최신 ISO-IEC-20000-Foundation 무료덤프 - PECB ISO/IEC 20000 Foundation

A. Keep top management informed

B. Involve the customer

C. Escalate the incident

D. Initiate problem management activities

A. A consultancy organization

B. The Registered Certification Body

C. Top management

D. Any process owner

A. It allows an organization to be certified, which always adds value for the business

B. ensures people to comply with service level agreements (SLAS) using documented information

C. It provides a structure for service provisioning that can be adapted to the culture of the organization

D. It offers prescriptive guidance that allows the organization to create efficient processes.

A. To match new incidents to known errors

B. To restore services as quickly as possible

C. To communicate with customers as to future service disruptions

D. To track problems into the known error database

A. Governance of processes operated by other parties

B. Problem records

C. Relevant directives from top management

D. Optimized resource utilization or risk reduction

A. To ensure that service continuity plans are tested in accordance with business needs

B. To ensure that agreed commitments to continue to provide services to customers can be met in foreseeable circumstances

C. To ensure that potential service continuity issues are predicted and preventive action taken

D. To ensure that service continuity requirements are fully defined and agreed in service level agreements