최신 Field-Service-Lightning-Consultant 무료덤프 - Salesforce Certified Field Service Lightning Consultant

문제1

A Consultant is helping Universal Containers define its mobile approach.
Which requirement would lead a Consultant to recommend the Salesforce Field Service mobile app instead of the Salesforce mobile app?

A. Visibility of Technicians with geolocation tracking

B. Manage mobile fields available through configuration

C. Access to Lightning Knowledge articles

D. Support service processes with custom Lightning Components

정답: C

문제2

Universal container is evaluating a strategy for reducing the cost of service using the automated scheduling Which two approaches will contribute to this goal?

A. Reduce the travel time per work order

B. Reduce the overtime per work order

C. Reduce the number of territories

D. Reduce the work order per shift

정답: A,B

문제3

Universal Containers is looking to implement Entitlement Management to meet the following requirements:
1) Any employee from the customer account is eligible for support.
2) Specific purchased products are eligible for support.
What Objects should be set up for Entitlement Management?

A. Contacts and Service Contracts

B. Accounts and Service Contracts

C. Contracts and Assets

D. Accounts and Assets

정답: B

문제4

Universal Containers wants to ensure that only Field Technicians with a specialized certification are sent Work Orders of a specific type. In which two ways can a Consultant ensure the correct Resources are assigned to Work Orders? Choose 2 answers.

A. Implement Work Types and Skill Assignments.

B. Implement Assignment Rules and Work Orders.

C. Assign Skills and Skill Levels to Users.

D. Assign Skills and Skill Levels to Resources.

정답: A,D

문제5

Approximately 70% of Universal Containers' site visits are inspections and quotation sessions that take roughly the same amount of time and same set of resource skills to complete. What should a Consultant recommend to streamline the creation of these work orders?

A. Create Work Types for use on Work Orders

B. Launch the Work Order Standardization Wizard.

C. Create a standard set of Work Order Line Items.

D. Train Technicians to use Duplicate Work Order feature.

정답: A

문제6

Service resources at universal container UC frequently work in more than one service territory the current scheduling policy looks only at primary territory while us still want to optimizer to use the service resource primary when scheduling, UC also wants the scheduling policy to look at the resources secondary services territory Which two scheduling policy changes should a consultant recommend?
Choose 2 answers

A. Select working location enable primary on the working territories work rule

B. Includes the match territory work rule

C. Remove the match territory work rule

D. Deselect working location primary on the working territories work rule

정답: A,C

문제7

Which fields on service appointments help ensure that they are completed within the agreed upon service level agreement (SLA) with universal containers customers?

A. Earliest start permitted, due date

B. Actual start, actual end

C. Scheduled start, scheduled end

D. Arrival window start, arrival window end

정답: A

문제8

Universal Containers performs service on field assets that require a sequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work.
Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed? Choose 2 answers

A. Use of a parent-child Work Order Line Item to create a Work Order Line Item hierarchy.

B. Use of Work Order Line Items that automatically inherit the hierarchy of Assets attached to Work Order.

C. Use of Work Order Line Items to link to a specific Asset within the Asset Hierarchy that represents the BoM.

D. Use of Standard Reports to view Parent and Root Work Order Lines Items within Work Orders by Customer.

정답: A,D

문제9

Universal Containers (UC) has enabled Salesforce Field Service and installed the managed package. UC wants to ensure that Technicians can update their own appointments' status using the Dispatcher console Gantt chart.
Which steps should the Consultant take to meet these requirements?

A. Create Permission Sets and assign the Salesforce Field Service Admin Permission Set to Service Resources.

B. Create Permission Sets and assign the Salesforce Field Service Resource Permission Set and Scheduling license to each Technician.

C. Create Permission Sets and assign the Salesforce Field Service Scheduling and Mobile Permission Sets to the Resource profile.

D. Create Permission Sets and assign the Salesforce Field Service Mobile Permission Set to Service Resources.

정답: C

문제10

universal container want to dispatch group of service appointment to there technician the number of service appointment dispatched at the time varies among different services territories Which two settings should a consultant enable to ensure the service appointments?
are dispatched correctly?

