최신 ITIL-4-Specialist-Monitor-Support-Fulfil 무료덤프 - Peoplecert ITIL 4 Specialist: Monitor, Support, Fulfil

문제1

Which of the following roles is typically the request initiator in the service request management practice?

A. Any user or authorized user representative

B. Service owner

C. Product Owner

D. Technical specialist

정답: A

설명: (DumpTOP 회원만 볼 수 있음)

문제2

Which of the following is NOT an area to consider for creating a common language in the multi-vendor environment?

A. Rules for data exchange

B. Processes

C. Salary agreements

D. Software tools

정답: C

설명: (DumpTOP 회원만 볼 수 있음)

문제3

Which process has an output of 'stakeholder notifications'?

A. Ensuring that events are detected, interpreted, and if needed acted upon as quickly as possible

B. Monitoring planning

C. Monitoring and event management review

D. Event handling

정답: D

설명: (DumpTOP 회원만 볼 수 있음)

문제4

Which monitoring and oven! management activity is MOST LIKELY to involve partners and suppliers?

A. Providing application programme interface (APIs) that integrate with the service provider's monitoring and event management systems

B. Providing consultancy on how to design and develop new IT services

C. Defining monitoring and event thresholds for all services delivered by the service provider

D. Providing information about how services that utilize internal and externally provided components, enable value fill customers.

정답: A

설명: (DumpTOP 회원만 볼 수 있음)

문제5

A service provider wants to automatically create records and tasks if certain events happen. These can be incident records, maintenance tasks, change records, and others. Which automation system should the service provider use for this?

A. Monitoring system built into the monitored component

B. Workflow management system

C. Knowledge management system

D. Service configuration management system

정답: B

설명: (DumpTOP 회원만 볼 수 있음)

문제6

It is important for a service provider to understand user's feelings, emotions, and needs. Which service capability supports this?

A. Moment of truth

B. Assurance

C. Service empathy

D. Omnichannel communication

정답: C

설명: (DumpTOP 회원만 볼 수 있음)

문제7

A service provider wants to automate monitoring and event management effectively. To achieve this, the IT operations teams are working on identifying and documenting a business context for the events in IT systems and components. The main source of information for this is the configuration management system which helps to estimate the service and business impact of the events. Other information is available from existing event and incident records. What other important source of information must be considered to understand the context of events?

A. Information from stakeholders about business impact

B. Performance and capacity thresholds provided by vendors

C. Impact of events on the system performance

D. Anomalies that are not apparent to humans

정답: A

설명: (DumpTOP 회원만 볼 수 있음)

문제8

Which capability criterion supports the practice success factor 'ensuring that timely, relevant, and sufficient monitoring data is available it relevant stakeholders?

A. The responsibility for the approach to monitoring and event management is clearly defined

B. Events am usually detected immediately after they occur

C. The monitoring and event management approach Is regularly reviewed and continually improved

D. The Key users of the monitoring data and their requirements are identified

정답: D

설명: (DumpTOP 회원만 볼 수 있음)

문제9

Which activity is NOT part of the service request review and optimization process?

A. Enacting the procedures to fulfil the request

B. Registering suggested improvements to service request models

C. Reviewing metrics related to service requests

D. Communicating the updated service request models to stakeholders

정답: A

설명: (DumpTOP 회원만 볼 수 있음)

문제10

A service provider is implementing a new analysis and reporting system. How will service request management benefit from it?

A. The system will be used for ad hoc request fulfilment

B. The system will support handling of service requests from initiation to fulfilment

C. The system will be used to communicate new request models to users

D. The system will support practice measurement and reporting

정답: D

설명: (DumpTOP 회원만 볼 수 있음)

최신 ITIL-4-Specialist-Monitor-Support-Fulfil 무료덤프 - Peoplecert ITIL 4 Specialist: Monitor, Support, Fulfil

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