최신 Field-Service-Lightning-Consultant 무료덤프 - Salesforce Certified Field Service Lightning Consultant

문제1

Universal Containers wants to track the time a Service Resource spends on each step of more complex repair Jobs. This time could include travel, prep and on-site time.
How could the Service Resource's Time Sheet be configured to track the total time spent on each step?

A. Relate the Time Sheet to the Service Appointment.

B. Relate the Time Sheet Entries to the Work Order Line Item.

C. Relate the Time Sheet to the Work Order Line Item.

D. Relate the Time Sheet Entries to the Service Appointment.

정답: B

문제2

Universal container is evaluating a strategy for reducing the cost of service using the automated scheduling Which two approaches will contribute to this goal?

A. Reduce the travel time per work order

B. Reduce the overtime per work order

C. Reduce the number of territories

D. Reduce the work order per shift

정답: A,B

문제3

Universal containers want to schedule delivery using field service lightning. Each delivery requires that an installation and safety inspection be performed by different technicians during the same visit. The safety inspection needs to be executed after the installation is completed How should the Consultant use complex work to meet this requirement?

A. Define same resource and start dependencies

B. Define a same start dependency

C. Define start after finish and same day dependencies

D. Define start after finish dependencies

정답: C

문제4

Universal Containers wants to reduce their mean-time-to-service. Which three Field Service processes should a Consultant recommend to accomplish this goal? Choose 3 answers.

A. Customer Entitlements

B. Dispatching

C. Adjust Scheduling Policy

D. Scheduling

E. Knowledge Base

정답: B,C,E

문제5

The CFO for Universal Containers wants Work Orders to remain open until the Customer Service Report is sent. Which two items should a Consultant implement to ensure Work Orders cannot be closed? Choose 2 answers.

A. Custom Work Order Escalation Rules

B. Custom Work Order Status with Category

C. Custom Validation Rule on Work Orders

D. Custom Approval Process on Work Orders

정답: B,C

문제6

Universal Containers (UC) is rolling out Inventory Management to better manage parts and inventory. UC wants to automatically associate certain parts and products to Work Orders upon creation based on the work to be performed.
How should the Consultant meet this requirement?

A. Add Products to the Work Order Products Related List on the Work Type object.

B. Add Products to the Products Required Related List on the Work Type object.

C. Add Products to the Work Order Products Related List on the Asset object.

D. Add Products to the Products Required Related List on the Asset object.

정답: B

문제7

Universal Containers (UC) wants to track the full lifecycle of their Cases. UC defines a Case as resolved when all interactions with the customer are complete. How can a Consultant ensure that Cases are closed when all Work Orders associated to the Case are complete?

A. Use Workflow to close the Case when all Work Orders are closed.

B. Use Process Builder to close the Case when the Work Order is created.

C. Use Workflow to close the Case when the Work Order is dispatched.

D. Use Process Builder to close the Case when all Work Orders are closed.

정답: D

문제8

Over 70% of Universal Containers' sales are made by Field Technicians during on-site, customer visits, Many times, after selling a product, they will install the product as part of the current body of work. How should a Consultant recommend accomplishing this in the Field Service mobile app?

A. Add an "Upsell" Quick Action to the Account that creates a new Work Order

B. Add a "Create Opportunity" Quick Action to the Work Order Line Item.

C. Create a New Task linked to the Contact and assign to a Sales Rep.

D. Create a custom Visualforce page to create a new Opportunity.

정답: B

문제9

A dispatcher of a local power outage. All appointments in the affected area must be rescheduled to a different day How should the dispatcher update the service appointment?

A. Push reschedule notifications to service service resource using the field service lightning mobile app

B. Create the report to identify the service appointment in the area of notified service resources.

C. Configure a new scheduling policy to change service appointment

D. Create a map polygon of affected area to select service appointment for rescheduling

정답: D

문제10

Universal Containers wants to automatically create Work order Line Items based on the products being serviced. How can this be achieved?

