최신 ITILF 무료덤프 - BCS ITIL® Foundation

What is the CORRECT definition of service management?

정답: B
Which one of the following is a correct definition of a supplier category?

정답: C
Which of the following is NOT one of the five individual aspects of service design?

정답: A
Which statement about the service portfolio is TRUE?

정답: D
Which process is responsible for managing relationships with vendors?

정답: A
Which of the following would commonly be found in a contract underpinning an IT service?
1. Financial arrangements related to the contract
2. Description of the goods or service provided
3. Responsibilities and dependencies for both parties

정답: A
What should a release policy include?

정답: A
What are customers of IT services who do NOT work in the same organization as the service provider known as?

정답: A
Which of the following are CORRECT Service Design Aspects?
1 ) Service Solutions for new or changed services
2 ) Management policies and guidelines
3 ) Business requirements technology and management architectures
4 ) Process requirements technology and management architectures

정답: A
Which of the following would NOT be contained in a release policy?

정답: C
A process owner has been identified with an "I" in a RACI matrix. Which one of the following would be expected of them?

정답: B
What is the type of notification that should be sent when a threshold has been reached, something has changed or a failure has occurred?

정답: C
Which process is responsible to provide and maintain accurate information on all services that are being transitioned or have been transitioned to the live environment?

정답: A

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