최신 VERISME 무료덤프 - EXIN VeriSM™ Essentials

문제1

What is the last stage of team formation?

A. Performing

B. Adjourning

C. Setting-up

D. Forming

정답: B

문제2

What is the most important element of creating a service culture?

A. Empowering the employees to make decisions on their own

B. Showing the consumer that they are valued by actions ratherthantelling them

C. Measuring the service culture in order to identify improvement ideas

D. Training employees and managers in good service behavior

정답: B

문제3

Shift Left is an approach which sees solution development, delivery and support pushed to earlier stages in their lifecycle and so gains efficiencies, cost savings and improved customer focus.
Which activity is not a feature of Shift Left?

A. Automatic incident referral to second line support

B. Auto-detection of potential operational issues before they occur

C. Self service incident diagnosis

D. Auto-correction of operational issues after they have occurred

정답: A

문제4

Emotional intelligence defines two main competencies: personal and social.
Which two skills belong to the social competence?

A. Social content management and using social techniques

B. Joining social groups and actively communicating with them

C. Knowing social media and what people or situations can influence us

D. Social awareness and relationship management

정답: D

최신 VERISME 무료덤프 - EXIN VeriSM™ Essentials

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