최신 ITIL-DSV 무료덤프 - ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV)

문제1

Users often do not provide feedback because they do not believe it will be addressed. Which is the BEST method for encouraging users to submit feedback in this situation?

A. Making feedback processing visible for everyone

B. Automating responses to all users' feedback

C. Providing information about users' feedback to customers

D. Having regular face-to-face feedback sessions with users

정답: A

설명: (DumpTOP 회원만 볼 수 있음)

문제2

An organization is looking for a service provider to support the less critical services. How would you describe the needs of the organization?

A. Utility based requirements linked to the current service solution to reduce the impact during the digital transformation.

B. Value-based value streams to be followed by the service provider with clear and measurable targets.

C. Measurable outcomes and goals giving the service provider the opportunity to take ownership of the service it is providing.

D. Measurable financial targets to optimize the value of the service and total cost of ownership.

정답: C

설명: (DumpTOP 회원만 볼 수 있음)

문제3

An organization is aiming to develop a partnership relationship with their service consumers. One of the objectives is to increase the level of trust and customers' satisfaction by establishing a service mindset across the organization. Which initiative is the BEST way to achieve it?

A. Develop interpersonal skills and service empathy in all teams

B. Hire and develop good relationship managers

C. Carry out a capability assessment and share the results with customers

D. Establish and enforce detailed service level agreements

정답: A

설명: (DumpTOP 회원만 볼 수 있음)

문제4

A start-up wants to launch a new service. As funding is limited, which of the following is the best technique that they can use?

A. Establish Pull

B. User Story Mapping

C. Weighted Job First

D. Minimum Viable Product

정답: D

설명: (DumpTOP 회원만 볼 수 있음)

문제5

A moment of truth is best described as:

A. The moment the agreement is signed as part of the offer phase.

B. A key touchpoint in which the user changes its impression of the service.

C. The moment when mutual readiness is assessed.

D. The renewal of the contract when a deadline has been set.

정답: B

설명: (DumpTOP 회원만 볼 수 있음)

문제6

An organization has a culture that encourages people to hide their mistakes. This reduces opportunities to improve in many different areas.
Which practice would MOST help to improve this situation and how?

A. Relationship management, by developing and communicating values and principles

B. Service level management, by including discussions of transparency in customer meetings

C. Supplier management, by encouraging more open communication with suppliers

D. Service desk, by sharing more internal IT information with users

정답: A

설명: (DumpTOP 회원만 볼 수 있음)

문제7

A service provider is selecting a supplier to support the service provider's activities in a niche segment of the services its delivering.
What will be important to start a successful cooperation?

A. Warranty-based service level agreements are respected by all parties.

B. Organize daily stand-ups and demos to bring together the supplier and customer.

C. Establish trust-based service level agreements to improve the speed of delivery.

D. Organize open communication with all stakeholders on the aligned goals to achieve.

정답: D

설명: (DumpTOP 회원만 볼 수 있음)

문제8

While engaging with a new customer, a service provider should consider which of the following considerations FIRST?

A. What dependencies and risks should be considered when consuming the service.

B. Which decisions and actions should involve the service provider.

C. How can we provide feedback to the service provider.

D. What outcomes is the customer trying to realize.

정답: D

설명: (DumpTOP 회원만 볼 수 있음)

최신 ITIL-DSV 무료덤프 - ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV)

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