최신 ITIL-DSV 무료덤프 - ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV)
A service provider encourages their users to form a user support commun What is a potential benefit to the service provider?
정답: B
설명: (DumpTOP 회원만 볼 수 있음)
An organization is identifying the needs for a new service. To ensure that the service is going to be fit for purpose, the organization has defined some requirements.
Which of the following is the best way to specify the requirements?
Which of the following is the best way to specify the requirements?
정답: B
설명: (DumpTOP 회원만 볼 수 있음)
A service provider has built a 'cooperative relationship' with a customer.
Which activity are they MOST LIKELY to use to validate the services that are provided?
Which activity are they MOST LIKELY to use to validate the services that are provided?
정답: B
설명: (DumpTOP 회원만 볼 수 있음)
In consideration to the complaints of long waiting times, an organization wants to improve its service desk.
Which is the most appropriate action that the Service Desk Manager should consider?
Which is the most appropriate action that the Service Desk Manager should consider?
정답: D
설명: (DumpTOP 회원만 볼 수 있음)
An organization provides an online portal that its employees can use to learn about and request standard services. Which practice would ensure that users can easily find information on the portal and that the information is kept up-to-date?
정답: A
설명: (DumpTOP 회원만 볼 수 있음)
An organization is considering outsourcing its data center. The Supplier Manager is analyzing the potential external service providers.
Which factor should NOT be considered by the Supplier Manager in the decision making process?
Which factor should NOT be considered by the Supplier Manager in the decision making process?
정답: B
설명: (DumpTOP 회원만 볼 수 있음)
A service provider is selecting a supplier to support the service provider's activities in a niche segment of the services its delivering.
What will be important to start a successful cooperation?
What will be important to start a successful cooperation?
정답: D
설명: (DumpTOP 회원만 볼 수 있음)
Which TWO are examples that can be handled as service requests?
1. A customer asks a service provider to design an app for staff to submit vacation requests
2. A staff member asks for a new barcode scanner from an internal IT department
3. A manager requires swift changes to user access rights for an employee
4. A service provider establishes a channel for users to submit emergency changes
1. A customer asks a service provider to design an app for staff to submit vacation requests
2. A staff member asks for a new barcode scanner from an internal IT department
3. A manager requires swift changes to user access rights for an employee
4. A service provider establishes a channel for users to submit emergency changes
정답: D
설명: (DumpTOP 회원만 볼 수 있음)