최신 OmniStudio-Consultant 무료덤프 - Salesforce Certified OmniStudio Consultant
A company needs to implement new verification processes for contacts in their org. This process relies on three Contact record types: Recruiter, Candidate, and Trainer. The verification process is different for each type of contact. For example, recruiters must pass a background check; trainers must complete mandatory training classes, and candidates must achieve certifications.
Which OmniStudio tools should the consultant recommend to meet these requirements?
Which OmniStudio tools should the consultant recommend to meet these requirements?
정답: B
설명: (DumpTOP 회원만 볼 수 있음)
You want to update 500 Leads through a Data Loader. In the CSV file, you have three columns (ID, Email, and Phone). Also, there are some blank values in the rows (some records do not have email, and some do not have a phone). You do not want null values in the records when updating the values. Which of the following options should you use to do this?
정답: B
설명: (DumpTOP 회원만 볼 수 있음)
When a call center agent interacts with a customer, the agent must have all of the customer's related information available for a quick response. The business requires the agent to have access to:
* A view with information about a customer account
* A list of contacts and cases associated with the account
* All information should be on one screen
What OmnlStudio tool should be used to meet this requirement?
* A view with information about a customer account
* A list of contacts and cases associated with the account
* All information should be on one screen
What OmnlStudio tool should be used to meet this requirement?
정답: A
설명: (DumpTOP 회원만 볼 수 있음)
A company needs to create a process that allows call center admins to retrieve all open cases that have a case type of "network issue" and submit the case data "as-is" to a back-office system for validation in batch on a daily basis. Once the cases have been submitted, the process should trigger an email to the supervisor.
Which three OmniStudio tools should the consultant recommend to meet these requirements?
Choose 3 answers
Which three OmniStudio tools should the consultant recommend to meet these requirements?
Choose 3 answers
정답: A,C,D
설명: (DumpTOP 회원만 볼 수 있음)
A business needs a 360° view of their accounts, including a FlexCard to display all of the products sold to the account. The business identified 20 different data elements and 10 actions that users would need when viewing the product information. Once all of the elements were collected together on the FlexCard, it looked cluttered.
What FlexCard feature should the consultant recommend to address this issue?
What FlexCard feature should the consultant recommend to address this issue?
정답: A
설명: (DumpTOP 회원만 볼 수 있음)
A company has an existing OmniScript running in production. The business decides additional customer information is needed and wants to add more questions to the process.
What is the most efficient approach that the consultant can recommend to the business to meet this requirement?
What is the most efficient approach that the consultant can recommend to the business to meet this requirement?
정답: A
설명: (DumpTOP 회원만 볼 수 있음)
A consultant is tasked with migrating Calculation Matrices and Procedures as Decision Matrices and Expression Sets respectively.
What is a key consideration when migrating Calculation Matrices and Procedures?
What is a key consideration when migrating Calculation Matrices and Procedures?
정답: B
설명: (DumpTOP 회원만 볼 수 있음)
An auto insurance company has different rates for each state in the country. The company needs to manage the rates separately, but the formula to calculate the premiums is the same. All the input and output are the same; only the values in the rating tables differ.
Which OmniStudio tool should the consultant recommend to meet this requirement?
Which OmniStudio tool should the consultant recommend to meet this requirement?
정답: B
설명: (DumpTOP 회원만 볼 수 있음)
A business is creating an agent console with FlexCards to provide a 360° view of their customers. The business wants the following information displayed:
* Account information including account name, phone, and website
* Active opportunities related to the account
* Active contracts related to the account
* The ability to view and renew contracts
An Integration Procedure will be used to retrieve Account, Opportunity, and Contract data.
How should the consultant design the FlexCards to meet these requirements?
* Account information including account name, phone, and website
* Active opportunities related to the account
* Active contracts related to the account
* The ability to view and renew contracts
An Integration Procedure will be used to retrieve Account, Opportunity, and Contract data.
How should the consultant design the FlexCards to meet these requirements?
정답: D
설명: (DumpTOP 회원만 볼 수 있음)
A company needs to create a quoting process for its internal agents. During quoting the agent select a product that is passed to the Omniscript with product details including the unit price, and specifies the grade (A, B, C, D, E) size (Small, Medium, Large, X-Large). The process should use the grade and size to look up a discount factor, then multiply the unit price by that discount to retumn the quote.
Which two tools should the to meet these
Choose 2 answers
Which two tools should the to meet these
Choose 2 answers
정답: A,C
설명: (DumpTOP 회원만 볼 수 있음)