최신 VERISME 무료덤프 - EXIN VeriSM™ Essentials

A. Social content management and using social techniques

B. Joining social groups and actively communicating with them

C. Knowing social media and what people or situations can influence us

D. Social awareness and relationship management

A. Via organization-wide gatherings once or twice a year, where owners/stakeholders present the mission, vision and objectives, and take feedback from employees.

B. Via performance contracts between an employee and his or her manager, making everybody responsible for part of the strategy.

C. Via good planning in the higher levels of the organization, where it is critical that there is a clearly stated mission and vision with key objectives defined.

D. Via delegation from owners to a governing body, who authorize organizationalcapabilitiesto take actions to create and support the outcomes to consumers.

A. Automatic incident referral to second line support

B. Auto-detection of potential operational issues before they occur

C. Self service incident diagnosis

D. Auto-correction of operational issues after they have occurred

A. For building products and services iteratively

B. To build all service management processes like traditional waterfall projects

C. Agile cannot be used as it is a project management-only practice

D. For easy acceptance of all service management practices across the entire organization