최신 ITIL-4-Foundation 무료덤프

문제1

What are the types of asset management?

A. IT asset management and technical management

B. IT asset management and software asset management

C. Operational management and IT asset management

D. Operational and technical management

정답: B

문제2

Which practice needs people who understand complex systems and have creative and analytical skills?

A. Change enablement

B. Service level management

C. Problem management

D. Service request management

정답: C

문제3

What are the KEY stakeholder groups that service providers should cooperate with?

A. Customers

B. Developers

C. Relationship managers

D. Suppliers

정답: A

문제4

Which dimension of service management considers how activities are coordinated?

A. Value streams and processes

B. Partners and suppliers

C. Information and technology

D. Organizations and people

정답: A

문제5

Which practice performs reviews to ensure that services continue to meet the needs of the customers?

A. Change enablement

B. Service level management

C. Service desk

D. Monitoring and event management

정답: B

설명: (DumpTOP 회원만 볼 수 있음)

문제6

Which practice minimizes the impact on normal service operation by managing resources in response to unplanned reductions in service quality?

A. Incident management

B. Change enablement

C. Service level management

D. Continual improvement

정답: A

문제7

Which statement about the 'continual improvement' practice is CORRECT?

A. It is the role of senior management to authorize improvement initiatives.

B. Continual improvement participation should be limited to a small dedicated team.

C. Training should be provided to those involved in continual improvement.

D. A single continual improvement register should be maintained by senior management.

정답: A

설명: (DumpTOP 회원만 볼 수 있음)

문제8

Which is the BEST example of an emergency change?

A. A low-risk computer upgrade implemented as a service request

B. The implementation of a planned new release of a software application

C. The implementation of a security patch to a critical software application

D. A scheduled major hardware and software implementation

정답: C

문제9

Which of the following includes configuring components and activities to facilitate outcomes for stakeholders?

A. The release management' practice

B. Service consumption

C. Service relationship management

D. The service value system

정답: D

설명: (DumpTOP 회원만 볼 수 있음)

문제10

Identify the missing word in the following sentence.
The purpose of the 'supplier management' practice is to ensure that the organization's suppliers and their performances are [?] appropriately to support the seamless provision of quality products and services.

A. defined

B. rewarded

C. managed

D. measured

정답: C

설명: (DumpTOP 회원만 볼 수 있음)

문제11

Which is a purpose of the 'relationship management' practice?

A. To be the entry point and single point of contact for the service provider with all of its users

B. To protect the information needed by the organization to conduct its business

C. To identify, analyze, monitor, and continually improve links with stakeholders

D. To systematically observe services and service components

정답: C

설명: (DumpTOP 회원만 볼 수 있음)

문제12

What is an IT asset?

A. Any component that needs to be managed in order to deliver a service

B. A request from a user that initiates a service action

C. Any financially valuable component that can contribute to delivery of an IT product or service

D. The removal of anything that could have a direct or indirect effect on services

정답: C

문제13

Which practice ensures that accurate and reliable information is available about configuration items and the relationships between them?

A. Service desk

B. Service configuration management

C. Monitoring and event management

D. IT asset management

정답: B

최신 ITIL-4-Foundation 무료덤프 - ITIL 4 Foundation

우리와 연락하기

유용한 링크

최신 업데이트