최신 CIS-ITSM 무료덤프 - ServiceNow Certified Implementation Specialist

문제1

Your customer wants to use the Service Catalog to generate task-based records for end-user inquiries. What Service Catalog capability can you use to generate these records?

A. Content Items

B. Record Producers

C. Execution Plans

D. Catalog Items

정답: B

문제2

Which level are service commitments associated in the service portfolio taxonomy?

A. Service

B. Portfolio

C. Offering

D. Node

정답: C

문제3

Your customer wants to know why users with the problem_coordinator role can Communicate workarounds, and fixes; but users with problem_task_analyst cannot.
How do you explain this?

A. The technical resources working on the problem investigation are focused on the technical details, and may provide information that is not useful for the callers

B. The message will be automatically displayed on the Portal

C. The problem coordinator is responsible for approving or rejecting the proposed message

D. The problem coordinator is the only role with the ability to recall a message

정답: A

설명: (DumpTOP 회원만 볼 수 있음)

문제4

What would you use to create Incident records based on email sent by users or systems?

A. Transform Map

B. Inbound Flow Action

C. Data Collection Job

D. Record Producer

정답: B

문제5

On an incident record, where are the fields fiat appear on the caller lookup select box defined?

A. The ref_contributions attribute on the caller lookup form

B. The Caller lookup field on the [user] table

C. The form design of the caller lookup form

D. The ref_ac_column attribute from the dictionary entry

정답: D

문제6

A new problem manager wants to know how in create reports for monitoring problem management activities.
What do you recommend they do before creating new reports?

A. Submit a New Report Request via the service catalog

B. Submit a request for the sn_report_creator role

C. Take the Performance Analytics fundamentals course

D. Go to Reports > View/Run > All. then search for Problem reports

E. Turn on data collection jobs

정답: D

문제7

Your customer wants Problem records to be assigned automatically to the Support group associated with the CI on the problem record.
Which business rule already satisfies this requirement?

A. Populate Assignment Group based on CI/SO

B. ITSM Best Practice Group Assignment

C. Populate Assignment Group based on Cl Support Group

D. Problem Assignment Group based on CI Support Group

정답: A

문제8

A tester reports a bug, because they submitted a Known Error article from a Problem record, but it is not visible from the Known Error database.
What could cause this?

A. The article is in draft state but has not been published

B. The tester is not impersonating an itil user

C. The user criteria on the knowledge base Is incorrect

D. The Problem Management Best Practice - Madrid - Knowledge Integration plugin has not been activated

정답: A

문제9

Where are the timeframe conditions for sending an SLA breach warning notification defined?

A. SLA Properties application

B. Default SLA flow

C. SLA definition record

D. SLA trigger conditions

정답: B

문제10

Your customer is complaining that Service Desk users keep accidentally assigning Incidents to the Network CAB, instead of Network Support You have confirmed that:
The Network Support group record has the Group types: Incident and Change The Network CAB group record has the Group type: Change What could you do on the incident form, for the Assignment Group field, to resolve this issue?

A. Add Dictionary Override to specify the Incident group Reference Qualifier

B. Add a UI action to hide the Network CAB group from the list

C. Add a UI action to provide an error message if the Network CAB group is selected

D. Modify the choice list to include only the appropriate group types

정답: A

최신 CIS-ITSM 무료덤프 - ServiceNow Certified Implementation Specialist - IT Service Management

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