최신 ISO-IEC-20000-Foundation 무료덤프 - PECB ISO/IEC 20000 Foundation

A. The data reported from the tools can be used to provide evidence for audits

B. The technology and tools used shall be assessed during the audits

C. Any tools used shall be listed on the ISO catalogue of approved tools

D. The use of technology is mandatory

A. Keep top management informed

B. Involve the customer

C. Escalate the incident

D. Initiate problem management activities

A. They are different names for the same thing

B. They identify different levels of defect, and if either of them are identified during an audit then certification ^ CANNOT be granted

C. A nonconformity can be identified by both internal and external auditors, but an observation can only be identified by an internal auditor

D. A nonconformity identifies that a requirement is NOT being correctly met, whereas an observation identifies a recommendation for improvement

A. To certify their services

B. To review the Service Management System (SMS)

C. To certify their products

D. To confirm that all ITIL guidelines have been implemented

A. Adapt means using and tailoring any service management guidance. Adopt means using that to create the Service Management practices

B. Adapt means tailoring the ISSO/IEC 20000-1 standard to the needs of the organization. Adopt means using any service management guidance

C. Adapt means changing tne ISSO/IEC 20000-1 standard to meet the organization's needs.Adopt means implementing the ISSO/IEC 20000-1 standard in this changed way

D. Adapt means taking ITIL guidance Adopt means using that guidance to conform to the requirements from the ISO/IEC 20000 standard

A. To ensure that service continuity plans are tested in accordance with business needs

B. To ensure that agreed commitments to continue to provide services to customers can be met in foreseeable circumstances

C. To ensure that potential service continuity issues are predicted and preventive action taken

D. To ensure that service continuity requirements are fully defined and agreed in service level agreements