최신 ITIL-F 무료덤프 - EXIN ITIL Foundation
Which problem management activity ensures that a problem can be easily tracked and management information can be obtained?
정답: D
What is defined as "any change of state that has significance for the management of an IT service"?
정답: A
설명: (DumpTOP 회원만 볼 수 있음)
Which one of the following activities is NOT part of the Deming Cycle?
정답: C
What do major incidents require?
정답: D
Which is a reason why incident management interfaces with service level management?
정답: D
Which document shows a detailed analysis of business impact and benefits?
정답: C
Which of the following are objectives of service level management?
1 : Defining, documenting and agreeing the level of IT services to be provided
2 : Monitoring, measuring and reporting the actual level of services provided
3 : Monitoring and improving customer satisfaction
4 : Identifying possible future markets that the service provider could operate in
1 : Defining, documenting and agreeing the level of IT services to be provided
2 : Monitoring, measuring and reporting the actual level of services provided
3 : Monitoring and improving customer satisfaction
4 : Identifying possible future markets that the service provider could operate in
정답: A
Which of the following is the BEST reason for categorizing incidents?
정답: B
A process owner has been identified with an "I" in a RACI matrix. Which one of the following would be expected of them?
정답: B
A process owner is responsible for which of the following?
1 . Defining the process strategy
2 . Assisting with process design
3 . Improving the process
4 . Performing all activities involved in a process
1 . Defining the process strategy
2 . Assisting with process design
3 . Improving the process
4 . Performing all activities involved in a process
정답: A
Service transition contains detailed descriptions of which processes?
정답: D
What are the categories of event described in the ITIL service operation book?
정답: B