최신 ITIL-4-Transition 무료덤프 - ITIL 4 Managing Professional Transition
A company has begun a new global line of business that has changed how IT supports the new systems.
Recognizing the urgent need for two-way communication on the required changes, IT managers are trying to find better ways to obtain feedback than a standing agenda at staff meetings.
Which describes the BEST approach for establishing effective feedback channels?
Recognizing the urgent need for two-way communication on the required changes, IT managers are trying to find better ways to obtain feedback than a standing agenda at staff meetings.
Which describes the BEST approach for establishing effective feedback channels?
정답: D
설명: (DumpTOP 회원만 볼 수 있음)
In which TWO situations should be ITIL guiding principles be considered?
1. In every initiative
2. In all relationships with stakeholders
3. Only specific initiatives where the principle is relevant
4. Only specific stakeholder relationships where the principle is relevant
1. In every initiative
2. In all relationships with stakeholders
3. Only specific initiatives where the principle is relevant
4. Only specific stakeholder relationships where the principle is relevant
정답: A
설명: (DumpTOP 회원만 볼 수 있음)
An organization is reviewing the support of its IT services.
Which is an example of an 'outside in' approach?
Which is an example of an 'outside in' approach?
정답: D
A service provider is planning a major change to its services and the way it delivers them. The project will include many changes to the working practices of staff. The service provider expects resistance to these changes and would like to manage communication in a sensitive way. Which is the MOST appropriate approach?
정답: C
설명: (DumpTOP 회원만 볼 수 있음)
A software development team makes many hundreds of small changes every week.
Who can BEST make the decision of whether to accept each change?
Who can BEST make the decision of whether to accept each change?
정답: D
설명: (DumpTOP 회원만 볼 수 있음)
An organization with established processes for managing incidents, changes, and problems, receives a high volume of calls from users complaining that their issues are not being resolved efficiently. What is the FIRST step the organization should take to start to improve the situation?
정답: C