최신 C-C4H51-2405 무료덤프 - SAP Certified Associate - Implementation Consultant - SAP Service Cloud
You have determined that one of your products has a known fault. You want to ensure that all cases with that product are automatically assigned to the escalation team. Which feature in SAP Service Cloud Version 2 would you use to do this?
정답: C
What steps must you take to set up SAP Knowledge Central by NICE as your knowledge base? Note: There are 2 correct answers to this question.
정답: A,D
What do you need to create accounts?
Note: There are 2 correct answers to this question.
Note: There are 2 correct answers to this question.
정답: A,D
Where can you keep track of new and modified knowledge base articles?
정답: D
Which function should be enabled in the account master to block the release of external follow-up documents to SAP S/4HANA?
정답: A
What types of mashups are available in SAP Service Cloud? Note: There are 2 correct answers to this question.
정답: A,C
Which element do you need to maintain to use maintenance plans?
정답: B
Which actions are required to allow contract management in SAP Service Cloud? Note: There are 2 correct answers to this question.
정답: B,C