최신 ISO-IEC-20000-Foundation 무료덤프 - PECB ISO/IEC 20000 Foundation

A. The operations team should make the decision to safeguard the live environment

B. The organization should decide on necessary actions and deployment

C. The release should be stopped and rejected so another team can fix it

D. The change advisory board (CAB) should meet and decide whether to deploy or not

A. The requirements of ISO/IEC 20000-1 are lighter than the requirements of ISO/IEC 27001

B. The requirements of ISO/IEC 20000-1 are the same as the requirements of ISO/IEC 27001

C. The requirements of ISO/IEC 20000-1 are more elaborate than the requirements of ISO/IEC 27001

D. They don't relate

A. An event that has NOT yet impacted the service to the customer

B. An unplanned interruption to a service

C. A request for access to a service

D. A reduction in the quality of a service

A. All service management staf shall be qualified to at least ITIL Foundation level

B. Appropriate service management staff training records shall be maintained

C. All service management personnel shall be aware of their contribution to service management objectives

D. The competencies required for service management roles shall be determined

A. It allows an organization to be certified, which always adds value for the business

B. ensures people to comply with service level agreements (SLAS) using documented information

C. It provides a structure for service provisioning that can be adapted to the culture of the organization

D. It offers prescriptive guidance that allows the organization to create efficient processes.

A. Use a service request

B. Raise a request for change

C. Update the configuration management database

D. Escalate the problem to service level management