최신 Salesforce-Contact-Center 무료덤프 - Salesforce Contact Center Accredited Professional
You need to validate data migration accuracy and completeness. Which tool assists with this process?
정답: A
설명: (DumpTOP 회원만 볼 수 있음)
Your bot requirements include personalized greetings and information based on customer dat a. Which Salesforce feature enables this?
정답: C
설명: (DumpTOP 회원만 볼 수 있음)
The customer wants to streamline agent onboarding and training. Which feature promotes reusability and maintainability?
정답: C
설명: (DumpTOP 회원만 볼 수 있음)
The company prioritizes measuring customer effort during interactions. Which KPI is best suited for this purpose?
정답: C
설명: (DumpTOP 회원만 볼 수 있음)
Where should the consultant point the agent to access the all transcript?
정답: A
설명: (DumpTOP 회원만 볼 수 있음)
Your legacy system stores customer data in different formats. Which tool helps assess data readiness for migration?
정답: B
설명: (DumpTOP 회원만 볼 수 있음)
Your customer wants to measure the success of the implementation in terms of business impact. Which key performance indicators (KPIs) are most relevant?
정답: C
설명: (DumpTOP 회원만 볼 수 있음)
Your bot design includes handoff to live agents for complex inquiries. Which feature facilitates this seamless transition?
정답: B
설명: (DumpTOP 회원만 볼 수 있음)
You need to configure chatbots for different purposes within the Contact Center. Which platform offers the most flexibility?
정답: B
설명: (DumpTOP 회원만 볼 수 있음)
Your requirements include call deflection through IVR (Interactive Voice Response). Which tool is best suited for this?
정답: D
설명: (DumpTOP 회원만 볼 수 있음)
You encounter unexpected data inconsistencies during migration. Which approach helps maintain data integrity?
정답: C
설명: (DumpTOP 회원만 볼 수 있음)
You're deploying a new escalation rule for voice calls in Omni-Channel. Which channel-specific cut-over requirement ensures timely intervention for high-priority calls?
정답: A
설명: (DumpTOP 회원만 볼 수 있음)
Your data migration plan involves staged rollouts for different user groups. Which data preparation step facilitates this approach?
정답: C
설명: (DumpTOP 회원만 볼 수 있음)