최신 GCX-WFM 무료덤프 - Genesys Cloud CX Workforce Management Certification
In workforce management, what is a business unit?
Response:
Response:
정답: A
What is the default value for Severe Adherence Threshold settings?
Response:
Response:
정답: A
Synchronizing time-off requests helps integrate these requests into agent adherence data.
Response:
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정답: A
Who has the necessary permissions to cancel time-off requests?
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정답: D
Which feature in Genesys Cloud allows you to adjust the predicted call volume?
Response:
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정답: B
Which feature in Genesys Cloud allows agents to exchange their shifts?
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정답: D
Which feature allows you to track adherence deviations as they occur?
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정답: C
Which two actions are necessary when setting up a work plan?
(Choose two)
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(Choose two)
Response:
정답: A,C
Which activity code setting determines if an activity is counted as part of adherence?
Response:
Response:
정답: B
Which two roles may have permission to manage activity codes in a management unit?
(Choose two)
Response:
(Choose two)
Response:
정답: C,D