최신 C_C4H510_21 무료덤프 - SAP Certified Application Associate

문제1

What are the main uses for warranty management in SAP Service Cloud? Note: There are 2 correct answers to this question.

A. Routing rules can be applied to warranties.

B. The system can be set up so that certain incident categories are not covered.

C. When an agent creates a ticket with a registered product, the warranty is automatically determined.

D. The agent is prompted to upsell a warranty to the customer.

정답: B,C

문제2

Which mandatory characteristics do you need to provide when you create a cloud data source? Note: There are 3 correct answers to this question.

A. Usage

B. Name

C. Data source ID

D. Web service URL

E. Description

정답: A,B,C

문제3

When a customer calls in with a problem with their product, which feature helps the service agent quickly identify the unique product ?

A. Installed base

B. Service warranty

C. Service contract

D. Registered product

정답: D

문제4

What are the valid schedule types when creating maintenance plans? Note: There are 2 correct answers to this question.

A. Absolute

B. Counter based

C. Recall

D. Cyclical

정답: A,D

문제5

Which objects can you assign to an installed base? Note: There are 2 correct answers to this question.

A. Ticket

B. Maintenance plan

C. Contract

D. Visit

정답: A,C

문제6

What is required to set up the organizational structure correctly?

A. The root node/uppermost node must be defined as an enterprise.

B. The root node/uppermost node must be defined as a sales organization.

C. The root node/uppermost node must be defined as a company.

D. The root node/uppermost node must be defined as a service organization.

정답: C

문제7

Which objects are required to create a service ticket? Note: There are 2 correct answers to this question.

A. Contracts

B. Service request

C. Maintenance plan

D. Customer

정답: A,D

문제8

Which type of categories can be used in the service catalog? Note: There are 3 correct answers to this question.

A. Incident category

B. Service category

C. Warranty category

D. Maintenance category

E. Cause category

정답: A,B,E

문제9

Which feature in user interface maintenance can be used to control the values of custom fields?

A. Personalization

B. Code list restriction

C. Activation scoping item in administration

D. Usage of restriction rules

정답: A

문제10

Which tool would you use to create high data volumes in SAP Service Cloud?

A. Mass data maintenance

B. Data Workbench

C. Form Templates

D. Job Manager

정답: B

최신 C_C4H510_21 무료덤프 - SAP Certified Application Associate – SAP Service Cloud 2111

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