최신 CIS-FSM 무료덤프 - ServiceNow Certified Field Service Management (FSM) Implementation Specialist
What can field agents use to record time spent on tasks on a day-to-day basis and submit the time sheet in a single action?
정답: A
What does dynamic scheduling use to stack rank each field agent to determine the best agent for routing?
정답: B
Which of the following resources are critical for a successful implementation? (Choose five.)
정답: A,C,D,E,H
As it pertains to dynamic scheduling configuration, if you are ranking agents based on the number of parts available in the agent stockroom, which matching criterion should you configure in the task filters?
정답: A
As it pertains to dynamic scheduling, what is this an example of government customers are higher rank and private sector customers are lower?
정답: A
What determines which tasks appear on the task panel in dispatcher workspace?
정답: A
Reactive, Planned, and Predictive are examples of what?
정답: D
When can work order tasks be dispatched?
정답: D
What can customer service agents use to create and view associated work order tasks for customer cases?
정답: C