최신 GCP-GCX 무료덤프 - Genesys Cloud CX Certified Professional - Consolidated

A. 80 calls must be answered every 20 seconds.

B. 20 chats and calls must be answered in 80 seconds.

C. 80% of agents must answer calls within 20 seconds.

D. 80% of calls must be answered within 20 seconds.

A. Firefox

B. Safari

C. Internet Explorer

D. Chrome

E. Opera

A. SIP Access Control

B. Availability

C. Outbound

D. Calling

A. A queue report only counts interactions handled by an agent.

B. An Abandon is an interaction that disconnects before an agent handles it.

C. Each report contains a predefined set of metrics.

D. Reports once created cannot be configured.

E. An agent-based report counts any interactions an agent worked with.

A. IVR

B. Automatic Call Distribution

C. Skill-based Routing

D. Workforce Management

A. Receive and route calls

B. Create skills

C. Convert text to speech

D. Play pre-recorded messages

E. Configure queues

A. With multiple active calls, click and drag an unselected call onto the previously selected call details.

B. Have all attendees call you. When all calls are active, click the Start Conference button.

C. Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.

D. Click the Conference button in Genesys Cloud CX directory, and then enter the names or phone numbers of the attendees.

A. By asking your carrier what you would need.

B. Get a default trunk line installed.

C. In the Genesys Cloud CX Resource Center.

D. On the PSTN carrier's web site.

A. Human Capital Management

B. VR

C. Workforce Engagement

D. AI

E. Digital

A. A maximum of 100 agents can be added to a single Management Unit.

B. Management Units partition agents and interactions into logical groups.

C. Agents that handle the same set of interactions should belong to the same management unit.

D. They help you create, manage, and view schedules for a group.