최신 GCX-WFM 무료덤프 - Genesys Cloud CX Workforce Management Certification
Which two components are configured in a service goal template?
(Choose two)
Response:
(Choose two)
Response:
정답: B,D
When you add a forecast modification, you need to enable it to be active.
Response:
Response:
정답: B
In Genesys Cloud, which feature provides an administrator with a real-time view of agent adherence to scheduled tasks?
Response:
Response:
정답: B
In workforce management, what is a business unit?
Response:
Response:
정답: A
What is the primary function of a work plan in Genesys Cloud?
Response:
Response:
정답: B
Which of the following best describes the primary purpose of workforce management in Genesys Cloud?
Response:
Response:
정답: D
Which two roles may have permission to manage activity codes in a management unit?
(Choose two)
Response:
(Choose two)
Response:
정답: C,D
Choose the available metrics for forecasting methods.
Response:
Response:
정답: A,C
Which feature in Genesys Cloud allows you to adjust the predicted call volume?
Response:
Response:
정답: B
Which two aspects can intraday monitoring help track in workforce management?
(Choose two)
Response:
(Choose two)
Response:
정답: A,C