최신 Energy-and-Utilities-Cloud 무료덤프 - Salesforce Energy and Utilities Cloud Accredited Professional

문제1

An energy company urgently needs to replace its current customer information system (CIS). The current system is at end-of-life and unsupported Because the cost to replace the CIS is so high, executives contemplate putting all other projects on hold. This would delay the planned Energy and Utilities Cloud implementation. The executive committee asks a consultant for a recommended, cost-effective approach to maximize the return on investment.
Which two courses of action should the consultant recommend?

A. To avoid reworking to integrations, deploy a new customer information system first then implement Energy and Utilities Cloud.

B. Cancel the Energy and Utilities Cloud implementation and replace the CIS. because modem CIS systems have all the necessary functionality to effectively track and manage customer engagements in any channel.

C. First, implement Energy and Utilities Cloud and integrate it with the current customer information system through a q middleware platform. Then, replace the customer information system with a more modern one and reconnect the integration points between middleware and the new CIS.

D. Implement Energy and Utilities Cloud and simultaneously replace the customer information system with a cloud based billing system.

정답: C,D

설명: (DumpTOP 회원만 볼 수 있음)

문제2

An energy company has decided to keep the latest customer invoice in Energy and Utilities Cloud to improve performance Which object is used to store this data?

A. Service Account

B. Statement

C. Account

D. Bill

정답: D

설명: (DumpTOP 회원만 볼 수 있음)

문제3

An energy company is implementing Energy and Utilities Cloud for their contact center and is in the process of importing contact information from the billing system to Salesforce, An administrator has been asked if and how the contact data updated in Salesforce will be reflected back in the billing system.
What two options can be presented back as potential solution?
Choose 2 answers

A. Salesforce can send the updated information to the billing system in real-time or batch if it's required,

B. Salesforce will be the system of record for contacts and it doesn't need to update the billing system in the future.

C. Salesforce Export Wizard will automatically create a csv of contact information to be imported to the billing system.

D. The billing system can query Salesforce every night to retrieve changes made to contacts.

정답: A,D

문제4

An energy company is an energy retailer with a global presence. They require a solution that can generate, redline, and manage contracts.
Which of the following Energy and Utilities Cloud solutions can be used?

A. Energy and Utilities Cloud = Configure Price Quote (CPQ)

B. Energy and Utilities Cloud - Document Generation S

C. Energy and Utilities Cloud - Sales and Service

D. Energy and Utilities Cloud - Contract Lifecycle Management

정답: D

문제5

An energy company runs utility-specific processes in the backend customer information system (CIS) and billing systems with minimal visibility to service agents. The company embarks on a multi-year digital transformation initiative to provide a Customer 360 view to its service agents.
What two licenses should be recommended and mapped in the future state architecture to align with the business vision?

A. Configure Prince Quote (CPQ)

B. Energy and utility Base

C. Contract Lifecycle Management (CLM)

D. Service Cloud

정답: B,D

설명: (DumpTOP 회원만 볼 수 있음)

문제6

A customer has enabled integration between the Energy and Utilities Contact Center Console and Salesforce Field Service (SF5). When a customer calls for a service appaintment, what two prerequisite steps must an agent complete before creating the appointment?
Choose 2 answers

A. Accurately confirm and verify customer details.

B. Check available field service time slots for the week.

C. Confirm customer entitlements for field service appointments.

D. See a list of all service and work types available in the system.

정답: A,C

문제7

When using IDX Workbench and Google Chrome as the default browser, then migrated OmniScripts, integration procedures, and FlexCards will automatically activate in the target org.
How should a consultant manually configure this automatic activation feature in the system if a different browser is used?

A. By Installing Node.js + Puppeteer module

B. By Installing Node.js + Visual Studio

C. By Installing Node.js + Velocity Build Tool

D. By Installing Node.js + SFDX

정답: A

문제8

An administrator for an energy company recently built a new FlexCard that shows whether a customer is enrolled in autopay.
How can the administrator put the new FlexCard in the Energy and Utilities Cloud Contact Center Console?

A. Create a Lightning Web Component wrapper for the FlexCard and add it onto the page.

B. Create a VisualForce Page wrapper for the FlexCard and add it onte the page.

C. Open the object's page layout and add the FlexCard LWC ante the layout.

D. Edit the Lightning Record or App Builder and place the FlexCard LIC onto the page.

정답: D

최신 Energy-and-Utilities-Cloud 무료덤프 - Salesforce Energy and Utilities Cloud Accredited Professional

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