최신 ITIL-DSV 무료덤프 - ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV)
A start-up wants to launch a new service. As funding is limited, which of the following is the best technique that they can use?
정답: D
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A service provider is collecting requirements for a cloud-based document storage service. Which is an example of a utility requirement for this service?
정답: C
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An organization's business-critical service is experiencing frequent downtimes and slow performances. What do you suggest to improve the situation?
정답: B
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After onboarding, the customers can access the service provider's mobile network. What is this an example of?
정답: B
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Which is a technique for identifying customers that have common demands?
정답: B
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New users are onboarding the service of the service provider.
You are asked to prepare the communication management strategy. Which stakeholders will be part of your plan?
You are asked to prepare the communication management strategy. Which stakeholders will be part of your plan?
정답: D
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An organization is evaluating the advantages and disadvantages of replacing its legacy information systems with cloud-based services as a part of its strategic plan. The market is extremely competitive, so the organization wants to ensure that all factors are considered.
Which technique would allow this organization to BEST understand the external factors that could influence this decision?
Which technique would allow this organization to BEST understand the external factors that could influence this decision?
정답: B
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A service provider is failing its service level targets on a monthly basis. The resolution time of priority 1 incidents is breached frequently.
As the Incident Manager for the service provider, which action will you take?
As the Incident Manager for the service provider, which action will you take?
정답: C
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