최신 GCX-ARC 무료덤프 - Genesys Cloud CX: Architect Certification

A. True

B. False

A. The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.

B. The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.

C. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.

D. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.

A. Media Capture

B. QoS Capture

C. IVR Capture

D. Protocol Capture

A. A prompt name can begin with a letter.

B. A prompt name can contain letters, underscore, and numbers.

C. A prompt name can begin with a numeric or special character.

D. A prompt name can contain spaces or special characters.

A. Image

B. Visual Basic Control

C. Text

D. Checkbox

E. Web Page

F. Call Flow

A. Call Data Action

B. Set Screen Pop

C. Collect Input

D. Set UUI Data