최신 SIAMP 무료덤프 - EXIN SIAM Professional

문제1

The outline SIAM model has been determined.
-SIAMRUS will be the service integrator.
-The development teams from ZYXS and ZYXUK will merge to provide global application development and support services
-ZYXS will also provide a centralized service desk, desktop support, and field engineer support.
-OUTSCO will provide hosting e-mail services, the wide area network, and local area networks under new contracts
-All services currently hosted by ZYXS or ZYXD will transfer to OUTSCO
The strategy is to transfer the current services to these named service providers as the legacy contracts expire The merger with the Tokyo-based competitor has started and is expected to complete in 3 months' time. As part of the merger the services currently provided by the Tokyo-based internal functions will transfer to ZYXS and ZYXUK. The planning for this has only just started, there is insufficient time to create and test a detailed plan What is the most appropriate implementation approach for the ZYX SIAM model?
What is the most appropriate implementation approach for the ZYX SIAM model?

A. Big bang with all service providers onboarded at once

B. Phased approach by service or group of services

C. Phased approach by incumbent service provider

D. Phased approach by ZYX organization and location

정답: B

설명: (DumpTOP 회원만 볼 수 있음)

문제2

-ZYX has selected OUTSCO to be the service integrator, provide hosting for the mainframes and servers, and the wide area network for ZYX - ZYXS will provide the service desk for the SIAM ecosystem.
-All other service providers with rolling contracts will continue to provide their services
-The CIO has asked for the development of a tooling strategy for the SIAM ecosystem.
-The CEO wants to achieve an optimum balance between cost and data integrity.
What tooling strategy should ZYX use?

A. All service providers use the OUTSCO toolset within six months after transitioning to SIAM

B. All service providers use the OUTSCO toolset or integrate their own toolset with OUTSCO's toolset

C. All service providers use their own toolsets and integration will be achieved through re-keying

D. All service providers use the ZYXS toolset or integrate their own toolset with the ZYXS toolset.

정답: B

설명: (DumpTOP 회원만 볼 수 있음)

문제3

When planning for the NEWGEN project which is the most likely set of audit findings and recommendations?

A. There is a use of many different services and service providers across the ZYX organizations This should be consolidated under the standard SIAM model proposed by SIAMRUS thus ensunng the objective of rapid introduction of new services and service providers

B. The ZYX companies all have different management structures One ownership and management structure should be identified and then implemented across the group companies in order to ensure the simplest possible reporting and decision-making regime

C. Many service providers are used across the ZYX organizations Before commencing the NEWGEN project these should be consolidated to focus on the design of the NEWBNK service in order to concentrate efforts on operating the future SIAM environment.

D. There is a high number of legacy applications still in use To ensure a smooth transition to a single service provided to all customers across the ZYX group these should all be replaced before initiating the project to introduce the NEWBNK service.

정답: A

설명: (DumpTOP 회원만 볼 수 있음)

문제4

Previously, there was no common set of performance targets and metrics used across all ZYX companies ZYXH Contract Governance is concerned about this. They would like to see metrics that drive improvement once the transition has been made to a SIAM model.
ZYXS provide a range of services to some ZYX companies The ZYX IT steering group meets every 4 months chaired by the ZYXS IT Director It is attended by representatives from each ZYX company SIAMRUS provided a report for ZYXUK. This included a set of metrics that SIAMRUS have used before with other organizations. ZYXS has been selected to be the internal service integrator in the new SIAM model The ZYXS IT director has provided a set of metrics from an organization that she previously worked for What is the best way for ZYX to ensure effective metrics are in place to improve services?

A. At the next IT steering group meeting, agree on a common set of metrics that all service providers must use.

B. Proceed with the set of metrics that SIAMRUS has previously used with other service providers

C. Run a pilot with metrics from the ZYXS IT director, involving ZYXS and all service providers

D. Take the set of metrics currently used by ZYXS and apply them across all service providers

정답: A

설명: (DumpTOP 회원만 볼 수 있음)

문제5

OUTSCO is in the final 12 months of their contract with ZYXUK, but they would like to be part of the new SIAM model. However, the quality and performance of services ZYXUK receives from OUTSCO is decreasing In the new SIAM model, service credits will apply to all service providers ZYXUK has never applied service credits to OUTSCO before What is the best way to increase the performance of OUTSCO?

A. Hold reviews between OUTSCO and the ZYXUK service delivery managers to address causes of failure

B. Make ZYXUK develop an improvement plan with target dates and measures for OUTSCO to follow

C. Appoint a ZYXUK project manager to take ownership for resolving the provider s performance issues

D. Apply service credits for the breached SLAs, even though service credits were not previously applied

정답: A

설명: (DumpTOP 회원만 볼 수 있음)

문제6

Project NEWGEN was completed against demanding timescales Because of time pressures, ZYX reduced the scope for testing of the end-to-end processes.
-SIAMRUS is the service integrator and also provider of the service desk for the SIAM ecosystem
-ZYXS is the internal service provider for NEWBNK, which is hosted by OUTSCO
-NETSCO provides the wide area network connecting the OUTSCO data center to the banks using NEWBNK.
Since the transition to SIAM, users of NEWBNK have experienced a significant increase in the time taken to fix incidents The ZYX sales team is now experiencing resistance from customers who were expected to migrate to NEWBNK This is affecting the planned rollout of the new application The ZYX sales team has told the customers that the issues were caused by the providers to ZYX not working together, and not the NEWBNK application itself.
What is the best approach for SIAMRUS to improve the situation?

A. Design and implement a program of organizational change management and skills training with each service provider and measure the success of it

B. Implement Lean systems thinking in each provider to review and optimize the procedures, eliminating waste within the internal activities of the providers

C. Implement a new customer marketing campaign focusing on the benefits of NEWBNK and stress that the issues are temporary and will be resolved M|

D. Use the process forums to mao analyze and improve the end to end processes assigning specific activities to appropriate mdividuals

정답: D

설명: (DumpTOP 회원만 볼 수 있음)

최신 SIAMP 무료덤프 - EXIN SIAM Professional

우리와 연락하기

유용한 링크

최신 업데이트