최신 VERISME 무료덤프 - EXIN VeriSM™ Essentials
What is the first important step in the Kotter's Organizational Change Management (OCM) model?
정답: B
The Management Mesh can only be built once the organizational governance and service management principles are understood. What else must also be developed before the Mesh is built?
정답: C
Following the deployment of a new product or service, the service provider will provide ongoing support in its use to consumers.
Which element of the VeriSM model describes this provision of support?
Which element of the VeriSM model describes this provision of support?
정답: C
What is the first step in building a customer journey map?
정답: B