최신 ITIL-4-Specialist-High-velocity-IT 무료덤프 - Peoplecert ITIL 4 Specialist: High-velocity IT
An organization is encouraging its staff to work from home instead of the office. This has caused changes to how and when users access services.
Which aspect of 'managing demand and opportunities' would provide a better understanding of this situation?
Which aspect of 'managing demand and opportunities' would provide a better understanding of this situation?
정답: D
A service provider has built a 'collaborative relationship' with a customer.
Which activities are they MOST LIKELY to use to validate the services that are provided?
Which activities are they MOST LIKELY to use to validate the services that are provided?
정답: B
An organization provides an online portal that its employees can use to learn about and request standard services.
Which practice would ensure that users can easily find information on the portal and that the information is kept up-to-date?
Which practice would ensure that users can easily find information on the portal and that the information is kept up-to-date?
정답: A
Which statement about the onboarding of services is CORRECT?
정답: B
A service provider is collecting requirements for a cloud-based document storage service. Which is an example of a utility requirement for this service?
정답: C
A service provider wants to use a technology-generated approach for updating a software application installed on the mobile devices of the service users. Which is the MOST APPROPRIATE method?
정답: D
What should be included in an organization's approach to risk management?
정답: C
Resource constraints have slowed an organization's efforts to expand into new markets.
Which practice would recommend eliminating products and services that are not enabling value, so that the required resources can be made available?
Which practice would recommend eliminating products and services that are not enabling value, so that the required resources can be made available?
정답: B
An IT team in a large multinational organization wants to document the work they do by using value streams.
What should they do FIRST?
What should they do FIRST?
정답: D
An organization is evaluating the advantages and disadvantages of replacing its legacy information systems with cloud-based services as part of its strategic plan. The market is extremely competitive, so the organization wants to ensure that all factors are considered.
Which technique would allow this organization to BEST understand the external factors that could influence this decision?
Which technique would allow this organization to BEST understand the external factors that could influence this decision?
정답: B