avaya Workforce Optimization Select 5.0? (Choose three.)

A. UCCX with JTAPI

B. Genesys Passive/Active

C. AACC on CM or CS1K

D. IPOCC on IP Office

E. ACCS on IP Office

정답: C,D,E

문제7

Which three features are part of the Evaluate module? (Choose three.)

A. Assigning Coaching Assignments

B. Appeals

C. Creation of Course/Quiz

D. Calibrations

E. Evaluation form design

정답: A,B,D

최신 7765X 무료덤프 - Avaya Workforce Optimization Select Implementation and Support

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