최신 ITIL-DSV 무료덤프 - ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV)

문제1

Which of the following is an advantage of a user community?

A. Peer support will reduce the risk of privacy violations.

B. Demand for user support decreases from the service provider.

C. Super users are always available to help out users.

D. A user community does not require any interference from the service provider.

정답: B

설명: (DumpTOP 회원만 볼 수 있음)

문제2

While engaging with a new customer, a service provider should consider which of the following considerations FIRST?

A. What dependencies and risks should be considered when consuming the service.

B. Which decisions and actions should involve the service provider.

C. How can we provide feedback to the service provider.

D. What outcomes is the customer trying to realize.

정답: D

설명: (DumpTOP 회원만 볼 수 있음)

문제3

What is a challenge when onboarding individual consumers?

A. Identifying and documenting service requirements

B. Ensuring the sponsor agrees the level of service that the consumer receives

C. Returning consumer equipment and cancelling user rights

D. Handling a large number of service consumers with different skills

정답: D

설명: (DumpTOP 회원만 볼 수 있음)

문제4

New users are onboarding the service of the service provider.
You are asked to prepare the communication management strategy. Which stakeholders will be part of your plan?

A. Relationship Manager

B. Service Level Manager

C. Account Manager

D. Service Desk

정답: D

설명: (DumpTOP 회원만 볼 수 있음)

문제5

An organization is aiming to develop a partnership relationship with their service consumers. One of the objectives is to increase the level of trust and customers' satisfaction by establishing a service mindset across the organization. Which initiative is the BEST way to achieve it?

A. Develop interpersonal skills and service empathy in all teams

B. Hire and develop good relationship managers

C. Carry out a capability assessment and share the results with customers

D. Establish and enforce detailed service level agreements

정답: A

설명: (DumpTOP 회원만 볼 수 있음)

문제6

A service consumer has asked a commercial service provider to develop a new document storage service. The service consumer has a limited budget and the employees that will use the service have a long list of requirements. Which is the BEST approach for collecting the requirements?

A. Hold a workshop with the customer to develop a solution for the document storage service and obtain their agreement before starting development

B. Arrange a number of workshops with the users to identify a set of requirements and obtain theiragreement before commencing development

C. Work with the customer to identify the requirements for utility and warranty and inform the users of what has been agreed

D. Work with the users to establish a set of requirements and involve the customer in clarifying and agreeing the requirements

정답: C

설명: (DumpTOP 회원만 볼 수 있음)

문제7

Which activity describes user-centered service design?

A. Using value stream mapping to identify a set of user requirements

B. Building a prototype of the minimum functionality that can be produced quickly

C. Balancing user experience with the technical and business requirements

D. Applying the MoSCoW technique to a set of user requirements

정답: C

설명: (DumpTOP 회원만 볼 수 있음)

문제8

Which charging mechanism could cause the price of a service to change depending on the time of day?

A. Differential charging

B. Cost plus

C. Market price

D. Cost

정답: A

설명: (DumpTOP 회원만 볼 수 있음)

최신 ITIL-DSV 무료덤프 - ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV)

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