최신 820-605 무료덤프 - Cisco Customer Success Manager

문제1

What is a purpose of a customer stakeholder map?

A. to create a communication plan

B. to build a product roadmap

C. to establish a training plan

D. to identify the critical elements of customer culture

정답: A

설명: (DumpTOP 회원만 볼 수 있음)

문제2

Refer to the exhibit.

What does this health score indicate?

A. The customer is unlikely to advocate for this product.

B. The customer needs to purchase more licenses.

C. The customer is unlikely to renew this license.

D. The customer needs to consume more of this product.

정답: C

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문제3

The customer wants to increase the number of services in their portfolio and improve the time to launch these services. Which two business outcomes are appropriate? (Choose two.)

A. sustainability

B. cost efficiency

C. time to market

D. business growth

E. employee satisfaction

정답: C,D

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문제4

What is a goal of the Quarterly Success Review?

A. alignment of priorities and outcomes while celebrating accomplishments

B. product expansion to demonstrate customer loyalty

C. negotiation of discount levels associated with solution expansion

D. identification of new areas of growth and sales

정답: A

설명: (DumpTOP 회원만 볼 수 있음)

문제5

A client deployed a new collaboration solution six months ago. Utilization telemetry indicates only 60% of activated users are engaging with the solution. Which two actions should the Customer Success Manager recommend to the client? (Choose two.)

A. Encourage the customer to purchase updated endpoints.

B. Advertise additional user training sessions throughout the organization.

C. Have marketing write a blog post about the new solution.

D. Block all alternative chat and video collaboration systems.

E. Conduct a survey to determine which collaboration solutions users are using.

정답: B,E

설명: (DumpTOP 회원만 볼 수 있음)

문제6

What is the value proposition of customer success for customers?

A. reduced time to value

B. expansion opportunities

C. reduction of risk

D. impacting business outcomes

정답: A

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문제7

The executive team decided to purchase 500 licenses to reduce costs and replace the existing solution, which has been in place for the last 10 years. The end-users were not consulted. Three months into the project, reports show the consumption analytics indicate a high usage of the old system and only 75 licenses active in the new software. Which two adoption barriers must be investigated? (Choose two.)

A. lack of communication

B. purchase policy process

C. limited telemetry

D. lack of common features

E. business misalignment

정답: A,E

설명: (DumpTOP 회원만 볼 수 있음)

문제8

Which two elements are used to track and measure as key performance indicators? (Choose two.)

A. learning

B. scoping

C. strategizing

D. lagging

E. leading

정답: D,E

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문제9

The customer has a new leadership team that expresses concern over the lack of adoption of a purchased solution. Which two activities must the Customer Success Manager initiate to mitigate this risk? (Choose two.)

A. Offer discounts on new products to gain the interest of the new leadership.

B. Review the original sales proposal with the sales team.

C. Address and resolve all technical issues.

D. Review the original business case and reassess desired outcomes with the new leadership

E. Evaluate the customer's expertise in managing the purchased solution.

정답: C,D

설명: (DumpTOP 회원만 볼 수 있음)

문제10

What arethetwo expected outcomes of the customer onboard stage? (Choose two.)

A. business outcomes with KPI metrics identified

B. network diagrams provided

C. stakeholders identified

D. training sessions for end users planned

E. opportunities for advocacy shared

정답: A,C

설명: (DumpTOP 회원만 볼 수 있음)

최신 820-605 무료덤프 - Cisco Customer Success Manager

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