A. Enable drip feed dispatching in field service settings

B. Enable sharing or dispatch service appointments

C. Set the service appointment to dispatch in the field service settings

D. Set the number of services to drip feed on the service territories

정답: A,D

문제11

Northern Trail Outfitters (NTO) wants to improve customer satisfaction by setting expectations around upcoming appointments.
When designing the Customer Service Representative's user interface, in most cases, which two fields should be shared with the customer about an upcoming appointment?
Choose 2 answers

A. Arrival Window End

B. Scheduled Start

C. Arrival Window Start

D. Scheduled End

정답: A,C

문제12

A consultant has implemented user territories at Northern Trail Outfitters (NTO) in a private sharing model. A new Midwest Service Territory has been created.
Which two actions should NTO take to give the dispatcher access to all relevant Midwest records? Choose 2 answers

A. Add the resources assigned to the Service Territory's Member related list.

B. Configure and run the User Territory Sharing Job in Field Service Settings.

C. Create a new user territory associated with the Service Territory and dispatcher.

D. Assign a new user territory and add each of the assigned service resources.

정답: B,C

문제13

Optimization for the Midwest territory is set to automatically run each night for the next three days. The Dispatcher has noticed that the optimizer is leaving many Service Appointments unscheduled and has asked the Consultant to troubleshoot the issue. The Consultant notices that the Optimization Run Time per Service Appointment is set to Low in the Field Service Settings.
Which two conditions would make the Consultant consider setting the optimizer to High' Choose 2 answers

A. The Calculate travel and breaks Field Service Setting is disabled for the Service Resource Availability work rule.

B. The Scheduling Policy Used field is blank.

C. Most service appointments have the same priority.

D. The scheduling policy is producing too many candidates that qualify for each Service Appointment.

정답: C,D

문제14

Universal Containers has customers who have previously negotiated pricing on some products.
Which Price Book structure should a Consultant recommend when considering the implications of pricing on Work Orders'?

A. Utilize a custom Global Price Book and add price-negotiated products as Price Book Entries.

B. Utilize a custom Global Price Book and add all products as Price Book Entries.

C. Create customer-specific Price Books and add only price-negotiated products as Price Book Entries.

D. Create customer-specific Price Books and add all products as Price Book Entries.

정답: C

문제15

Universal Containers wants to provide Dispatchers with Account and Asset details when they hover over each Service Appointment. How should a Consultant recommend implementing this feature?

A. Add Fields on the Page Layout.

B. Configure Field Sets on the Service Appointment.

C. Create CSS in the Dispatcher's Console.

D. Use Lookup Fields.

정답: B

문제16

Universal Containers (UC) wants to customize Service Reports provided to customers at sign-off. Which three options are available through configuration in Field Service Lightning?

A. Add additional field to Address Section of report.

B. Add additional image to Detail Section of report.

C. Add additional dates in Date Section of report.

D. Add additional filed to General Section of report.

E. Add additional page to End Section of report.

정답: C,D,E

문제17

Universal Containers wants to track Technicians' van stock using the Salesforce Field Service mobile app a ensure that Technicians report when parts are used.
Which three data elements should a Consultant recommend tracking to support these requirements?
Choose 3 answers

A. Mobile Locations

B. Inventory

C. Products Required

D. Warehouse Locations

E. Products Consumed

정답: A,C,E

문제18

universal container wants to make to easier for its managers to monitor prevention maintenance work order using dispatcher console Which two filtering options should manager use to find the appropriate work order?
Choose 2 answers

A. The dispatcher work order polygons and filters the list to show only desired service appointment

B. The prevention maintenance Gantt and filter the list to show only desired work orders

C. The dispatcher console MAO and filter the list to show only desired service appointment

D. The dispatcher console appointment list and filter the list to show only desired service Appointment

정답: C,D

문제19

An employee at universal container performs the role of a dispatcher and a technician How should a consultant configure the field service lightning to support this behavior?

A. Create two skills records and assign them to service resources record

B. Create two service resource and assign them to the employee

C. Create one service resource and assign the technician and dispatcher role

D. Create one service resource and assign the relevant permission set license

정답: D

최신 Field-Service-Lightning-Consultant 무료덤프 - Salesforce Certified Field Service Lightning Consultant

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