최신 ITIL-4-Transition 무료덤프 - ITIL 4 Managing Professional Transition

문제1

Information that is needed to resolve problems is difficult to obtain because IT staff are worried that they will be blamed for mistakes.
Which concept can MOST help to resolve this?

A. Valuable investments

B. Agile

C. Safety culture

D. Design thinking

정답: C

설명: (DumpTOP 회원만 볼 수 있음)

문제2

Which is an example of results-based measurement and reporting?

A. Measuring and reporting the cost of providing a service to customers and users

B. Measuring and reporting the number of hours worked by service desk employees

C. Measuring and reporting the number of supplier-related interruptions to a service

D. Measuring and reporting the customer satisfaction with closed incidents

정답: D

설명: (DumpTOP 회원만 볼 수 있음)

문제3

An organization is attempting to improve the design, development and transition of new services. It recognizes that some ways of working are not focused on creating value.
Which is an example of a working practice that the organization should STOP?

A. Defining the features and functionality of services by relying on the developers' previous experience of designing similar systems for customers

B. Involving customers and users in testing activities to understand whether the service meets the customers' and users' expectations

C. Involving users, customers and other stakeholders when communicating desired outcomes in the form of user stones

D. Designing systems with the continual involvement of customers to ensure that any changes in requirements are understood as early as possible

정답: A

설명: (DumpTOP 회원만 볼 수 있음)

문제4

Which ITIL guiding principle recommends using existing services, processes and tools when improving services?

A. Focus on value

B. Start where you are

C. Keep it simple and practical

D. Progress iteratively with feedback

정답: B

설명: (DumpTOP 회원만 볼 수 있음)

문제5

An organization's lead times and the flow of tasks across value streams are being impacted because tasks often sit waiting in queues.
Which technique can be used to overcome this challenge?

A. Limiting work-in-progress

B. Increasing batch sizes

C. Introducing a push system

D. Clarifying definition of done'

정답: A

설명: (DumpTOP 회원만 볼 수 있음)

문제6

A customer is retiring a service and has terminated the contract for the service with the service provider. The service provider will continue to deliver other services to the customer. Which should the service provider include in the plans to off board the service?

A. Creating training schedules for users on how to use the service

B. Ensuring that user access rights are revoked for all services

C. Providing information to users about how to contact the service desk

D. Identifying and making request for outstanding payments for the service

정답: D

설명: (DumpTOP 회원만 볼 수 있음)

최신 ITIL-4-Transition 무료덤프 - ITIL 4 Managing Professional Transition

우리와 연락하기

유용한 링크

최신 업데이트