A. With Entitlement Templates

B. With Workflows

C. With Process Builder

D. With Work Order Types.

정답: C

문제11

northern trail outfitters (NTO) wants to improve costume satisfaction by setting expectations around upcoming appointments.
When designing the costume service representative's user interface, in most cases which tow fields should be shared with the costumer about an upcoming appointment?
Choose 2 answers

A. arrival window end

B. scheduled start

C. scheduled end

D. arrival window starts

정답: B,D

문제12

Universal Containers offers 2-hour versus 4-hour appointment booking windows for Gold versus Standard Customers. What should a Consultant recommend to offer appropriate appointment booking windows?

A. Customer Entitlement

B. Customer Working Hours

C. Service Urgency

D. Service Due Date

정답: A

문제13

Universal Containers wants to offer customers a Maintenance Plan that provides 12 monthly checkups. The customer will call to schedule each visit.
How should a Consultant configure the Maintenance Plan to meet this requirement?

A. Set Frequency to 1 Month; Generation Timeframe of 12; uncheck Auto-generate work orders.

B. Set Frequency to 1 Month; Generation Timeframe of 1; uncheck Auto-generate work orders.

C. Set Frequency to 1 Month; Generation Timeframe of 1; check Auto-generate work orders.

D. Set Frequency to 1 Month; Generation Timeframe of 12; check Auto-generate work orders.

정답: B

문제14

Universal Containers' DSO (Days Sales Outstanding) is at an all-time high, and they are evaluating way to shorten the collection time. What will help reduce DSO?

A. Require approval on all Installations.

B. Require customer signature on billable Work Orders

C. Require Technicians sign-off on Work Orders.

D. Require Technicians log all non-billable hours.

정답: C

문제15

universal containers operates in a highly regulated industry technician must conduct quarterly inspections for all customers in their region each inspection should be completed within a single visit and include all installed assets on site Which two maintenance plan settings should the consultant recommend?
Choose 2 answers

A. Work order generation method - one work order per asset

B. Service appointment generation method - one service appointment per work order line item

C. Service appointment generation method - one service appointment per work order

D. Work order generation method - one work order line item per asset

정답: C,D

문제16

universal container (uc) sells shipping Containers and container parts. UC wants to track each customer's container and associated part for field servicing, sales, and reporting purposes Which solution should a Consultant recommend to relate the part to a customer?
container?

A. Create an asset hierarchy on account with container as root asset and part as the child assets

B. Add the container as an asset on account and make the part internal assets

C. Create a hierarchical relationship between the parent product container and the child part product

D. Add the container as product on the account and part to the child product related list

정답: A

문제17

Universal Containers wants to help their dispatchers determine the length of time a Work Order should last.
What should the Consultant implement to help achieve this goal?

A. Operating Hours for Customer Accounts.

B. Work Types with Service Level Agreement.

C. Work Orders with Operating Hours.

D. Work Types with an Estimated Duration.

정답: D

문제18

Universal Containers is evaluating a strategy for reducing the cost of service using automated scheduling.
Which two approaches will contribute to this goal? Choose 2 answers

A. Reduced Absences per Employee.

B. Reduced Work Orders per Shift.

C. Reduced Overtime per Work Order.

D. Reduced Travel Time per Work Order.

정답: C,D

문제19

universal container (uc) is rolling out inventory management to better manage parts and inventory. UC wants to automatically associate certain parts and products to work orders on creations based on the work to be performed.
How should the Consultant meet this requirement?

A. Add product to the work order products related list on the work type object

B. Add product to the work order products related list on the asset object

C. Add product to the products required related list on the work type object

D. Add product to the products required related list on the asset object

정답: C

문제20

Universal Containers wants ensure that inventory needed for repair jobs is tracked and managed so Technicians have the material for their jobs. Which two ways should a Consultant recommend tracking these inventory requirements in Salesforce? Choose 2 answers

A. Products Required for Work Orders

B. Products Required for Service Appointments

C. Products Required for Service Resources

D. Products Required for Work Order Line Items

정답: A,D

최신 Field-Service-Lightning-Consultant 무료덤프 - Salesforce Certified Field Service Lightning Consultant

우리와 연락하기

유용한 링크

최신 업데이트