최신 Field-Service-Lightning-Consultant 무료덤프 - Salesforce Certified Field Service Lightning Consultant

문제1

Universal Containers is implementing Field Service Lightning in multiple European Countries, where pricing varies by product. Which two options should a Consultant recommend when considering the setup and configuration of Price Books?

A. Utilize the standard Salesforce Price Book.

B. Utilize country-specific Price Book Entries.

C. Utilize multiple country-specific Price Books.

D. Utilize Standard Global Service Price Book Entries.

정답: A

문제2

Universal Containers wants to identify which resources need more or fewer appointments.
Which Gantt chart filter option should a Consultant recommend to provide this information?

A. Select Sort by Average Utilization on the Resources Tab.

B. Select Travel Time and Breaks as skills on the Skills Tab.

C. Select Hours, Absences and Overtime on the Utilization Tab.

D. Select Date Resolution on the Hours Tab.

정답: A

문제3

Universal Containers wants to schedule deliveries using Salesforce Field Service. Each delivery requires that an installation and safety inspection be performed by different Technicians during the same day. The safety inspection needs to be executed after the installation is complete.
How should the Consultant use Complex Work to meet this requirement?

A. Define a Same Start dependency.

B. Define Same Resource and Same Start dependencies.

C. Define a Start After Finish dependency.

D. Define Start After Finish and Same Day dependencies.

정답: D

문제4

each container consists of multiple parts that are tracked by assets records.
Universal container customers usually wait until several parts need service before requesting the technician come on a site to save money on the service charges How should consultants configure the field service lightning to track the work performed?

A. Create a work order and work order line item for each asset being serviced

B. Create a work order for each asset being serviced

C. Create a work order for all assets being serviced and work order line item for each product consumed

D. Create a work to type automatically create relevant line time for each asset

정답: A

문제5

Geolocation tracking is enabled for Universal Containers's Technicians but should only apply to full-time employees.
How can geolocation tracking for contractors be disabled?

A. Set the Geolocation Update Frequency field to zero for contractors.

B. Uncheck the Geocoding field on the Contractor's profile.

C. Add the Exclude Technician from Geolocation Tracking permission to a permission set and assign it to contractors.

D. A Uncheck the Collect Service Resource Geolocation History field in Field Service Mobile Settings.

정답: C

문제6

Service appointments in a "cannot complete" status may indicate that an additional part or expert assistance is needed to complete the work. Universal containers defined that service appointments in a "cannot complete" status are unable to be rescheduled or unscheduled for history tracking purposes.
Which two items should the consultant recommend to meet the requirement?
Choose 2 answers

A. Ensure that status transition are configured to allow the status update from "cannot complete" to "scheduled".

B. Ensure that status transitions are configured to prevent the update from "cannot complete" to "none'.

C. Define "cannot complete" as a pinned status for scheduling and optimization services.

D. Define "cannot complete" as a pinned status for auto-dispatch services.

정답: B,C

문제7

Approximately 70% of Universal Containers' site visits are inspections and quotation sessions that take roughly the same amount of time and same set of resource skills to complete. What should a Consultant recommend to streamline the creation of these work orders?

A. Create Work Types for use on Work Orders

B. Launch the Work Order Standardization Wizard.

C. Create a standard set of Work Order Line Items.

D. Train Technicians to use Duplicate Work Order feature.

정답: A

문제8

Universal Containers Just started its Field Service Implementation and is configuring Service Territories and Locations. The Locations need to be associated to Territories.
In which two ways should the Consultant show this relationship?
Choose 2 answers

A. Add the Service Territory Location Related List on the Service Territory page layout.

B. Add the Service Territory Location Related List on the Location page layout.

C. Create the Service Territory Location as a Location lookup field.

D. Create the Service Territory Location as a Service Territory lookup field.

정답: A,C

문제9

Some Technicians report that they are unable to log in to the Salesforce Field Service mobile app. The Consultant confirmed that the Technicians have the Salesforce Field Service Resource License and Salesforce Field Service Resource Permissions assigned to them.
How should a Consultant provide access to the Salesforce Field Service mobile app?

A. Update Public Group membership.

B. Assign a Field Service Mobile License to the user.

C. Modify the user's Profile.

D. Modify the user record.

정답: B

문제10

Universal container typically performs installs, break-fix, and inspection for all clients. The service manager wants to create a template for common work requests.
What should a consultant implement to assist the dispatch team?

