최신 ITIL-4-Foundation 무료덤프 - ITIL 4 Foundation
Which practice recommends the use of event-based surveys to gather feedback from customers?
정답: B
What is used to link activities within the service value chain?
정답: C
Identify the missing word in the following sentence.
Sponsor is the role that authorizes budget for service [?)
Sponsor is the role that authorizes budget for service [?)
정답: A
설명: (DumpTOP 회원만 볼 수 있음)
Which statement about the 'service desk1 practice is CORRECT?
정답: C
Which statement about metrics is CORRECT?
정답: B
Which value chain activity ensures the availability of service components?
정답: C
Which practice guarantees that users nave a range of access channels to choose from to report problems?
정답: D
설명: (DumpTOP 회원만 볼 수 있음)
What should be done for every problem?
정답: C
Which does the ITIL service value system discourage?
정답: C
설명: (DumpTOP 회원만 볼 수 있음)
Which practice uses technologies such as intelligent telephony systems, a knowledge base and monitoring tools?
정답: A
Identify the Missing word(s) in the following sentence
A(n) [?] cause, or potential cause, of one or more incidents?
A(n) [?] cause, or potential cause, of one or more incidents?
정답: D
설명: (DumpTOP 회원만 볼 수 있음)
Which two practices interact the MOST with the service desk practice?
정답: B
Which dimension includes activities and workflows?
정답: A
What do customer perceptions and business outcomes help to define?
정답: A
What is required by all service desk staff?
정답: B
What is an event?
정답: C