최신 GCX-WFM 무료덤프 - Genesys Cloud CX Workforce Management Certification
The forecast editor in Genesys Cloud primarily serves which purpose?
Response:
Response:
정답: B
You are creating a work plan on Genesys Cloud for your agents. Which option in a work plan lets you specify the limit on the amount of time an agent can work during a week?
Response:
Response:
정답: C
When setting up a business unit, which two configurations are critical for effective management?
(Choose two)
Response:
(Choose two)
Response:
정답: C,D
In workforce management, what is a business unit?
Response:
Response:
정답: A
Which two aspects can intraday monitoring help manage in workforce management?
(Choose two)
Response:
(Choose two)
Response:
정답: A,D
In Genesys Cloud, what is the first step to approve a time-off request?
Response:
Response:
정답: C
In Genesys Cloud, which two actions can be performed to validate a work plan?
(Choose two)
Response:
(Choose two)
Response:
정답: B,D
What component would an IC administrator create first when setting up workforce management?
Response:
Response:
정답: C
Which two steps are essential in working with forecasts in Genesys Cloud?
(Choose two)
Response:
(Choose two)
Response:
정답: B,D
In workforce management, how can an admin add an activity code?
Response:
Response:
정답: D