최신 Certified-Business-Analyst 무료덤프 - Salesforce Certified Business Analyst
Cloud Kicks (CK) wants to Improve the current business process for moving orders from the warehouse to the customer as part of a Commerce Cloud Implementation. The business analyst would like to gather more Information to create the future state process.
Who is the most appropriate subject matter expert (SME) to confirm the current business process and elicit deeper understanding of CK's goals, opportunities, and pain points?
Who is the most appropriate subject matter expert (SME) to confirm the current business process and elicit deeper understanding of CK's goals, opportunities, and pain points?
정답: C
설명: (DumpTOP 회원만 볼 수 있음)
Universal Container (UC) is implementing Sales Cloud. The business analyst (BA) assigned to the project wants to the project wants to become a trusted advisor to UC stakeholders.
What are some communication best practices a BA should follow to help achieve this goal?
What are some communication best practices a BA should follow to help achieve this goal?
What are some communication best practices a BA should follow to help achieve this goal?
What are some communication best practices a BA should follow to help achieve this goal?
정답: B
설명: (DumpTOP 회원만 볼 수 있음)
What is the storage of the Developer Pro Sandbox?
정답: C
설명: (DumpTOP 회원만 볼 수 있음)
Northern Trail Outfitters is undergoing a Service Cloud implementation and has decided to use the Scrum methodology for the implementation. A business analyst (BA) received an urgent, high-priority change request m the middle of a sprint.
Which step should the BA take next?
Which step should the BA take next?
정답: B
설명: (DumpTOP 회원만 볼 수 있음)
A business analyst (BA) at Northern Trail Outfitters (NTO) is assigned to a project to help revamp n process.
The current process used by the sales team is different than the process outlined in NTO's documentation.
Which step should the BA take first?
The current process used by the sales team is different than the process outlined in NTO's documentation.
Which step should the BA take first?
정답: A
설명: (DumpTOP 회원만 볼 수 있음)
The customer service director at Universal Containers wants a self-service portal for customers using Experience Cloud. The director has a limited budget and wants the solution delivered before the end of the quarter.
After assessing several potential options, which solution should the business analyst recommend?
After assessing several potential options, which solution should the business analyst recommend?
정답: C
설명: (DumpTOP 회원만 볼 수 있음)
During a requirements workshop, the marketing team mentions they need help reporting on their marketing effort return on investment (ROI). They ask for a new field on the Opportunity object named "Customer Origin".
What should the business analyst do next?
What should the business analyst do next?
정답: B
설명: (DumpTOP 회원만 볼 수 있음)
The operations team at Universal Containers is developing a new inventory forecasting application available on its Experience Cloud site. Management wants to identify key external stakeholders to assist with determining project priorities.
Which external stakeholders should the business analyst recommend?
Which external stakeholders should the business analyst recommend?
정답: B
설명: (DumpTOP 회원만 볼 수 있음)
The project team at Cloud Kicks is under a tight deadline to implement a new Service Cloud feature. The business analyst, BA) has received feedback from the customer that the existing functionality is difficult to use. The BA wants to better understand the customers pair points before writing requirements Which document should the BA use?
정답: C
설명: (DumpTOP 회원만 볼 수 있음)
Northern Trail Outfitters is undergoing a service Cloud implementation and has decided to use the Scrum methodology for the implementation. A business analyst (BA) received an urgent, high-priority change request in the middle of a sprint.
Which step should the BA take next?
Which step should the BA take next?
정답: A
설명: (DumpTOP 회원만 볼 수 있음)
Cloud Kicks (CK) wants its sales team to use Sales Cloud to decrease its lead conversion time. The business analyst (BA) will analyze and break down CK's typical sales cycle.
How can process mapping help the BA get started on this project?
How can process mapping help the BA get started on this project?
정답: C
설명: (DumpTOP 회원만 볼 수 있음)
A business analyst (BA) at Northeren Trail Outfitters has been asked to explain a sales process improvement idea and collaborate on a plan for implementation. Several sale users in various locations have been identified to participate.
Which technique should the BA use to optimize effectiveness and build a shared understanding of the idea and approach?
Which technique should the BA use to optimize effectiveness and build a shared understanding of the idea and approach?
정답: B
설명: (DumpTOP 회원만 볼 수 있음)
A business analyst (BA) at Northern Trail Outfitters is assigned to a project to help revamp the case management process. The BA has gathered requirements and finished the first draft of user stories.
What should the BA use to assess the quality of a user story?
What should the BA use to assess the quality of a user story?
정답: B
설명: (DumpTOP 회원만 볼 수 있음)
The data science team at Universal Containers (UC) has been asked to analyze the sales team's data within Salesforce. Early in their research, the data science team discovered concerns about data quality. UC has brought in a business analyst (BA) to help address the concern.
What should the BA focus on doing first during the initial discovery phase?
What should the BA focus on doing first during the initial discovery phase?
정답: B
설명: (DumpTOP 회원만 볼 수 있음)
The business analyst (BA) at Cloud Kicks is managing a project to build a recruiting app for the management and human resources (HR) teams. The HR director wants the app to help the team navigate the hiring process more efficiently. The BA designs a Stakeholder Wheel to better understand all of the people with an interest m the project.
Which level of influence should the BA place the MR Director on the stakeholder wheel?
Which level of influence should the BA place the MR Director on the stakeholder wheel?
정답: A
설명: (DumpTOP 회원만 볼 수 있음)
The sales team at Universal Containers has concerns that the process for distributing new leads is too slow.
The VP of sales has engaged a business analyst (BA) to help map out a process to distribute new leads quickly.
The BA sets up a meeting with stakeholders and learns a stakeholder already has a solution in mind.
What should the BA do next?
The VP of sales has engaged a business analyst (BA) to help map out a process to distribute new leads quickly.
The BA sets up a meeting with stakeholders and learns a stakeholder already has a solution in mind.
What should the BA do next?
정답: C