최신 ITIL-4-Specialist-High-velocity-IT 무료덤프 - Peoplecert ITIL 4 Specialist: High-velocity IT
An organization is a market leader for software that has seen a sharp decline in local installations of its software. Customers are increasingly preferring its subscription-based cloud solution. As the company rapidly adapts its product offering to favour subscription-based cloud solutions, some people within the company do not agree with the new focus.
Which method would be effective in ensuring that the change in focus is supported across the organization?
Which method would be effective in ensuring that the change in focus is supported across the organization?
정답: D
A service provider is launching a new service. The target market is users who have limited experience of using the internet and are unlikely to use social media.
Which is the BEST method of providing user support?
Which is the BEST method of providing user support?
정답: D
A manager often focuses on avoiding risk, and blames staff when things go wrong. The manager also does not listen to suggestions and allow experimentation. This has resulted in a lack of innovation in the manager's team, and several of the team's senior members have left the organization.
Which behaviours from safety culture would allow this manager to increase innovation and retain more staff?
1. Focus on inclusion and ignore toxic relationships
2. Treat failures as improvement opportunities
3. Encourage continual organizational learning
4. Encourage collaboration and discourage conflict
Which behaviours from safety culture would allow this manager to increase innovation and retain more staff?
1. Focus on inclusion and ignore toxic relationships
2. Treat failures as improvement opportunities
3. Encourage continual organizational learning
4. Encourage collaboration and discourage conflict
정답: D
An organization is undergoing a digital transformation and is conducting a strategic analysis of its customers' needs. The organization uses agile methods to manage its digital products and a more traditional waterfall approach to manage its legacy systems. The organization is also considering introducing new products and services.Which is the BEST way for this organization to undertake this analysis?
정답:
Develop models that help analysts perform tasks that are appropriate for a given context
Which joint activity performed by a service provider and service consumer ensures continual value co-creation?
정답: B
An organization's customers have historically been satisfied with the functionality and performance of its services. Recently, however, the organization is getting complaints about both the performance of the services and areas, such as sales and customer support. How can the organization BEST collect the information needed to address these complaints?
정답:
Gather customer experience and service level metrics
A customer is retiring a service and has terminated the contract for the service with the service provider.
The service provider will continue to deliver other services to the customer. Which activity should the service provider include in the plans to offboard the service?
The service provider will continue to deliver other services to the customer. Which activity should the service provider include in the plans to offboard the service?
정답:
Identifying and making requests for outstanding payments for the service
Which statement about service requests is CORRECT?
정답:
Service requests are submitted via agreed channels
An organization is considering how a new service will be supported when it goes live. There are many teams contribute to the support of the service.
Which approach should the organization follow when creating a value stream to support the new service?
Which approach should the organization follow when creating a value stream to support the new service?
정답: C
Which dimension of service management considers governance, management, and communication?
정답: D