최신 FSL-201 무료덤프 - Salesforce - Implementing Field Service Lightning

문제1

Northern Trail Outfitters (NTO) wants to improve customer satisfaction by setting expectations around upcoming appointments.
When designing the Customer Service Representative's user interface, in most cases, which two fields should be shared with the customer about an upcoming appointment?
Choose 2 answers

A. Arrival Window End

B. Scheduled Start

C. Arrival Window Start

D. Scheduled End

정답: A,C

설명: (DumpTOP 회원만 볼 수 있음)

문제2

Universal Containers provides maintenance and emergency services to its customers. Sending Technicians to emergency calls during the day causes long travel times and reduces the number of appointments that a Technician can complete.
Which feature should the Consultant use to reduce travel time and increase Technician productivity?

A. Fill-in Schedule

B. Reschedule Appointment

C. Fix Overlaps

D. Resource Schedule Optimization

정답: D

설명: (DumpTOP 회원만 볼 수 있음)

문제3

A customer wants to return a defective product instead of scheduling a Service Appointment.
How should this product be tracked in Salesforce Field Service?

A. Create a Return Order and Return Order Line Item.

B. Create a Return Order and relate it to the Product.

C. Create a Product Request and Product Request Line Item.

D. Create a Work Order and Work Order Line Item.

정답: A

설명: (DumpTOP 회원만 볼 수 있음)

문제4

An extreme weather situation impacted both the volume of open work and the number of available resources at Universal Containers.
Which approach should a Consultant recommend to realign available resources with open work?

A. Customer First scheduling

B. Emergency scheduling

C. Global optimization

D. Resource Schedule Optimization

정답: C

설명: (DumpTOP 회원만 볼 수 있음)

문제5

Universal Containers has discovered that many of its Technicians' initial visits require a return visit to complete the work.
Which two approaches should a Consultant recommend to accurately track these visits?
Choose TWO answers

A. Reschedule the Service Appointment for the new date.

B. Create a new Service Appointment on the original Work Order.

C. Create a new Work Order and Service Appointment.

D. Reschedule the Work Order for the new date.

정답: A,B

설명: (DumpTOP 회원만 볼 수 있음)

문제6

Optimization for the Midwest territory is set to automatically run each night for the next three days. The Dispatcher has noticed that the optimizer is leaving many Service Appointments unscheduled and has asked the Consultant to troubleshoot the issue. The Consultant notices that the Optimization Run Time per Service Appointment is set to Low in the Field Service Settings.
Which two conditions would make the Consultant consider setting the optimizer to High? Choose 2? answers

A. The Calculate travel and breaks Field Service Setting is disabled for the Service Resource Availability work rule.

B. The Scheduling Policy Used field is blank.

C. Most service appointments have the same priority.

D. The scheduling policy is producing too many candidates that qualify for each Service Appointment.

정답: A,D

설명: (DumpTOP 회원만 볼 수 있음)

문제7

Universal Containers (UC) normally focuses on minimizing travel. Weather can cause situations that require expedited on-site service.
How should a Consultant recommend UC handle unplanned service during times of severe weather?

A. Manually flag Service Appointments as "In Jeopardy" due to weather.

B. Postpone all lower-priority jobs and extend Due Dates.

C. Configure an Emergency Policy and use the Emergency Wizard.

D. Configure a new Service Level for immediate assignment.

정답: C

설명: (DumpTOP 회원만 볼 수 있음)

문제8

Universal Containers wants their Technicians to create an additional visit to complete unfinished work within the Salesforce Field Service mobile application.
Which approach should a Consultant recommend to meet the requirement?

A. Define a Quick Action that creates a new Service Appointment record.

B. Define a Visualforce page that creates a new Service Appointment record.

C. Define a Visualforce page that creates a new Work Order record.

D. Define a Quick Action that creates a new Work Order record.

정답: D

설명: (DumpTOP 회원만 볼 수 있음)

문제9

Ursa Major Solar would like the technician who performed a customer's initial installation to also perform any subsequent service calls.
Which two actions should the field service administrator take to configure field service to ensure the installation technician is assigned to subsequent service calls?
Choose 2 answers

A. Add the preferred resource service objective to the scheduling policy.

B. Add the technician as the required resource on the service appointment.

C. Add the technician as a preferred resource on the account record.

D. Create a child work order for maintenance on the original installation work order.

정답: A,C

설명: (DumpTOP 회원만 볼 수 있음)

문제10

Universal Containers wants to assign Service Appointment based on the Polygon of the child service territory in the hierarchy.
How should a Consultant assign Service Appointments to the Polygon?

A. Set the Polygon Assignment Policy to the Highest Level.

B. Set the Territory Assignment Policy to the Highest Level.

C. Set the Polygon Assignment Policy to the Lowest Level.

D. Set the Territory Assignment Policy to the Lowest Level.

정답: C

설명: (DumpTOP 회원만 볼 수 있음)

최신 FSL-201 무료덤프 - Salesforce - Implementing Field Service Lightning

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