최신 ITIL-4-Transition 무료덤프 - ITIL 4 Managing Professional Transition

문제1

Which statement about user communities is CORRECT?

A. Every user community should have at least one super-user

B. User communities are created by service providers to investigate the cause of problems

C. Informal user communities should be disbanded and merged into official groups

D. Communities set up by users may be recognized and supported by service providers

정답: D

설명: (DumpTOP 회원만 볼 수 있음)

문제2

An organization wants to become more efficient by reducing the amount of unnecessary work they do. Which approach would be MOST helpful?

A. Site reliability engineering

B. DevOps

C. Safety culture

D. Lean OK

정답: D

설명: (DumpTOP 회원만 볼 수 있음)

문제3

Which two stakeholders co-create value in the service relationship?

A. The provider and supplier

B. The investor and supplier

C. The investor and consumer

D. The consumer and provider

정답: D

설명: (DumpTOP 회원만 볼 수 있음)

문제4

A software development team is intending to develop many new applications and services. They will need contributions from various practices to achieve this. How should these activities be combined?

A. Practices should operate as suppliers to each other, using guidance form the 'supplier management' practice

B. A value stream should be designed to include activities from all practices that are needed

C. Each pratice should define the outputs it will produce and the required inputs it needs to succeed

D. The software development manager should define requirements for all practices and ensure that they contribute to the over all service

정답: B

설명: (DumpTOP 회원만 볼 수 있음)

문제5

An organization is implementing new technology that will significantly improve how they interact with their customers.
Which term BEST describes this situation?

A. IT transformation

B. Digital organization

C. Digital transformation

D. High velocity IT

정답: C

설명: (DumpTOP 회원만 볼 수 있음)

문제6

A service provider is in a partnership relationship with a service consumer. The services provided are complex with new functionality and improvements constantly being developed using agile methods.
Which is the BEST approach for validating service value?

A. Produce service level reports and an analysis of the cost and risks of service delivery

B. Regularly perform user satisfaction surveys and an analysis of the costs and risks removed from the service consumer

C. Work together to identify methods of checking service value and check that value propositions are still valid

D. Perform ad-hoc service reviews and produce reports of service outputs

정답: C

설명: (DumpTOP 회원만 볼 수 있음)

최신 ITIL-4-Transition 무료덤프 - ITIL 4 Managing Professional Transition

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