최신 C_C4H51_2405 무료덤프 - SAP Certified Associate - Implementation Consultant

문제1

What are some SAP recommended guiding principles to achieve clean core operations? Note: There are 3 correct answers to this question.

A. Integrate clean core practices in the end-to-end value process chain.

B. Establish regular housekeeping tasks and procedures.

C. Establish an organizational structure, technical foundation, and transformation methodology for clean core.

D. Define roles and responsibilities as part of a process transformation office.

E. Establish release management.

정답: A,B,C

문제2

Which objects can be assigned in the covered objects facet of a contract? Note: There are 2 correct answers to this question.

A. Installed base

B. Categories

C. Products

D. Account

정답: A,C

문제3

What do you have to consider when you are using the Data Workbench?

A. Using the Data Workbench requires the activation of a scoping item.

B. Using the Data Workbench requires an additional license.

C. Templates are used to update existing data records.

D. Additional configuration needs to be defined in the fine-tuning area.

정답: A,B

문제4

Which fields can be used to maintain service levels? Note: There are 2 correct answers to this question.

A. Custom fields

B. Priority

C. Due Date

D. Category

정답: B,C

문제5

You have configured the service level agreements (SLAs) and their determination rules, but they are not derived in the service ticket. Which of the following could be a reason for this?
Note: There are 2 correct answers to this question.

A. The determination rules have been configured, but not activated.

B. SLAs are not activated in project scoping.

C. A workflow rule was not scheduled to trigger the determination.

D. SLAS are not configured in fine-tuning.

정답: A,B

문제6

You are configuring SAP Service Cloud to automatically create tickets from Facebook posts and assign them to the social media support team. Which features of SAP Service Cloud can help with this?
Note: There are 2 correct answers to this question.

A. Scoping in the Configuration Workbench

B. Social media channel configuration

C. Work distribution

D. Approval process for social media import run

정답: B,C

문제7

What can you use to create tickets based on conditions?

A. Activity planner

B. Workflow rule of type Action

C. Maintenance plan

D. The Ticket Creation action in the Tickets work center

정답: B

문제8

Which actions are required to allow contract management in SAP Service Cloud? Note: There are 2 correct answers to this question.

A. Activate Create Contracts in the Detail view

B. Use fine-tuning to activate Service Contract Management

C. Activate Service Contract Management in scoping

D. Use fine-tuning to manage the numeric range for contracts

정답: B,C

최신 C_C4H51_2405 무료덤프 - SAP Certified Associate - Implementation Consultant - SAP Service Cloud

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