최신 Certified-Business-Analyst 무료덤프 - Salesforce Certified Business Analyst

문제1

The Business analyst (BA) at Universal Container wants to improve the case process in Salesforce after feedback customer abut resolution time.
The BA tacks the user story, request details, and configuration changes in a repository.
What is a benefit of tracking user stories in this way?

A. Multiple project team members can make and view revisions.

B. The development team can work parallel on the same requirement.

C. It links all changes to Salesforce metadata.

정답: A

설명: (DumpTOP 회원만 볼 수 있음)

문제2

The executive director of Universal Containers (UC) plans to purchase additional Salesforce Iicenses. The director recently hired a business analyst (BA) to lead a series of journey mapping sessions. The director wants the Journey mapping sessions to be tailored to the features and capabilities that are currently available in UC's Salesforce environment.
Which information does the BA need to determine the features and functionality UC can implement while avoiding additional costs?

A. Number of active users and license type

B. Storage capacity and license type

C. Organization edition and license type

정답: C

설명: (DumpTOP 회원만 볼 수 있음)

문제3

A business analyst (BA) is compiling a list of subject matter experts to consult throughout the discovery for a new Service Cloud implementation.
What is the primary value of the BA speaking with customer service reps?

A. Estimating the project cost

B. Validating current processes

C. Building solution design consensus

정답: B

설명: (DumpTOP 회원만 볼 수 있음)

문제4

As a part of discovery, the business analyst (BA) at Universal Containers is trying to understand how Salesforce was implemented.
What should the BA utilize to help uncover any technical constraints or potential problems in a Salesforce implementation?

A. Setup Audit Trail

B. Salesforce Optimizer

C. Reports and Dashboards

정답: B

설명: (DumpTOP 회원만 볼 수 있음)

문제5

What are the business analyst's responsibilities during the analyze phase of the Salesforce implementation lifecycle?

A. Create a data dictionary, write end user documentation, and review test scripts.

B. Gather business requirements; create process maps, and write user stories.

C. Complete testing, build training materials, and elicit requirements for the next iteration.

정답: B

설명: (DumpTOP 회원만 볼 수 있음)

문제6

Sales leadership at 230Cloud Kicks (CK) is concerned about the limited adoption of Salesforce at the company. Salesforce implementation includes many custom pages. Multiple users have complained about wa.
t.ng a long time for key functionality to display

A. Monitor the Lightning Usage App.

B. Enable Debug Logs.

C. Run the Lightning page layout.

정답: A

설명: (DumpTOP 회원만 볼 수 있음)

문제7

The Salesforce project team at Universal Containers is reviewing a backlog of user stories to add to an sprint.
The team is unsure of which story to begin working on.
What should the business analyst do to help with prioritization?

A. Delete the definition of done

B. Verify acceptance criteria.

C. Identify dependent components.

정답: C

설명: (DumpTOP 회원만 볼 수 있음)

문제8

The business analyst at Universal Containers is writing users stories to support the Salesforce implementation for the sales operations division.
There is a request for visibility into sales rep' pipeline so that can see their revenue.
Which missing component is necessary to finish this user story?

A. Why

B. Who

C. When

정답: A

설명: (DumpTOP 회원만 볼 수 있음)

문제9

The business analyst (BA) at universal Containers is grooming user stories to add to the next sprint The BA Is having difficulty understanding the level of testing that's necessary for a particular story involving an update to an Important trigger.
What should the BA do to address the need for user acceptance testing (UAT)?

A. Gather testing requirements from the stakeholder.

B. Perform testing on all objects in the trigger.

C. Run all Apex tests using change set validation.

정답: A

설명: (DumpTOP 회원만 볼 수 있음)

문제10

Universal Containers uses Kanban to complete its Salesforce development. In the middle of a sprint, the sales manager submits an important item to the team.
What should the business analyst do next?

A. Ask the team to pivot and complete the work immediately.

B. Ask the team to commit to the work for the next sprint.

C. Ask the team to reprioritize the backlog and work on the item at the top.

정답: C

설명: (DumpTOP 회원만 볼 수 있음)

문제11

Northern Trail Outfitters (NTO) has acquired a competitor. The agreement is to migrate the acquired company into NTG's Technological Platforms. One of its challenges is to offer a unified customer experience while strengthening the relationship with its customers. The business analyst (BA) has been asked to translate the business objectives and assemble an improved and standard customer experience.
Which strategy should the BA use to accomplish the goal?

A. Understand business objectives, determine company culture, evaluate processes and user experiences, interview stakeholders, and add improvements to the integration roadmap.

B. Understand business objectives, define the intention and audience, conduct user experience research, analyze the research results, and design an improved new user experience.

C. Understand business objectives, define the intention and audience, lead a journey mapping workshop, find opportunities for improvement, and update the journey map.

정답: C

설명: (DumpTOP 회원만 볼 수 있음)

문제12

A business analyst at Universal Containers is converting a requirements document into user stories for upcoming Manufacturing Cloud deployment. The first requirement is "finance needs a time tracking sys containers." Which option best represents the "IF component of the INVEST checklist to make a good user story from this requirement?

A. As a finance user I want a Timesheet object implemented so I can accurately report on container profitability.

B. As a finance user, I want an Assembly Time field on the container cost record so I can accurately report on container profitability.

C. As a finance user, I want to know how long it takes to assemble a container so I can accurately report on container profitability.

정답: C

설명: (DumpTOP 회원만 볼 수 있음)

문제13

Universal Containers wants to build a simple activity capture process for leads. One of the objectives is to minimize technical debt and inherit new features of the Salesforce Platform in future releases.
What should the business analyst recommend to meet the requirements'

A. Standard object for activity capture, screen Flow user interface

B. Standard object for activity capture, custom Lightning Web Component user interface

C. Custom object for activity capture, custom Lightning web component user interface

정답: A

설명: (DumpTOP 회원만 볼 수 있음)

문제14

A project is in the user acceptance testing phase of a Sales Cloud implementation at Universal Containers.
The business analyst (BA) is coordinating the test case execution and supporting the testers. One of the testers fails a test case because they were unable to see a custom field identified in the directions. The BA has reviewed the details of the failed test case and compared the expected outcome to the requirements.
What should the BA do next?

A. Assign the test case to another tester.

B. Attempt to reproduce the issue.

C. Assign a bug to the development team.

정답: B

설명: (DumpTOP 회원만 볼 수 있음)

문제15

The project team at Universal Containers has started to review the existing Salesforce manufacturing solution that has low adoption and a variety of customization including custom objects, custom fields, renamed standard fields.
What should the business analyst recommend to the project team to increase understanding when documenting requirements, process and potential solutions?

A. Use industry terminology and language.

B. Use customer terminology and language.

C. Use Salesforce terminology and language.

정답: C

설명: (DumpTOP 회원만 볼 수 있음)

문제16

Northern Trail Outfitters is undergoing a Service Cloud implementation and has decided to use the Scrum methodology for the implementation. A business analyst (BA) received an urgent, high-priority change request m the middle of a sprint.
Which step should the BA take next?

A. Add the change request to the backlog to be prioritized for the next sprint.

B. Begin working on the change request as soon as the team has capacity.

C. De-prioritize some user stones and add the change request to the current sprint.

정답: C

최신 Certified-Business-Analyst 무료덤프 - Salesforce Certified Business Analyst

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