최신 ITIL-4-Transition 무료덤프 - ITIL 4 Managing Professional Transition

문제1

A large service provider with many staff has built a relationship with a customer and agreed a 10-year contract.
Both organizations have shared information freely and responded to requests. Which is MOST LIKELY to be a threat to maintaining the relationship?

A. Failing to explain service provider action that impact the customer

B. Changes in service provider and customer staff

C. Failing to deal with communication in a timely fashion

D. Scheduling interactions between customer and service provider

정답: A

설명: (DumpTOP 회원만 볼 수 있음)

문제2

A service provider is planning a major change to its services and the way it delivers them. The project will include many changes to the working practices of staff. The service provider expects resistance to these changes and would like to manage communication in a sensitive way. Which is the MOST appropriate approach?

A. Use a mix of communication methods and ensure that any feedback received is shared openly on a public forum to promote visibility

B. Use instant messaging for both communicating and receiving feedback to ensure a quick response for all affected staff.

C. Use a mix of communication methods and ensure that a feedback mechanism is included that allows anonymity to be retained if desired

D. Send an email to the affected staff and ensure that as much detail as possible is included to promote transparency

정답: C

설명: (DumpTOP 회원만 볼 수 있음)

문제3

A large service provider with many staff has built a relationship with a customer and agreed a 10-year contract. Both organizations have shared information freely and responded to requests.
Which is MOST LIKELY to be a threat to maintaining the relationship?

A. Failing to explain service provider actions that impact the customer

B. Changes in service provider and customer staff

C. Failing to deal with communication in a timely fashion

D. Scheduling interactions between customer and service provider

정답: A

설명: (DumpTOP 회원만 볼 수 있음)

문제4

In service relationships what is a benefit of identifying consumer roles?

A. It enables effective stakeholder management

B. It removes constraints from the customer

C. It provides shared service expectations

D. It enables a common definition of value

정답: A

설명: (DumpTOP 회원만 볼 수 있음)

문제5

A software development team is intending to develop many new applications and services. They will need contributions from various practices to achieve this. How should these activities be combined?

A. Practices should operate as suppliers to each other, using guidance form the 'supplier management' practice

B. A value stream should be designed to include activities from all practices that are needed

C. Each pratice should define the outputs it will produce and the required inputs it needs to succeed

D. The software development manager should define requirements for all practices and ensure that they contribute to the over all service

정답: B

설명: (DumpTOP 회원만 볼 수 있음)

문제6

How should the seven guiding principles be combined when an organization is making a decision?

A. By reviewing each guiding principle to decide how relevant it is to the specific decision

B. By using all the guiding principles equally when making any decision

C. By using the focus on value' principle and one or two others that are relevant to the specific decision

D. By using the one or two guiding principles that are most relevant to the specific decision

정답: A

설명: (DumpTOP 회원만 볼 수 있음)

최신 ITIL-4-Transition 무료덤프 - ITIL 4 Managing Professional Transition

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