최신 Service-Cloud-Consultant 무료덤프 - Salesforce Certified Service cloud consultant
A business-to-consumer (B2C) company wants to decrease service costs. Currently, customers pay invoices and update their contact Information by mailing paper payslips back to the company.
What is the recommended solution to meet the requirements?
What is the recommended solution to meet the requirements?
정답: B
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Cloud Kicks provides support to customers across the world and uses Lightning Experience. Service agents have a set of common responses.
Managers would like to consolidate the responses as quick text, translate them to multiple languages, and share them with the correct groups of service agents.
What should a consultant recommend to meet the requirements?
Managers would like to consolidate the responses as quick text, translate them to multiple languages, and share them with the correct groups of service agents.
What should a consultant recommend to meet the requirements?
정답: B
설명: (DumpTOP 회원만 볼 수 있음)
Universal Containers (UC) wants to implement Service Cloud using Agile methodology.
How should the consultant recommend delivering a successful implementation?
How should the consultant recommend delivering a successful implementation?
정답: C
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Support managers have requested the ability to provide real-time feedback to agents during customer chat sessions.
Which feature should a consultant configure to meet this requirement?
Which feature should a consultant configure to meet this requirement?
정답: B
설명: (DumpTOP 회원만 볼 수 있음)
Universal Containers has technical support and general customer service teams that use unique Service Console applications.
Which configuration should a consultant use when deploying the console?
Which configuration should a consultant use when deploying the console?
정답: B
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Universal Containers recently deployed a Salesforce Knowledge implementation and wants to evaluate the quality of the articles being produced.
What should the consultant recommend to gather information efficiently on Knowledge article usefulness?
What should the consultant recommend to gather information efficiently on Knowledge article usefulness?
정답: B
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The support team at Cloud Kicks would like to implement a messaging tool to address common customer feedback and concerns. The support team also wants to extend their support capabilities.
What should the consultant recommend to meet the requirement?
What should the consultant recommend to meet the requirement?
정답: A
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A recent analysis of cases at Cloud Kicks (CK) revealed a high percentage of simple cases, such as password resets and order inquiries. CK wants to provide customer self-service via web, SMS, Facebook Messenger, and WhatsApp.
What should the consultant recommend to handle the new cases?
What should the consultant recommend to handle the new cases?
정답: C
설명: (DumpTOP 회원만 볼 수 있음)
How should a consultant configure a report that shows the average number of days that Cases stay open?
정답: C
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Cloud Kicks provides regular and special support to customers. When a special case is created, a dedicated account manager needs Read-Only access and a support specialist needs Read and Write access.
Which feature will provide the required level of access?
Which feature will provide the required level of access?
정답: C
설명: (DumpTOP 회원만 볼 수 있음)