최신 FSL-201 무료덤프 - Salesforce - Implementing Field Service Lightning

문제1

Universal Containers (UC) normally focuses on minimizing travel. Weather can cause situations that require expedited on-site service.
How should a Consultant recommend UC handle unplanned service during times of severe weather?

A. Manually flag Service Appointments as "In Jeopardy" due to weather.

B. Postpone all lower-priority jobs and extend Due Dates.

C. Configure an Emergency Policy and use the Emergency Wizard.

D. Configure a new Service Level for immediate assignment.

정답: C

설명: (DumpTOP 회원만 볼 수 있음)

문제2

The CFO for Universal Containers wants Work Orders to remain open until the Customer Service Report is signed.
Which two configurations should a Consultant implement to prevent Work Orders from being closed?
Choose 2 answers

A. Custom Work Order Status

B. Custom Work Order Escalation Rules

C. Custom Validation Rule on Work Orders

D. Custom Approval Process on Work Orders

정답: C,D

설명: (DumpTOP 회원만 볼 수 있음)

문제3

Which two considerations impact the scheduled timeframe of Multi-day Work?
Choose 2? answers

A. Assigned Resource

B. Homebase Travel

C. Resource Skill Level

D. Break Duration

정답: A,D

설명: (DumpTOP 회원만 볼 수 있음)

문제4

Universal Containers wants to ensure that Service Appointments are only assigned to Active Resources.
Which configuration should a Consultant recommend for the Scheduling Policy?

A. Match Boolean

B. Match Fields

C. Preferred Resources

D. Required Resources.

정답: A

설명: (DumpTOP 회원만 볼 수 있음)

문제5

Northern Trail Outfitters (NTO) wants to use crews to service its customers. NTO's consultant recommends using the Crew Management tool to create and maintain the crews, and indicates that access to the tool is given via a permission set.
Which two permission sets should give a user access to the Crew Management tool?
Choose ? answers

A. FSL Resource Permissions

B. FSL Dispatcher Permissions
c. FSL Admin Permissions

C. FSL Agent Permissions

정답: B

설명: (DumpTOP 회원만 볼 수 있음)

문제6

Universal Containers would like to provide Field Service Technicians the ability to capture details and customer approval on completed work so that the details can be compiled and sent to the customer electronically. What should a Consultant recommend to meet this requirement?

A. Use the standard Service Report

B. Create a custom report.

C. Create a Process Builder to generate a report.

D. Use the standard Work Order email template.

정답: A

설명: (DumpTOP 회원만 볼 수 있음)

문제7

universal container UC want to track the asset lifecycle when equipment has been snapped out What should a consultant recommend to meet this requirement?

A. Add the field history tracking related list to the asset page and configure the product request object

B. Add the field history tracking related list to the assets page and configure the asset relationships object

C. Add the related asset related list to the asset page and configure the asset relationships object

D. Add the related asset related list to the asset page and configure the product request object

정답: C

설명: (DumpTOP 회원만 볼 수 있음)

문제8

The Org-Wide Default sharing for a Service Appointment is set to Private.
If the Service Appointment is cancelled, which users will have visibility to the record?

A. Owner of Service Appointment and members of User Territory

B. Assigned Resources, Qwner of Service Appointment and members of User Territory

C. Owner of Service Appointment and members of Service Territory

D. Assigned Resources, Owner of Service Appointment and members of Service Territory

정답: D

설명: (DumpTOP 회원만 볼 수 있음)

문제9

Ursa Major Solar would like the technician who performed a customer's initial installation to also perform any subsequent service calls.
Which two actions should the field service administrator take to configure field service to ensure the installation technician is assigned to subsequent service calls?
Choose 2 answers

A. Add the preferred resource service objective to the scheduling policy.

B. Add the technician as the required resource on the service appointment.

C. Add the technician as a preferred resource on the account record.

D. Create a child work order for maintenance on the original installation work order.

정답: A,C

설명: (DumpTOP 회원만 볼 수 있음)

문제10

Technicians at Universal Containers use the Salesforce Field Service mobile app at customer sites. After completing work, the Technician updates the Service Appointment status to Complete and saves the record. Dispatchers see the appointment as Dispatched on the console instead of seeing the Complete status update.
Which two troubleshooting steps should a Consultant take to resolve the issue?
Choose 2 answers

A. Review Service Appointment automation.

B. Verify the Dispatcher ran the Service Appointment data job.

C. Investigate the Work Order lifecycle.

D. Confirm the Technician's mobile device is online.

정답: A,D

설명: (DumpTOP 회원만 볼 수 있음)

최신 FSL-201 무료덤프 - Salesforce - Implementing Field Service Lightning

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