최신 ITIL-DSV 무료덤프 - ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV)
Which statement about the reporting of service outcomes and performance is CORRECT?
정답: D
설명: (DumpTOP 회원만 볼 수 있음)
Which is the BEST approach for a service consumer to use when they want to obtain services from a service provide?
정답: D
설명: (DumpTOP 회원만 볼 수 있음)
An organization is considering outsourcing its data center. The Supplier Manager is analyzing the potential external service providers.
Which factor should NOT be considered by the Supplier Manager in the decision making process?
Which factor should NOT be considered by the Supplier Manager in the decision making process?
정답: B
설명: (DumpTOP 회원만 볼 수 있음)
A service provider has a hard time receiving user's feedback.
Which of the following is NOT an appropriate solution to improve the situation?
Which of the following is NOT an appropriate solution to improve the situation?
정답: B
설명: (DumpTOP 회원만 볼 수 있음)
Which TWO are possible checks for ensuring user entitlement before access to a service is provided?
1. Performing annual identity checks for all users
2. Confirming user identity when users contact the service desk team for support
3. Ensuring users receive training for services that require certification
4. Performing security checks when necessary to prove user identity
1. Performing annual identity checks for all users
2. Confirming user identity when users contact the service desk team for support
3. Ensuring users receive training for services that require certification
4. Performing security checks when necessary to prove user identity
정답: D
설명: (DumpTOP 회원만 볼 수 있음)
A service provider encourages their users to form a user support commun What is a potential benefit to the service provider?
정답: B
설명: (DumpTOP 회원만 볼 수 있음)
An organization is aiming to develop a partnership relationship with their service consumers. One of the objectives is to increase the level of trust and customers' satisfaction by establishing a service mindset across the organization. Which initiative is the BEST way to achieve it?
정답: A
설명: (DumpTOP 회원만 볼 수 있음)
An organization is rebranding and renovating its branches. As part of the renovation, the physical network cabling is to be upgraded.
You are responsible to manage the supplier. How will you engage with the cabling provider?
You are responsible to manage the supplier. How will you engage with the cabling provider?
정답: C
설명: (DumpTOP 회원만 볼 수 있음)