최신 820-605 무료덤프 - Cisco Customer Success Manager

문제1

The customer wants to improve operational expenditure and reduce the C02 footprint of the organization.
Which two business outcomes are critical to the company's success? (Choose two.)

A. sustainability

B. cost efficiency

C. time to market

D. business growth

E. credibility

정답: A,B

설명: (DumpTOP 회원만 볼 수 있음)

문제2

Which action should betaken when new company leadership is forcing a competitor's solution?

A. Tell the new leadership about the long-standing relationship between two companies.

B. Demonstrate how the current solution is a lower-cost solution than competitors.

C. Hold an executive briefing to evaluate risks of the proposed solution.

D. Recheck the value realized by the current solution.

정답: C

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문제3

Which type of analytics has telemetry that shows the customer's use of the software and defines what has happened to date?

A. predictive

B. diagnostic

C. descriptive

D. prescriptive

정답: C

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문제4

What is a type of expansion opportunity?

A. using latest release versions

B. strong stakeholder communication

C. additional user groups

D. positive customer sentiment

정답: C

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문제5

Which topics must be covered during a Quarterly Success Review to ensure that outcomes are achieved?

A. technical support cases in flight and support options

B. upcoming contract renewal and expansion opportunities

C. stakeholder mapping and planned training sessions

D. the success plan, the agreed priorities, and the planned outcomes

정답: D

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문제6

Which two outcomes are the primary goals when introducing the customer to Customer Success? (Choose two.)

A. completion of customer training

B. scheduling of Quarterly Success Review

C. identification of customer business outcomes

D. alignment of key stakeholders

E. review of product roadmap

정답: C,D

설명: (DumpTOP 회원만 볼 수 있음)

문제7

What is a Quarterly Success Review?

A. new success plan that focuses on the upcoming goals for the customer

B. gap analysis that focuses on the state of the customer's current architecture

C. technical analysis that outlines the implementation plan and adoption barriers

D. conversation that outlines the key initiatives that are agreed upon in the success plan

정답: D

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문제8

The customer has a new leadership team that expresses concern over the lack of adoption of a purchased solution. Which two activities must the Customer Success Manager initiate to mitigate this risk? (Choose two.)

A. Offer discounts on new products to gain the interest of the new leadership.

B. Review the original sales proposal with the sales team.

C. Address and resolve all technical issues.

D. Review the original business case and reassess desired outcomes with the new leadership

E. Evaluate the customer's expertise in managing the purchased solution.

정답: C,D

설명: (DumpTOP 회원만 볼 수 있음)

문제9

What is an objective of the Customer Success Manager?

A. solve customer problems to attain business outcomes

B. train customers to ensure they understand the full capabilities of the solution

C. help customers recognize the self-service model

D. make decisions on behalf of the customer to reduce time to value

정답: A

설명: (DumpTOP 회원만 볼 수 있음)

문제10

Which two components of Key Performance Indicators contribute to customer value achievement? (Choose two.)

A. speed to resolution of service requests

B. quality of service performance data

C. increased hours of operation

D. upgrading to the latest version of the software

E. customer sentiment

정답: A,B

설명: (DumpTOP 회원만 볼 수 있음)

최신 820-605 무료덤프 - Cisco Customer Success Manager

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