최신 ITIL-4-Foundation 무료덤프

문제1

What is the starting point for optimization?

A. Determining where the most positive impact would be

B. Standardizing practices and services

C. Securing stakeholder engagement

D. Understanding the vision and objectives of the organization

정답: D

문제2

Which statement about 'continual improvement' is CORRECT?

A. All improvement ideas should be logged in a single 'continual improvement register'

B. A single team should carry out 'continual improvement' across the organization

C. Everyone in the organization is responsible for some aspects of 'continual improvement'

D. 'Continual improvement' should have minimal interaction with other practices

정답: C

문제3

What varies in size and complexity, and uses functions to achieve its objectives?

A. An outcome

B. A risk

C. An organization

D. A practice

정답: C

문제4

Which service catalogue view is considered beneficial when constructing the relationship between services, SLAs, OLAs, and other underpinning agreements?

A. Retail customer view

B. Service-based SLA view

C. Wholesale customer view

D. Supporting services view

정답: D

문제5

Which practice has a purpose that includes maximizing success by ensuring that risks have been properly assessed?

A. Change control

B. Release management

C. Monitoring and event management

D. Relationship management

정답: A

설명: (DumpTOP 회원만 볼 수 있음)

문제6

Which guiding principle considers how the steps of a process can be performed as efficiently as possible?

A. Optimize and automate

B. Think and work holistically

C. Focus on value

D. Start where you are

정답: A

설명: (DumpTOP 회원만 볼 수 있음)

문제7

Which directly assists with the diagnosis and resolution of simple incidents?

A. Fulfillment of service requests

B. Use of shift working patterns

C. Creation of a temporary team

D. Scripts for collecting user information

정답: D

문제8

Which practice handles all pre-defined user-initiated service actions?

A. Incident management

B. Service level management

C. Deployment management

D. Service request management

정답: D

문제9

Which statement about costs is CORRECT?

A. Costs removed from the consumer are part of service consumption

B. Costs imposed on the consumer are costs of service warranty

C. Costs removed from the consumer are part of the value proposition

D. Costs imposed on the consumer are costs of service utility

정답: C

문제10

Which is the FIRST thing to consider when focusing on value?

A. Ensuring value is co-created by improvement initiatives.

B. Identifying the service customer who will receive value

C. Defining customer experience and user experience

D. Understanding what is valuable to the service consumer

정답: B

설명: (DumpTOP 회원만 볼 수 있음)

문제11

Which is NOT a component of the service value system?

A. Governance

B. Opportunity and demand

C. Continual improvement

D. The service value chain

정답: B

문제12

Who is responsible for defining metrics for change management?

A. The service owner

B. The change advisory board (CAB)

C. The continual service improvement manager

D. The change management process owner

정답: D

문제13

Which practice ensures that accurate and reliable information is available about configuration items and the relationships between them?

A. Service desk

B. Service configuration management

C. Monitoring and event management

D. IT asset management

정답: B

문제14

Which practice coordinates the classification, ownership and communication of service requests and incidents?

A. Service desk

B. Supplier management

C. Problem management

D. Relationship management

정답: A

문제15

What must always be done before an activity is automated?

A. Check that the activity has already been optimized

B. Ensure that DevOps has been successfully implemented

C. Ensure the solution removes the need for human intervention

D. Check that suitable new technology has been purchased

정답: A

최신 ITIL-4-Foundation 무료덤프 - ITIL 4 Foundation

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