최신 CMQ-OE 무료덤프 - ASQ Certified Manager of Quality/Organizational Excellence

A. Equipment failure

B. Human error

C. Inadequate training

D. Inherent measurement error

A. training employees in statistical process control

B. documenting procedures

C. deploying u contract review process

D. acting on the results of quality systems audits

A. aware of the project scope

B. motivated to work on subsequent projects

C. able to lead any follow-up projects

D. able to improve their skills for future projects

A. Ensure that these principles are included in all communications with external organizations

B. Identify and reward behaviors that are consistent with these principles throughout the company

C. Distribute copies of these principles to all employees annually

D. Conduct annual reward ceremonies to recognize all departments that support these principles

A. Cost-benefit analysis

B. SWOT analysis

C. Needs analysis

D. Trade-off analysis

A. training individual employees to be able to fulfill functional roles anywhere in the organization

B. Recognizing employees as collaborators in a network of interrelated processes

C. Surveying internal customers and external end-users to determine product successes and failures

D. Rewarding the top performing individuals, departments, and divisions in their competition

A. developing its strategic objectives

B. identifying appropriate tactics for implementing the strategic plan

C. Starting the strategic planning process

D. selling management on a new product line

A. Develop a provision tor recording participation on the employee's permanent record

B. Obtain approval for the plan from employee representatives

C. Obtain a commitment from management to implement suggestions that are accepted

D. Develop a provision for providing a reward that in proportional to the value of the suggestion lo the company

A. Internal auditors

B. ISO-certified suppliers

C. Third-party auditors

D. ISO staff members

A. six sigma methodology

B. quality function deployment

C. total quality management

D. design of experiments

A. positive market conditions

B. a reward and recognition program

C. top management involvement

D. properly trained quality staff

A. Planning for complex projects

B. Evaluating potential members of project teams

C. Preparing minimum bid requirements

D. Developing milestones

A. defects venerated by a process

B. efficiency of employee processes

C. amount of time a process takes

D. actual performance of a process

A. Analyzing the cost of procurement

B. Determining the needs of the customer

C. Identifying appropriate commodities from procurement

D. Evaluating the replacement of existing suppliers

A. Begin the training with the top management level

B. Provide them with data attesting to the success of the training in other organizations

C. Require them to attend the training to prove its usefulness

D. Include them on the teams that develop the training

A. procedure manual

B. organizational structure

C. strategy

D. quality guarantee

A. Income statement

B. Balance sheet

C. Owners' equity

D. Cash flow statement

A. Establishing goals and defined task detail

B. Giving full freedom to employees

C. Providing assistance with personal problems

D. Giving recognition to the employees for what is accomplished

A. ''Will solve our existing problems or only create new ones''?

B. "Will it remove our communications barriers?"

C. "Will it eliminate our need for updating support systems?"
C "Will it reduce our research and development costs?"