최신 CIS-ITSM 무료덤프 - ServiceNow Certified Implementation Specialist

문제1

What is the Business Rule that triggers automatic group assignment on Incident, Problem or Change requests?

A. Populate Assignment Group based on Cl/SO

B. Automatic Assignment for ITSM

C. USM Assignment Lookup Rule

D. Auto-populate ITSM Assignment Groups

정답: A

설명: (DumpTOP 회원만 볼 수 있음)

문제2

The ability to authorize requests is enabled using a role which requires a user license. What is this role?

A. sc_approver

B. sn_approval_write

C. approver

D. approver_user

정답: D

문제3

Which Change request fields are used in conflict detection? Choose 3 answers

A. Risk

B. Configuration item

C. Planned end date

D. Planned start date

E. CI Business criticality

정답: B,C,D

문제4

When a Service Desk again shares a "How to' item with a customer what type of record is being shared?

A. Information item

B. How to document

C. Knowledge article

D. Content object

정답: C

문제5

You have just released a new Change Model to the testers. Testers report they can see the old change models but cannot see the new change model on the change landing page. What could cause this?

A. New change models are only visible to Change Managers

B. New change model needs Active lo be set to True

C. Workflow has not been published

D. Testers need itil role to see me change models

정답: A

문제6

Why don't Problem records automatically move from Resolved to Closed after the fix is implemented.

A. There is no Closed state. Problem records are moved to Completed

B. It is designed to follow the ITIL4 standard

C. There is a scheduled job that automatically moves Resolved problems to Closed after 7 days

D. It is good practice to monitor fixes implemented, to ensure the underlying issues are resolved, before closing a problem record

정답: D

문제7

What tools are available to the assignee to help resolve an incident?
Choose 2 answers

A. Known Errors

B. Incident Overview Dashboard

C. Enterprise CMDB Dashboard

D. Knowledge Articles

E. Class Manager

정답: B,E

문제8

What are key relationships between Change and Problem records?
Choose 2 answers

A. Changes which cause incidents should have an associated Problem

B. A Change can cause a Problem

C. Problem can be solved by a Change

D. A Problem must be associated with a Change, before it can be closed

정답: B,C

문제9

Incidents are stored in what table?

A. Incident [incident]

B. Incident [sn_task_incident]

C. Incident [task_incident]

D. Incident [sn_incident]

정답: A

문제10

In the Quebec release of Change management, what new architectural features were added?

A. Change Models, Change Flows and State Transition Models

B. Change PIR Assessments, Change Designer and Change Approval Policies

C. Catalog builder and Change Designer

D. Change Flows, Change Designer and Change Approval Matrix

정답: A

최신 CIS-ITSM 무료덤프 - ServiceNow Certified Implementation Specialist - IT Service Management

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