최신 ITIL-4-Foundation 무료덤프

문제1

Which ITIL practice has the purpose to establish and nurture the links between the organization and its stakeholders at strategic and tactical levels?

A. Change enablement

B. Service desk

C. Supplier management

D. Relationship management

정답: D

문제2

What considerations influence the supplier strategy of an organization?

A. Level of formality

B. Contracts and agreements

C. Type of cooperation with suppliers

D. Corporate culture of the organization

정답: D

문제3

What is recommended by the guiding principle 'progress iteratively with feedback'?

A. A current state assessment that is carried out at the start of an improvement initiative

B. The identification of all interested parts at the start of an improvement initiative

C. An assessment of how all the parts of an organization will affect an improvement initiative

D. An improvement initiative that is broken into a number of manageable sections

정답: D

문제4

What is the primary focus of business capacity management?

A. Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology

B. Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services

C. Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion

D. Review of all capacity supplier agreements and underpinning contracts with supplier management

정답: C

문제5

What defines the requirements for a service and takes responsibility for the outcomes of service consumption?

A. A customer

B. A user

C. An IT asset

D. A configuration item (CI)

정답: A

문제6

Which organization delivers output or outcomes of a service?

A. A service consumer delivers outputs of the service

B. A service provider delivers outputs of the service

C. A service provider delivers outcomes of the service

D. A service consumer delivers outcomes of the service

정답: B

설명: (DumpTOP 회원만 볼 수 있음)

문제7

Which TWO statements about an organization's culture are CORRECT? (Choose two.)
1. It is created from shared values based on how it carries out its work
2. It is determined by the type of technology used to support services
3. It should be based on the culture of prospective suppliers
4. It should be based on the objectives of the organization

A. 1 and 4

B. 1 and 2

C. 3 and 4

D. 2 and 3

정답: A

문제8

Which statement about the 'optimize and automate' guiding principle is CORRECT?

A. Activities should be automated before they are optimized

B. Automation is best applied to non-standard tasks

C. Technology eliminates the need for human intervention

D. Automation frees human resources for more complex activities

정답: D

문제9

What is the purpose of the 'relationship management' practice?

A. To support the agreed quality of a service handling all agreed, userinitiated service requests

B. To set clear business-based targets for service performance

C. To align the organization's practices and services with changing business needs

D. To establish and nurture the links between the organization and its stakeholders

정답: D

문제10

Which process is used to compare the value that new services offer with the value of the services they have replaced?

A. Service catalogue management

B. Service portfolio management

C. Capacity management

D. Availability management

정답: B

문제11

Which practice has a purpose that includes helping the organization to maximize value, control costs and manage risks?

A. Service desk

B. Release management

C. Relationship management

D. IT asset management

정답: D

문제12

A flaw in an application could cause a service to fail IT staff are actively analysing the application to try and understand what is going on. What is the correct name for this type of flaw?

A. Known error

B. Event

C. Incident

D. Problem

정답: D

문제13

What is defined as a change of state that has significate for the management of an IT service?

A. Known error

B. Event

C. Incident

D. Problem

정답: B

문제14

Which practice establishes a channel between the service provider and its users?

A. Change enablement

B. Service desk

C. Supplier management

D. Relationship management

정답: B

설명: (DumpTOP 회원만 볼 수 있음)

문제15

Which statement about service relationship management is CORRECT?

A. It requires the service consumer to create resources for the service provider

B. It focuses on the fulfilment of the agreed service actions

C. It focuses on the service actions performed by users

D. It requires co-operation of both the service provider and service consumer

정답: D

문제16

Which step of the 'continual improvement model' defines measurable targets?

A. Where are we now?

B. how we get there?

C. What is the vision?

D. Where do we want to be?

정답: D

설명: (DumpTOP 회원만 볼 수 있음)

문제17

Which is an objective of the design coordination process?

A. To document the initial structure and relationship between services and customers

B. To gather and document new service level requirements from the customer

C. To produce service design packages and ensure they are handed over to service transition

D. To assess and evaluate all changes and their impact on service designs

정답: C

설명: (DumpTOP 회원만 볼 수 있음)

문제18

Which statement about value streams is CORRECT?

A. Each value stream must include all six value chain activities

B. Each value stream must include all 34 ITIL practices

C. Each value stream must include suppliers or partners

D. Each value stream must be designed for a specific scenario

정답: D

문제19

Which statement about the 'continual improvement model' is CORRECT?

A. The model is applicable to only certain parts of the service value system

B. The flow of the model helps organizations to link improvements to its goals

C. Organizations should use an additional model or method to link improvements to customer value

D. Organizations should work through the steps of the model in the sequence in which they are presented

정답: B

최신 ITIL-4-Foundation 무료덤프 - ITIL 4 Foundation

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