최신 Salesforce-Communications-Cloud 무료덤프 - Salesforce Communications Cloud Accredited Professional (AP)

문제1

Universal Connect (UC) offers only internet service. However, they plan on extending their offering to include TV services for the existing customers. Fulfillment of Internet and TV orders will only require customers to activate one access line.
Consultant plans on mapping Internet and TV products to the same technical product for the access line using decomposition, but there is a common attribute called "Installation Type" on the internet and TV offer. What will be the consultant see as a result if the consumer order internet and TV together?

A. No errors will be returned the value for 'Installation type' on the technical product will be set to most recently modified attribute.

B. No error will be returned the "installation type" will be copied as empty/null after decomposition on the technical product

C. An error at runtime no value will be assigned to the attribute "installation Type" on the technical product

D. An error at design time, an error will be returned while configuring the decomposition relationship because of the duplicate attributes

정답: A

문제2

Universal containers (UC) is a communication service provider using commination cloud. UC wants to create a guided ordering processes for their Sales agent and B2C Consumers. Which three option are technically feasible.

A. Use Omni Script for building the guided ordering journey for agents and call Omni script via community builder on a salesforce community to maximize reuse

B. Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via community builder on a salesforce community for customers to leverage the development team's flow expertize

C. Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via Lightning Out on a third-party CMS for customers to leverage the development team's Flow expertise.

D. Use OmniScript for building the guided the ordering journey for agents and expose OmniScript via OmniOut on a third-party CMS for Customers to Maximize reuse.

E. Use Omni Script for building the guided ordering journey for agents and Omni script via Omni out on a salesforce community for customers to maximize governor limits and performance.

정답: A,B,D

문제3

Universal Container had been using Communication cloud CPQ and order management for their B2B use cases. One of the critical requirement was to send a router code to their downstream system. Sending the router code depends on certain condition *if the customer is moving the internet services and is eligible for router * if the customer is moving the internet service and did not have router before * if customer is renewing the internet service and did not have a router before. Which three option should consultant recommend to meet the requirements above while optimizing order submission performance?

A. Map all relevant information to the Customer Facing Service (CFS)

B. Use action type from fulfillment request lines in the callout condition task

C. Implement the router condition logic within decomposition layer with more conditions.

D. Use the Action type from Order items to the Decomposition Relationship Conditions.

E. Implement the router condition logic in the integration layer as callout task

정답: C

문제4

Universal Connect (UC) offers business TV services to its customer. As part of the offerings, UC requires the business TV's attribute to be changes to gold if account's SLA field value is 'Gold'. What solution does consultant recommend to achieve the requirement?

A. Compatibility Rules

B. Attribute Rules

C. Context Rules

D. Advance Rules

정답: D

문제5

Universal Connect (UC) offers a router to its customer which is included as part of the business internet offer. However, the router has no commercial significance to the selling process. UC is currently using industries Order Management (OM). How should a consultant model with respect to the business internet offer?

A. Model the router technical product and decompose it from the business internet offer.

B. Model the router as a default child product of business internet offer but hide it from the quote document before sending it to the customer for review

C. Model the router as separate standalone offer and add the router once the business internet offer is added via an auto add rule

D. Model the router as an attribute of the business internet offer with a default value of 'included'

정답: A

문제6

United Telecom (UT) has a high-level of customization in their exiting cultural landscape, which results in higher cost on maintenance and development. They have chosen communication cloud with an expectation that they will be able to drive down the operational cost.
What are the two option to achieve the expectation?

A. Handle the complex business processes manually outside the IT landscape.

B. Assess the entire architecture and identify ways to replicate the legacy system in Communication Cloud.

C. Access the entire architecture to identify application that can be decommission.

D. Harmonize their business plan to reduce the complexity

정답: C,D

문제7

An agile team is working on backlog grooming. There are two features that are needed by the customer and one of them is needed by the support team. The agile team is currently working on an iteration, Days later a business representative requests that another feature be included in the same iteration which step should consultant take?

A. Accommodate the feature since otherwise business representative will not accept the iteration results.

B. Accommodate the feature since otherwise the business representative will escalate that the team is not adaptable to change

C. Accommodate the feature by putting it into product backlog and work with the product owner to check its ROI relative to other stories in the backlog items then communicate the outcome back to the business representatives.

D. Accommodate the features as It is a small change and push the development team to work on it since itself organized team should know how to manage last minute requirements.

정답: C

문제8

United Telecom has initiated high speed offerings on communication cloud after upgrading its network. Which out of the box MACD process should UT consider when upgrade existing assets to high speed offers for interested customer.

A. Modify Order

B. Change of Plan

C. Disconnect and New order

D. Apply Promotion

정답: B

최신 Salesforce-Communications-Cloud 무료덤프 - Salesforce Communications Cloud Accredited Professional (AP)

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