최신 ISO20KF 무료덤프 - EXIN ISO / IEC 20000 Foundation

A. It is a structured, statistically based approach to process improvement.

B. It is a quality instrument to measure defects in process outputs.

C. It is a six step maturity model to improve the capability of business processes.

D. It is a standard that is recently developed for improvement of IT processes.

A. recent Problems and Known Errors in the desktop environment

B. trends in Capacity growth of the current applications

C. budgets and staff resources

D. major non-conformities to all Underpinning Contracts (UCs)

A. The evaluation of test results to verify compliance with requirements plus confirmation by the certification body

B. The notification of approved testing and certification bodies with the relevant authority for publication

C. The determination of measurement results using defined procedures on the basis of documented requirements

D. The official recognition by a third party of organizations involved in testing, inspection and certification

A. It helps to decide on the requirements that need to be verified within the scope of a supply agreement.

B. It defines the requirements to be satisfied in a certification audit.

C. It defines specific Key Performance Indicators (KPIs) upon which service performance can be assessed.

D. It provides a yardstick for the design of a Total Quality Management System.

A. as a model to be used during the design phase of the service

B. as a model to calculate the costs of service improvement

C. as a model for customer orientation

D. as a model for continual improvement

A. number of staff involved

B. backlog of changes for the service

C. service quality and levels

D. time taken to operate the process

A. locations

B. services

C. staff

D. risks

A. To ensure that agreed service Availabilitycommittments to customers can be met in all circumstances

B. To ensure a sufficient amount of Capacity has been designated in order to achieve agreed service levels

C. To define, agree, record and manage levels of service

D. To establish and maintain good relationships with Customers

A. CobIT TM

B. Six Sigma

C. ITIL

D. MOF

A. Capacity Management

B. Information Security Management

C. Incident Management

D. Release Management