최신 ITIL-DSV 무료덤프 - ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV)
A user has logged an incident because their laptop is performing badly. This is potentially going to impact a big sale. The service level agreement says that the response should be within 8 hours, but the service desk agent recognizes that this is an exceptional situation and escalates the situationimmediately. The issue is resolved quickly and the user is delighted with the service. What is this an example of?
정답: A
설명: (DumpTOP 회원만 볼 수 있음)
A customer is retiring a service and has terminated the contract for the service with the service provider. The service provider will continue to deliver other services to the customer.
Which activity should the service provider include in the plans to offboard the service?
Which activity should the service provider include in the plans to offboard the service?
정답: B
설명: (DumpTOP 회원만 볼 수 있음)
A service provider is selecting a supplier to support the service provider's activities in a niche segment of the services its delivering.
What will be important to start a successful cooperation?
What will be important to start a successful cooperation?
정답: D
설명: (DumpTOP 회원만 볼 수 있음)
An organization is rebranding and renovating its branches. As part of the renovation, the physical network cabling is to be upgraded.
You are responsible to manage the supplier. How will you engage with the cabling provider?
You are responsible to manage the supplier. How will you engage with the cabling provider?
정답: C
설명: (DumpTOP 회원만 볼 수 있음)
An organization is looking for a service provider to support the less critical services. How would you describe the needs of the organization?
정답: C
설명: (DumpTOP 회원만 볼 수 있음)
A hotel organization launched an app to enable their customers to customize their menu during their stay.
What is this an example of?
What is this an example of?
정답: A
설명: (DumpTOP 회원만 볼 수 있음)
While engaging with a new customer, a service provider should consider which of the following considerations FIRST?
정답: D
설명: (DumpTOP 회원만 볼 수 있음)
An organization is identifying the needs for a new service. To ensure that the service is going to be fit for purpose, the organization has defined some requirements.
Which of the following is the best way to specify the requirements?
Which of the following is the best way to specify the requirements?
정답: B
설명: (DumpTOP 회원만 볼 수 있음)