최신 ITIL-4-Specialist-Monitor-Support-Fulfil 무료덤프 - Peoplecert ITIL 4 Specialist: Monitor, Support, Fulfil

문제1

The service request management team structures are usually the same as for what other practice?

A. Incident management

B. Change enablement

C. Service level management

D. Problem management

정답: A

설명: (DumpTOP 회원만 볼 수 있음)

문제2

Which consumer role is the primary focus of the service request management practice?

A. Sponsor

B. User

C. Asset manager

D. Customer

정답: B

설명: (DumpTOP 회원만 볼 수 있음)

문제3

Which process reviews tools are available for data analysis?

A. Monitoring planning

B. Monitoring and event management review

C. Establishing and maintaining approaches

D. Event handling

정답: B

설명: (DumpTOP 회원만 볼 수 있음)

문제4

Which process includes sending out notifications?

A. Monitoring planning

B. Monitoring and event management review

C. Establishing and maintaining approaches

D. Event handling

정답: D

설명: (DumpTOP 회원만 볼 수 있음)

문제5

A service provider wants to improve its proactive problem identification capabilities. To support this objective, it is reviewing the software tools currently used for problem management. Which automation capabilities will be particularly important for proactive problem identification?

A. Practice measurement and reporting

B. Integration with knowledge bases

C. Integration with incident management records

D. Separation of problem control and error control

정답: C

설명: (DumpTOP 회원만 볼 수 있음)

문제6

Which of the following is NOT a benefit of knowing the current status of services and service components?

A. Ability to respond appropriately to service-impacting events that have already occurred

B. Ability to take proactive actions to prevent future adverse events from occurring

C. Ability to perform operational activities that are required to ensure that service components are performing optimally

D. Ability to filter the vast amount of monitoring data which can be collected through the monitoring tools

정답: D

설명: (DumpTOP 회원만 볼 수 있음)

문제7

The appropriate service request model is chosen as pad or which activity of the 'service request fulfillment control process?

A. Service request model initiation and control

B. Request categorization

C. Fulfil merit review

D. Ad hoc fulfilment control

정답: B

설명: (DumpTOP 회원만 볼 수 있음)

문제8

The use of an integrated information system is an important aspect of which capability level for the 'service request management' practice?

A. Level 5

B. Level 4

C. Level 3

D. Level 2

정답: B

설명: (DumpTOP 회원만 볼 수 있음)

문제9

A service manager is mapping value streams to help them ensure that 'monitoring and event management' activities are effective. At what stage in this exercise should this manager FIRST engage with key stakeholders?

A. During 'reflection and planning' to ensure that monitoring is optimized for business value

B. During 'workflow evaluation', to ensure the impact on the business is taken into account

C. During the scoping stage, to ensure that expectations are understood

D. During the 'service value stream walk,' to ensure that everybody's contributions are understood

정답: C

설명: (DumpTOP 회원만 볼 수 있음)

문제10

What TWO requirements are important when selecting a third-party tool to support problem management?
1. Cross team collaboration
2. Changeable impact or categorization
3. Known error records not the same as problem records
4. Problems automatically closed when related incidents are closed

A. 1 and 2

B. 3 and 4

C. 4 and 1

D. 2 and 3

정답: A

설명: (DumpTOP 회원만 볼 수 있음)

최신 ITIL-4-Specialist-Monitor-Support-Fulfil 무료덤프 - Peoplecert ITIL 4 Specialist: Monitor, Support, Fulfil

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