최신 ITILF 무료덤프 - BCS ITIL® Foundation
What is the CORRECT definition of service management?
정답: B
Which one of the following is a correct definition of a supplier category?
정답: C
Which of the following is NOT one of the five individual aspects of service design?
정답: A
Which statement about the service portfolio is TRUE?
정답: D
Which process is responsible for managing relationships with vendors?
정답: A
Which of the following would commonly be found in a contract underpinning an IT service?
1. Financial arrangements related to the contract
2. Description of the goods or service provided
3. Responsibilities and dependencies for both parties
1. Financial arrangements related to the contract
2. Description of the goods or service provided
3. Responsibilities and dependencies for both parties
정답: A
What should a release policy include?
정답: A
What are customers of IT services who do NOT work in the same organization as the service provider known as?
정답: A
Which of the following are CORRECT Service Design Aspects?
1 ) Service Solutions for new or changed services
2 ) Management policies and guidelines
3 ) Business requirements technology and management architectures
4 ) Process requirements technology and management architectures
1 ) Service Solutions for new or changed services
2 ) Management policies and guidelines
3 ) Business requirements technology and management architectures
4 ) Process requirements technology and management architectures
정답: A
Which of the following would NOT be contained in a release policy?
정답: C
A process owner has been identified with an "I" in a RACI matrix. Which one of the following would be expected of them?
정답: B
What is the type of notification that should be sent when a threshold has been reached, something has changed or a failure has occurred?
정답: C
Which process is responsible to provide and maintain accurate information on all services that are being transitioned or have been transitioned to the live environment?
정답: A