최신 Field-Service-Consultant 무료덤프 - Salesforce Certified Field Service Consultant

문제1

Universal Containers wants to track the time a Service Resource spends on each step of more complex repair jobs. This time could include travel, prep and on-site time.
How could the Service Resource's Time Sheet be
configured to track the total time spent on each step?

A. Relate the Time Sheet to the Service Appointment.

B. Relate the Time Sheet Entries to the Work Order Line Item.

C. Relate the Time Sheet to the Work Order Line Item.

D. Relate the Time Sheet Entries to the Service Appointment.

정답: B

설명: (DumpTOP 회원만 볼 수 있음)

문제2

Universal Containers wants to reduce its mean-time-to-service.
Which three Field Service processes should a Consultant recommend to accomplish this goal? Choose 3 answers

A. Customer Entitlements

B. Dispatching

C. Adjust Scheduling Policy

D. Scheduling

E. Knowledge Base

정답: B,D,E

설명: (DumpTOP 회원만 볼 수 있음)

문제3

Universal Containers wants service managers to quickly Identify location and status changes in the lifecycle of a specific component in a customer's install base.
What should a Consultant utilize to track the lifecycle?

A. Custom fields for change tracking on Assets

B. A Product related list on Assets

C. Field History Tracking on Assets

D. A Work Order related list on Assets

정답: C

설명: (DumpTOP 회원만 볼 수 있음)

문제4

Universal Containers wants to track the work that is performed on the customer's install base. Which object relationship should the Consultant utilize to meet this requirement?

A. Work Orders to Products

B. Work Orders to Assets

C. Assets to Products

D. Products to Accounts

정답: B

설명: (DumpTOP 회원만 볼 수 있음)

문제5

To ensure that preventative maintenance work can be completed on time. Universal Containers wants to automatically generate Work Orders 14 days before the next suggested maintenance date.
How should the Consultant meet this requirement?

A. Configure Auto-generate Work Orders to True.

B. Define a generation timeframe of 14 days.

C. Define a generation horizon of 14 days.

D. Define a generation horizon of 20,160 minutes.

정답: C

설명: (DumpTOP 회원만 볼 수 있음)

문제6

An employee at universal container performs the role of a dispatcher and a technician How should a consultant configure the field service lightning to support this behavior?

A. Create two skills records and assign them to service resources record

B. Create two service resource and assign them to the employee

C. Create one service resource and assign the technician and dispatcher role

D. Create one service resource and assign the relevant permission set license

정답: D

설명: (DumpTOP 회원만 볼 수 있음)

문제7

An agent has to create a Work Order for a complex installation. A Work Order Line Item is created for each required component so it can be tracked and priced separately. However, a few of the components are only on the company's Preferred Price Book while the others are on the U.S. Price Book.
Which solution should a Consultant recommend so the agent can meet this requirement?

A. Create one Work Order for each Price Book and use Work Types to assign the Price Book to each Work Order Line Item.

B. Create one Work Order and override the price on Work Order Line Items for products on the Preferred Price Book.

C. Create one Work Order for each Price Book and add Work Order Line Items to the appropriate Work Order based on its Price Book.

D. Create one Work Order and add Work Order Line Items based on the Price Book selected on the Work Type.

정답: B

설명: (DumpTOP 회원만 볼 수 있음)

문제8

Universal container needs to verify that a repair job has been completed to the customer satisfaction before an invoice can be generated Which two items should the consultant consider?
Choose 2 answers

A. Configure signature blocks for service report templates

B. Add service reports templates to the appropriate repair work type

C. Send a feedback survey to the customer when a service appointment is completed

D. Generate service in the organization's default language

정답: A,B

설명: (DumpTOP 회원만 볼 수 있음)

문제9

Universal containers plans to deploy field service lightning to 100 external contractors. There are 75 contractors who need access to work Orders assets mobile app, and chatter. the remaining 25 contractors are paid a commission on sales of containers and need to schedule resources.
Which license types and quantities should the consultant recommend?

A. 25 contractors
75 contractors
25 contractors

B. 25 contractors
100 contractors

C. 100 contractors
100 contractors

정답: A

설명: (DumpTOP 회원만 볼 수 있음)

문제10

in which two scenarios should a consultant recommend multi day service appointment? Choose 2 answers

A. Jobs can take longer than the available resources hours in a day.

B. jobs need to be performed at the same site on the same day of the week.

C. jobs require consecutive days of work and can span over weekends.

D. jobs require multiple stages of work performed by different resources.

정답: A,C

설명: (DumpTOP 회원만 볼 수 있음)

최신 Field-Service-Consultant 무료덤프 - Salesforce Certified Field Service Consultant

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