최신 CMQ-OE 무료덤프 - ASQ Certified Manager of Quality/Organizational Excellence

A. business factors can result in a loss of competitive advantage

B. the company can use its strengths to reduce the impact or" external threats

C. the company can develop a competitive advantage

D. barriers need to be overcome in order lo pursue opportunities

A. Begin the training with the top management level

B. Provide them with data attesting to the success of the training in other organizations

C. Require them to attend the training to prove its usefulness

D. Include them on the teams that develop the training

A. Paying close attention to what an auditee says about customers during an internal audit

B. Performing a job with the goal of meeting the expectations of the next person in the process

C. Focusing on the expectations that supervisors and managers have about customers

D. Identifying all of the internal operations in an organization that directly affect the end user

A. Report writing

B. Computer usage

C. Active listening

D. Text messaging abbreviations

A. Time plot

B. Activity network diagram

C. Flowchart

D. Pareto chart

A. optimizing the processes of the supply chain

B. Improving individual elements of the supply chain

C. driving costs back through the supply chain

D. reducing costs 10 the consumer

A. used to establish acceptability limits for a product

B. derived from a large population

C. able to qualify all aspects of a process

D. presented in a way that allows actions to be taken

A. allow the customer to express degrees of satisfaction

B. allow the customer to specify simple yes-no answers

C. make the questions easier to answer

D. make the questions more concise

A. These are unexpected but if offered, uener.ne "delight" and surprise the customer

B. These attributes can be rated as "important" but they are expected.

C. Satisfaction increases linearly as these attributes arc more fully delivered

D. These are articulated needs, what customers will say they need.

A. identifying critical performance issues

B. implementing statistical process control

C. writing a sample contract

D. reviewing warranty claims

A. Supervisors must specify goals for individual employees.

B. Employee goals and department goals must be considered independently.

C. Area managers must align their area goals with the corporate plan.

D. Senior management must review individual employee and department goals annually.

A. They establish long-range goals.

B. They start with corporate objectives.

C. They agree oil their mission or purpose.

D. They establish weekly targets and plans

A. Anticipating resistance

B. Developing a vision

C. Establishing a strategic plan

D. Identifying stakeholders

A. Performing

B. Norming

C. Storming

D. Forming