최신 Field-Service-Consultant 무료덤프 - Salesforce Certified Field Service Consultant

문제1

Universal Containers wants to assign Service Appointment based on the Polygon of the child service territory in the hierarchy.
How should a Consultant assign Service Appointments to the Polygon?

A. Set the Polygon Assignment Policy to the Highest Level.

B. Set the Territory Assignment Policy to the Highest Level.

C. Set the Polygon Assignment Policy to the Lowest Level.

D. Set the Territory Assignment Policy to the Lowest Level.

정답: C

설명: (DumpTOP 회원만 볼 수 있음)

문제2

Universal Containers wants to standardize creation of Work Orders. Historically, Work Orders have been set up with the incorrect skills and estimated time to completion.
What should a Consultant utilize to meet this requirement

A. Entitlement Templates

B. Entitlements

C. Work Order Record Types

D. Work Types

정답: D

설명: (DumpTOP 회원만 볼 수 있음)

문제3

Universal Containers wants Technicians using the Salesforce Field Service mobile app to indicate when Service Appointments are at risk of late completion.
What should a Consultant recommend to meet this requirement?

A. Adjust the Scheduled End field on the Service Appointment.

B. Update the In Jeopardy field on the Service Appointment.

C. Change the Status field on the Service Appointment.

D. Post to the Service Appointment Chatter feed.

정답: B

설명: (DumpTOP 회원만 볼 수 있음)

문제4

Time sheet entries can be associated to which two objects? Choose 2 answer

A. assigned resources

B. Service resource

C. Work order line item

D. Work order

정답: C,D

설명: (DumpTOP 회원만 볼 수 있음)

문제5

At Northern Trail Outfitters (NTO), agents are expected to complete a variety of tasks. They create cases and work orders, and need Read access to work types and work rules. They also book and manage appointments, assign mobile resources, and optimize their mobile workforce's schedule.
What is the best permission set{s) a consultant should
recommend assigning to NTO agents?

A. Mobile, Agent, and Resource

B. Dispatcher

C. Agent and Resource

D. Agent

정답: D

설명: (DumpTOP 회원만 볼 수 있음)

문제6

AW Computing technicians handle different kinds of jobs, many of which involve installing or replacing parts.
Having the appropriate inventory is critical to completing the jobs on time.
How should field service be configured to ensure the parts required for a job are listed correctly on the work order?

A. Include the required products in the work type.

B. Create a flow to add the products to the work order.

C. Add the product fields to the work order layout.

D. Ensure the product items are available in inventory.

정답: C

설명: (DumpTOP 회원만 볼 수 있음)

문제7

Dispatchers at Universal Containers want to ensure resources assigned to a Work Order have the appropriate level of expertise.
What should a Consultant implement to accomplish this requirement?

A. Define Skills, Set up Skill Requirements, Set up Resource Skills

B. Set up Service Locations, Set up Location Skills, Define Work Types

C. Define Work Types, Define Work Order Status, Set up Resource Skills

D. Set up Skill Requirements, Define Work Types, Set up Routing Rules

정답: A

설명: (DumpTOP 회원만 볼 수 있음)

문제8

Technicians earn certifications that must be renewed periodically to ensure their skills remain up to date.
How can these certifications be managed on the Resource?

A. Add the Resource Skill and remove from the Service Territory once expired.

B. Add the Resource Skill and create Absence once expired.

C. Add the Resource Skill and track certification using reminder.

D. Add the Resource Skill and set the End Date.

정답: D

설명: (DumpTOP 회원만 볼 수 있음)

문제9

When customers call in for support at AW Computing, a case is always created. If the issue cannot be solved without dispatching a technician, a work order is created from the case. Milestones are currently being used on cases, and support operations would like to extend the use of milestones to the work orders. To meet this requirement, the system administrator added the milestone Lightning component to the work order Lightning record page. Technicians and managers are reporting that there are no milestones listed when viewing the record.
How should this issue be resolved?

A. Ensure the work order entitlement is related to the same process as the case entitlement.

B. Add work order milestones after the case milestones to the entitlement process.

C. Make sure the case entitlement record is being shared with the service resource.

D. Create a separate entitlement process associated to the work order object.

정답: D

설명: (DumpTOP 회원만 볼 수 있음)

문제10

A technician reported that the travel time calculated between appointments is often two short because job delays throughout the day.
Which setting should a consultant consider to improve travel time accuracy?

A. Travel speed unit, actual travel time

B. Minimum grade, default operating hour

C. Street level routing, Default travel speed

D. Estimated travel time, minimize travel

정답: C

설명: (DumpTOP 회원만 볼 수 있음)

최신 Field-Service-Consultant 무료덤프 - Salesforce Certified Field Service Consultant

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