최신 Salesforce-AI-Specialist 무료덤프 - Salesforce Certified AI Specialist

문제1

Universal Containers (UC) needs to improve the agent productivity in replying to customer chats.
Which generative AI feature should help UC address this issue?

A. Case Summaries

B. Case Escalation

C. Service Replies

정답: C

설명: (DumpTOP 회원만 볼 수 있음)

문제2

Universal Containers (UC) is using Einstein Generative AI to generate an account summary. UC aims to ensure the content is safe and inclusive, utilizing the Einstein Trust Layer's toxicity scoring to assess the content's safety level.
What does a safety category score of 1 indicate in the Einstein Generative Toxicity Score?

A. Not safe

B. Moderately safe

C. Safe

정답: C

설명: (DumpTOP 회원만 볼 수 있음)

문제3

What is the role of the large language model (LLM) in executing an Einstein Copilot Action?

A. Determine a user's access and sort actions by priority to be executed

B. Identify the best matching actions and correct order of execution

C. Find similar requests and provide actions that need to be executed

정답: B

설명: (DumpTOP 회원만 볼 수 있음)

문제4

Universal Containers implemented Einstein Copilot for its users.
One user complains that Einstein Copilot is not deleting activities from the past 7 days.
What is the reason for this issue?

A. Einstein Copilot Delete Record Action permission is not associated to the user.

B. Einstein Copilot does not support the Delete Record action.

C. Einstein Copilot does not have the permission to delete the user's records.

정답: B

설명: (DumpTOP 회원만 볼 수 있음)

문제5

Universal Containers (UC) needs to save agents time with AI-generated case summaries. UC has implemented the Work Summary feature.
What does Einstein consider when generating a summary?

A. Generation is grounded with existing conversation context only.

B. Generation is grounded with conversation context, Knowledge articles, and cases.

C. Generation is grounded with conversation context and Knowledge articles.

정답: B

설명: (DumpTOP 회원만 볼 수 있음)

문제6

Universal Containers (UC) is looking to improve its sales team's productivity by providing real-time insights and recommendations during customer interactions.
Why should UC consider using Agentforce Sales Agent?

A. To track customer interactions for future analysis

B. To streamline the sales process and increase conversion rates

C. To automate the entire sales process for maximum efficiency

정답: B

설명: (DumpTOP 회원만 볼 수 있음)

문제7

A data scientist needs to view and manage models in Einstein Studio. The data scientist also needs to create prompt templates in Prompt Builder.
Which permission sets should an AI Specialist assign to the data scientist?

A. Prompt Template Manager and Prompt Template User

B. Data Cloud Admin and Prompt Template Manager

C. Prompt Template User and Data Cloud Admin

정답: B

설명: (DumpTOP 회원만 볼 수 있음)

문제8

A Salesforce AI Specialist is reviewing the feedback from a customer about the ineffectiveness of the prompt template.
What should the AI Specialist do to ensure the prompt template's effectiveness?

A. Periodically change the templates grounding object.

B. Monitor and refine the template based on user feedback.

C. Use the Prompt Builder Scorecard to help monitor.

정답: C

설명: (DumpTOP 회원만 볼 수 있음)

문제9

Where should the AI Specialist go to add/update actions assigned to a copilot?

A. Copilot Actions page, the record page for the copilot action, or the Copilot Action Library tab

B. Copilot Actions page or Global Actions

C. Copilot Detail page, Global Actions, or the record page for the copilot action

정답: A

설명: (DumpTOP 회원만 볼 수 있음)

문제10

An AI Specialist wants to ground a new prompt template with the User related list.
What should the AI Specialist consider?

A. The User related list needs to be included on the record page.

B. The User related list is not supported in prompt templates.

C. The User related list should have View All access.

정답: B

설명: (DumpTOP 회원만 볼 수 있음)

문제11

An administrator wants to check the response of the Flex prompt
template they've built, but the preview button is greyed out.
What is the reason for this?

A. A merge field has not been inserted in the prompt.

B. The records related to the prompt have not been selected.

C. The prompt has not been saved and activated,

정답: B

설명: (DumpTOP 회원만 볼 수 있음)

문제12

Universal Containers' service team wants to customize the standard case summary response from Einstein Copilot.
What should the AI Specialist do to achieve this?

A. Create a custom Record Summary prompt template for the Case object.

B. Customize the standard Record Summary template for the Case object,

C. Summarize the Case with a standard copilot action.

정답: A

설명: (DumpTOP 회원만 볼 수 있음)

최신 Salesforce-AI-Specialist 무료덤프 - Salesforce Certified AI Specialist

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