최신 820-605 무료덤프 - Cisco Customer Success Manager

문제1

Which method is directly associated with evaluating a customer outcome?

A. benchmarks

B. key performance indicators

C. metrics

D. milestones

정답: B

설명: (DumpTOP 회원만 볼 수 있음)

문제2

Which role within a Customer Success organization acts as a single contact point for a customer across multiple technologies?

A. Delivery Team

B. Customer Success Specialist

C. Account Manager

D. Customer Success Manager

정답: D

설명: (DumpTOP 회원만 볼 수 있음)

문제3

A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production. How should the Customer Success Manager address the one solution that has not been fully enabled?

A. Investigate why the customer has not enabled the solution and work with the sales and renewals teams to address the issue

B. Contact the services team and request that they reach out to the customer and address the solution

C. No action is needed because the customer will likely renew, and the issue can be addressed after the renewal

D. Make the renewals manager aware that the one solution is not fully implemented

정답: A

설명: (DumpTOP 회원만 볼 수 있음)

문제4

Which Customer Success activity is critical from the supplier perspective?

A. ensuring the customer has a success plan and is achieving each milestone in a timely manner

B. listening carefully to the customer's feedback and taking actions so the company's solutions can be improved

C. driving full adoption of the company's technology across all supported solutions

D. identifying opportunities for sales expansion

정답: C

설명: (DumpTOP 회원만 볼 수 있음)

문제5

What isthefinancial implication of churn?

A. contract expansion

B. reduced product utilization

C. loss of revenue

D. increased production

정답: C

설명: (DumpTOP 회원만 볼 수 있음)

문제6

What is the role of a subject matter expert in the Customer Success process?

A. shares industry trends

B. drives adoption

C. challenges the status quo

D. accelerates customer value realization

정답: D

설명: (DumpTOP 회원만 볼 수 있음)

문제7

Your customer's business outcome is to drive employee efficiencies. Which key metrics measure this outcome?

A. customer and employee feedback

B. reduction in headcount or operational support costs

C. number of activities completed or increase in direct time

D. increase in new subscribers or increase in end users

E. number of incidents reported or number of compliance issues

정답: A,B

설명: (DumpTOP 회원만 볼 수 있음)

문제8

A customer's call center unexpectedly moved from in-person to remote operations and discovered that agents could no longer record their calls. The customer escalates this problem to their Customer Success Manager and requests a resolution. The Customer Success Manager recognizes that the customer is using collaboration products with outdated software. What is the first step of the mitigation plan?

A. Engage a specialist to identify a technical solution or workaround.

B. Establish a timeline of when a solution must be in place.

C. Evaluate the availability of resources to work on the problem.

D. Conduct an assessment of the business impact of the problem.

정답: A

설명: (DumpTOP 회원만 볼 수 있음)

문제9

Which of these is included in a success plan?

A. confidential customer information

B. customer business outcomes

C. services cost

D. customer HR processes

정답: B

설명: (DumpTOP 회원만 볼 수 있음)

문제10

What are two expectations of the Quarterly Success Review? (Choose two.)

A. Offer additional license purchases.

B. Negotiate the level of discount in a solution expansion.

C. Align with customer's critical business objectives.

D. Track key performance indicators or milestones.

E. Consider upgrades to support existing solutions.

정답: C,D

설명: (DumpTOP 회원만 볼 수 있음)

최신 820-605 무료덤프 - Cisco Customer Success Manager

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