A. Work order custom fields to define install, break-fix, and inspection

B. Work type line items for install, break-fix, and inspection

C. Work order Business process for install, break-fix, and inspection

D. Work type and skill requirements for install, break-fix, and inspection

정답: D

문제11

universal container UC wants to create a new scheduling policy that takes into account the technician assigned to customers account and then considers a resource from the customer group of preferred technician UC also wants to consider only technician with 50 miles of schedule work Which two items should a consultant include in the scheduling policy to meet this?
requirement?

A. Minimize travel service objective and preferred resource services objectives

B. Required resources and maximum travel from home

C. Minimize travel service objectives and resources priority services objectives

D. Maximize travel from home and working territories

정답: A,D

문제12

Universal Containers wants to equip their field technicians with access to helpful information when they are in the field. What solution should a Consultant recommend to satisfy this requirement?

A. Knowledge Base on Cases.

B. Attachments on Cases.

C. Knowledge Base on Work Orders.

D. Custom Links on Work Orders.

정답: C

문제13

Universal Containers wants to ensure that only Field Technicians with a specialized certification are sent Work Orders of a specific type. In which two ways can a Consultant ensure the correct Resources are assigned to Work Orders? Choose 2 answers.

A. Implement Work Types and Skill Assignments.

B. Implement Assignment Rules and Work Orders.

C. Assign Skills and Skill Levels to Users.

D. Assign Skills and Skill Levels to Resources.

정답: A,D

문제14

Universal Containers wants Service Managers to quickly identify location and status changes in the lifecycle of a specific component in a customer's install base. What should a Consultant recommend to track the lifecycle?

A. Utilize lifecycle Object tracking on Assets.

B. Utilize Field History Tracing on Assets.

C. Utilize a Work Order related list on Assets.

D. Utilize custom fields for change tracking on Assets.

정답: B

문제15

A consultant has implemented user territories at Northern Trail Outfitters (NTO) in a private sharing model. A new Midwest Service Territory has been created.
Which two actions should NTO take to give the dispatcher access to all relevant Midwest records? Choose 2 answers

A. Add the resources assigned to the Service Territory's Member related list.

B. Configure and run the User Territory Sharing Job in Field Service Settings.

C. Create a new user territory associated with the Service Territory and dispatcher.

D. Assign a new user territory and add each of the assigned service resources.

정답: B,C

문제16

Universal Containers (UC) wants to track the full lifecycle of their Cases. UC defines a Case as resolved when all interactions with the customer are complete. How can a Consultant ensure that Cases are closed when all Work Orders associated to the Case are complete?

A. Use Workflow to close the Case when all Work Orders are closed.

B. Use Process Builder to close the Case when the Work Order is created.

C. Use Workflow to close the Case when the Work Order is dispatched.

D. Use Process Builder to close the Case when all Work Orders are closed.

정답: D

문제17

Universal Containers wants the ability for their Field Technicians to log sales opportunities associated with their Work Orders. What configuration should a Consultant implement so Field Technicians can easily achieve this through the Field Service Mobile app?

A. Quick Action on Work Order to Create Opportunity

B. Quick Action on Opportunity to Create Work Order

C. Quick Action on Opportunity to Create Work Order Line Item

D. Quick Action on Work Order Line Items to Create Opportunity

정답: A

문제18

Universal Containers is tracking customer issues in their call center. Sometimes this requires a technician to be on site at the Customer's location. What set of steps should a Consultant recommend to dispatch the technician?

A. Create Case, Create Service Appointment, Create Work Order, Dispatch Service Appointment.

B. Create Case, Create Work Order, Create Service Appointment, Dispatch Service Appointment.

C. Create Service Appointment, Create Work Order, Create Case, Dispatch Service Appointment.

D. Create Work Order, Create Case, Dispatch Work Order, Create Service Appointment.

정답: B

문제19

Universal containers just started its field service implementation and is configuring service territories and locations. Need to be associated to territories.
In which two ways should the consultant show this relationship?
Choose 2 answers

A. create the service territory location as a service territory lookup field.

B. add the service territory location related list on the service territory page layout

C. add the service territory location related list on the location page layout

D. create the service territory location as a location lookup field.

정답: B,C

문제20

Universal Containers wants their Technicians to record an Asset Number using a barcode scanner when completing Work Orders. What field types should be configured to capture this information?

A. Text

B. Formula

C. Number

D. Barcode

정답: A

최신 Field-Service-Lightning-Consultant 무료덤프 - Salesforce Certified Field Service Lightning Consultant

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