최신 C-C4H51-2405 무료덤프 - SAP Certified Associate - Implementation Consultant

문제1

Which elements can be used to determine the reaction time in service level agreements? Note: There are 2 correct answers to this question.

A. Custom fields

B. Sales contract

C. Maintenance plan

D. Priority

정답: C,D

문제2

Which key features of the Analytics framework allow you to monitor business processes in SAP Service Cloud?
Note: There are 3 correct answers to this question.

A. Standard reports

B. Web service message monitoring

C. Data sources

D. Interactive dashboards

E. Custom reports

정답: A,D,E

문제3

Your company would like to have reports with combined evaluations from two different data sources. How can you achieve this goal?
Note: There are 2 correct answers to this question.

A. Create an interactive dashboard

B. Create a Cloud data source

C. Create a joined data source

D. Create a report based on the Tickets data source

정답: A,C

문제4

Which objects can be assigned in the covered objects facet of a contract? Note: There are 2 correct answers to this question.

A. Installed base

B. Categories

C. Products

D. Account

정답: A,C

문제5

In the ticket, no warranty is determined for a registered product. What might be the cause?
Note: There are 2 correct answers to this question.

A. The warranty is not assigned to an installed base.

B. The warranty is expired.

C. The warranty is not assigned to a registered product.

D. The registered product is not assigned to an installed base.

정답: C,D

문제6

You are setting up an organizational structure for a new implementation. Which actions can you take while performing this task?
Note: There are 2 correct answers to this question.

A. Assign an employee to several organizational units.

B. Use the Reporting Line function for selection.

C. Make sure that each organizational unit can have only one function at a time.

D. Make sure an organizational node can only be set up with a replication process from the back end.

정답: A,B

문제7

Which of the following apply to time recording? Note: There are 3 correct answers to this question.

A. Time recording can be done without assignment to a ticket.

B. You can activate Microsoft Outlook integration for time recording.

C. Automatic time recording can be done by choosing "Start recording" and "Stop recording".

D. Time sheets can be submitted for approval.

E. Code list restrictions are not possible for the Time Type field.

정답: A,B,D

문제8

Which of the following actions are needed to link incoming emails to a ticket? Note: There are 2 correct answers to this question.

A. Activate the scoping item "Do you want to support email channels for corporate accounts?"

B. Maintain an email address

C. Activate the Messaging Service communication channel

D. Activate the scoping item Function Locations

정답: A,C

최신 C-C4H51-2405 무료덤프 - SAP Certified Associate - Implementation Consultant - SAP Service Cloud

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