최신 GCX-SCR 무료덤프 - Genesys Cloud CX: Scripting Certification

문제1

Which of the following is NOT a feature of Genesys Cloud CX contact center?

A. Human Capital Management

B. Automatic Call Distribution

C. Quality Management

D. Workforce Management

정답: A

설명: (DumpTOP 회원만 볼 수 있음)

문제2

Which of the following best defines the ACD evaluation method Best Available Skills?

A. Evaluates the first 100 agents to find the agent with the highest average proficiency rating. The average is calculated using the agent's proficiency rating for each of the requested skills.

B. Looks for the first available agent and ignores any skill requirements.

C. Matches the interaction to the first available agent who has all of the requested skills.

정답: C

문제3

You must define the phone configuration in Genesys Cloud CX to associate with a physical phone.
What binds the phone's settings in Genesys Cloud CX to a physical phone?

A. Base settings

B. Phone name

C. Hardware ID (MAC address]

D. Phone model

정답: C

설명: (DumpTOP 회원만 볼 수 있음)

문제4

You are working on a complex script that has multiple stack containers and components placed inside each other. You could use the feature to make sure you've selected the correct component or container.

A. Validate

B. Container

C. Nesting Indicators

D. Debug

정답: C

설명: (DumpTOP 회원만 볼 수 있음)

문제5

A number plan determines how many and which digits are necessary for call routing.

A. True

B. False

정답: A

설명: (DumpTOP 회원만 볼 수 있음)

문제6

You are creating a script with multiple pages that have a common header section. Choose an efficient way to create multiple page scripts.

A. Create a component template for the header section and use it in subsequent pages.

B. Create a header section individually for all the pages.

C. Use the Export-Import feature.

D. Use the script template to duplicate header sections.

정답: A

설명: (DumpTOP 회원만 볼 수 있음)

최신 GCX-SCR 무료덤프 - Genesys Cloud CX: Scripting Certification

우리와 연락하기

유용한 링크

최신 업데이트